Summary
Overview
Work History
Skills
Certification
Timeline
Server
Kory Kozlowski

Kory Kozlowski

Highlands,NC

Summary

Proven Bar Manager with a track record of enhancing customer satisfaction and boosting revenue at Old Edwards Inn and Spa. Skilled in liquor, wine, and food service, coupled with exceptional hospitality expertise. Achieved significant improvements in service rankings through innovative promotional strategies and meticulous financial control. Demonstrates strong team collaboration and a positive, professional approach to guest engagement.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Server

Paolettis Ristorante
04.2023 - Current
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.

Bar Manager

Old Edwards Inn and Spa
01.2021 - 04.2023
  • Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
  • Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
  • Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
  • Improved customer service rankings by resolving issues quickly and accurately.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.

Bar Manager

O’Charleys
09.2018 - 01.2021
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.

Skills

  • Order delivery practices
  • Food inspection
  • Liquor, wine, and food service
  • Hospitality service expertise
  • Team collaboration
  • Point of sale operation
  • Dining area maintenance
  • Positive and professional
  • High-volume dining
  • Guest engagement

Certification

Servsafe

Timeline

Server

Paolettis Ristorante
04.2023 - Current

Bar Manager

Old Edwards Inn and Spa
01.2021 - 04.2023

Bar Manager

O’Charleys
09.2018 - 01.2021

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Kory Kozlowski