Summary
Overview
Work History
Education
Skills
Certification
Skills
Timeline
Generic

Kory Nance

Warren,MI

Summary

Dynamic professional with a proven track record at Amazon, excelling in customer service and technical troubleshooting. Adept at database management and data analysis, I enhance operational efficiency and foster cross-functional communication. Recognized for improving customer satisfaction and maintaining safety compliance, I thrive in fast-paced environments while driving results.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Customer Service & IT Support

Amazon
Chicago, IL
02.2025 - Current
  • Delivered exceptional customer service by resolving issues with knowledgeable and friendly support, creating a welcoming environment for users.
  • Utilized technical troubleshooting and basic computer skills to quickly resolve complex issues in a fast-paced setting.
  • Collaborated with cross-functional teams through effective communication to enhance project efficiency and ensure timely service delivery.
  • Maintained and updated databases using data analysis to support accurate information management and prompt decision-making.

Package Handler

FedEx
Chicago, IL
11.2022 - 05.2025
  • Managed efficient loading and unloading of delivery vehicles to ensure timely distribution and maintain a clean, organized work environment.
  • Scanned and processed an average of 100 packages daily to track shipments and uphold inventory accuracy, contributing to improved operational effectiveness.
  • Operated and maintained material handling equipment safely, resulting in a reduction in workplace incidents and enhanced efficiency.
  • Collaborated with team members to meet daily operational goals by implementing process improvements and fostering a supportive work environment.

Team Member

Whole Foods Market Inc
Chicago, IL
05.2023 - 12.2024
  • Assisted customers with product selection, provided detailed information on features and benefits, and contributed to achieving a 15% increase in customer satisfaction.
  • Stocked shelves with products while ensuring proper labeling and pricing.
  • Followed food safety guidelines to maintain high standards of product quality.
  • Collaborated with team members to maximize productivity and efficiency, improving workflow optimization.

Package Handler

UPS
Nashville, TN
09.2019 - 06.2022
  • Loaded and unloaded packages from delivery vehicles using manual and powered equipment.
  • Scanned and sorted packages by destination using handheld scanners to maintain accuracy.
  • Operated material handling equipment safely and efficiently to support logistics operations.
  • Collaborated with team members to meet daily package processing goals in a fast-paced environment.

Team Member

Kroger
Richmond, VA
06.2020 - 12.2020
  • Assisted customers with product selection by providing detailed product knowledge and answering questions, thereby improving customer satisfaction, increasing sales, and fostering repeat business.
  • Efficiently operated the cash register, processed transactions swiftly and accurately, resolved customer inquiries, managed returns and exchanges, and maintained an organized and welcoming checkout area that reduced wait times and enhanced customer satisfaction.
  • Stocked shelves and maintained inventory with proper labeling and safety standards.
  • Collaborated with team members to meet daily goals and maintain store cleanliness.

Team Member

Target
Hazel Park, MI
11.2019 - 01.2020
  • Assisted customers with product selection and provided product details to enhance satisfaction.
  • Operated cash register and handled transactions accurately in a fast-paced retail setting.
  • Stocked shelves and ensured correct labeling while maintaining a clean store environment.
  • Collaborated with team members to meet inventory goals and support store operations.

Crew Member

Wendy's Co.
Henrico, VA
06.2018 - 08.2019
  • Provided consistently high-quality customer service in a fast-paced restaurant setting, contributing to an increase in customer satisfaction, repeat business, and positive reviews.
  • Prepared food and beverages while adhering to safety and quality standards.
  • Operated kitchen equipment safely and efficiently to support meal production.
  • Executed cash transactions while maintaining a clean and organized workstation, ensuring accurate financial records, safeguarding funds, and fostering a safe and welcoming service environment.

Education

Bachelor of Science - Business Administration

Fisk University
Nashville, TN
05.2022

High School Diploma -

Hazel Park High School
Hazel Park, Michigan
06.2018

Skills

  • Customer service and support
  • Technical troubleshooting
  • Database management
  • Data analysis
  • Cybersecurity fundamentals
  • Inventory control
  • Package processing
  • Workflow optimization
  • Time management
  • Safety compliance
  • Risk mitigation
  • Cross-functional communication

Certification

CompTIA A+, In Progress, 09/01/25, PC Hardware, Operating Systems, Cybersecurity, Troubleshooting

Skills

Customer Service & Technical Support, Technical Troubleshooting, Database Management, Data Analysis, Cybersecurity Fundamentals, Inventory Control & Package Processing, Workflow Optimization, Time Management, Safety Compliance & Risk Mitigation, Cross-functional Communication

Timeline

Customer Service & IT Support

Amazon
02.2025 - Current

Team Member

Whole Foods Market Inc
05.2023 - 12.2024

Package Handler

FedEx
11.2022 - 05.2025

Team Member

Kroger
06.2020 - 12.2020

Team Member

Target
11.2019 - 01.2020

Package Handler

UPS
09.2019 - 06.2022

Crew Member

Wendy's Co.
06.2018 - 08.2019

Bachelor of Science - Business Administration

Fisk University

High School Diploma -

Hazel Park High School

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