Kory Marshall
Helena,AL
Summary
Dynamic Operations Manager with a proven track record at Exclusive Auto Wholesale, excelling in operations management and team leadership. Mastered vendor negotiations and ensured vendor relationships were kept strong and in good standings. Renowned for exceptional customer relationship management and fostering a collaborative team environment. Skilled in project leadership and workflow optimization, consistently achieving and surpassing business goals.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Dedicated Industry professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
19
19
years of professional experience
Work History
Operations Manager
Exclusive Auto Wholesale
01.2017 - Current
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Analyzed and reported on key performance metrics to senior management.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Developed and maintained relationships with external vendors and suppliers.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Technician
Steam King Carpet Cleaning
01.2006 - 03.2008
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Tested systems, noting issues and completing preventive maintenance.
- Cleaned stains from fabric or garments using spray guns and cleaning fluid.
- Managed maintenance activities, supervised staff, and inspected equipment.
- Cleaned carpet and upholstery
Office Manager
Steam King Carpet Cleaning
03.2008 - 10.2015
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
Education
High School Diploma -
Prattville High School
Prattville, AL05.2005
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Decision-making
- Employee relations and conflict resolution
- Inventory management
- Management
- Staff management
- Project management
- Customer relationship management
- Goal setting
- Client relationships
- Workflow optimization
- Project management abilities
- Project leadership
Timeline
Operations Manager
Exclusive Auto Wholesale
01.2017 - Current
Office Manager
Steam King Carpet Cleaning
03.2008 - 10.2015
Technician
Steam King Carpet Cleaning
01.2006 - 03.2008
High School Diploma -
Prattville High School
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