Kory Ogunnowo

• Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
• Worked with maintenance staff to complete timely repairs and enhancements.
• Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
• Conducted regular inspections to identify needed improvements and maintain highest standards.
• Evaluated property conditions and recommended improvements.
• Produced reports about community activities to keep owners, directors and property managers informed.
• Monitored community activities and maintained compliance with relevant laws, regulations and codes.
• Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
• Managed community within established cost constraints.
• Created policies and procedures for successful community management.
• Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
• Communicated effectively with owners, residents, and on-site associates.
• Implemented and enforced policies and procedures to maintain properties to highest standards.
• Aided upper-level leaders by completing budgets and reports for executive action planning.
• Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
• Delivered emergency 24-hour on-call service for tenants on building issues.

• Oversee management and renovations of 786 units
• Responsible for all receivables and assist with payables
• Handle legal filings and court appearances for non-payment of rent
• Complete weekly Monday Morning Report for ownership
• Monitor delinquency to ensure property is performing to meet or exceed budget
• Coordinate turnover of units with project manager upon being vacated
• Reconciling property's debit card monthly
• Order supplies for office team and maintenance team
• Conduct weekly construction meetings to ensure progress of rehab when property manager is not present
• Maintain spreadsheets for renovation completion
• Handle any property disasters such as fires, floods, infestations, and Microbial growth issues
• Review and approve all lease files
• Prepare monthly bonus spreadsheets for team of seven people to be submitted to regional manager
• Post any rental payments brought into office or posting credits/ concessions for individual residents
• Participate in ownership calls to report on performance
• Met with residents to gather information and develop effective solutions.
• Evaluated property conditions and recommended improvements.
• Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
• Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
• Oversaw 16-person team with effective morale-building strategies, cutting-edge training and motivational coaching on established practices, standards and requirements.
• Received and processed resident payments, and updated system accounts with latest information.
• Collected rental payments from residents and kept meticulous records of delinquent accounts.
• Worked with maintenance staff to complete timely repairs and enhancements.
• Inspected buildings, vacant units, and common areas regularly to identify repairs needing immediate attention.

• Completed monthly budgets/scrubs/variances and weekly reports for executive action planning.
• Worked with maintenance staff to complete timely repairs and enhancements.
• Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
• Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management and internal collaboration.
• Managed community within established cost constraints.
• Evaluated property conditions and recommended improvements.
• Inspected buildings, vacant units and common areas regularly to identify repairs needing immediate attention.
• Received and processed resident payments, and updated system accounts with latest information.
• Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
• Collected rental payments from residents and kept meticulous records of delinquent accounts.
• Oversaw 16-person team with effective morale-building strategies, cutting-edge training and motivational coaching on established practices, standards and requirements.
• Contacted correct individuals to perform repairs and maintenance to obtain immediate resolutions.
• Maintained productivity objectives by leveraging hands-on leadership abilities to effectively direct 16 -person team.
• Evaluated property conditions and recommended improvements.
• Oversaw social media presence and aligned posts to include branding and trending ideas.
• Taught in-house employees strategies for successful internal and external communications.
• Developed and executed quarterly rolling calendar of events.
• Followed up on delinquent tenants and coordinated collection procedures.
• Completed final move-out walk-throughs with tenants to identify required repairs.
• Communicated regularly with key on-and off-site tenant contacts to achieve satisfaction with facility and services.
• Prepared specifications, solicited bids and approved subcontracts for building services.
• Trained and motivated leasing staff during bi-monthly trainings.
• Exercised leadership capabilities by successfully motivating and inspiring others
• Proven ability to learn quickly and adapt to new situations
• Excellent communication skills, both verbal and written
• Developed and maintained courteous and effective working relationships
• Strengthened communication skills through regular interactions with others
• Worked well in team setting, providing support and guidance
• Skilled at working independently and collaboratively in team environment
• Worked effectively in fast-paced environments
• Worked with maintenance staff to complete timely repairs and enhancements
• Planned and executed promotional activities to drive community engagement and increase occupancy numbers
• Managed community within established cost constraints
• Evaluated property conditions and recommended improvements
• Created policies and procedures for successful community management
• Produced reports about community activities to keep owners, directors and property managers informed
• Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction
• Communicated effectively with owners, residents, and on-site associates
• Developed annual operating budgets and forecasts, as well as sales and marketing plans
• Conducted regular inspections of both interior and exterior of properties for damage
• Monitored and tracked payments and expenses, providing timely and accurate financial reports
• Collected and maintained careful records of rental payments and payment dates
• Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments
• Paid attention to detail while completing assignments

Job duties relied heavily upon customer service, data entry, sales and time management skills

• Provided information about community to prospective clients and scheduled guided tours
• Would complete market surveys for all competing properties, conduct building walks every week, walk vacant units to make sure rent ready. Generate leases through Yardi CRM for new prospects or renewals, verify all information from application transferred into CRM accurately
• Communicate with each application about status of their application
• Verified tenant incomes and other information before accepting lease applications.
• Open and close all Models, mini models, and amenities.
• Responded to requests and scheduled appointments for property showings.
• Greeted clients, showed apartments, and prepared leases.
• Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
• Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
• Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
• Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
• Distributed and followed up on tenant renewal notices.
• Held high approval rating and maintained customer loyalty with top-notch service.
• Resolved conflicts between tenants regarding noise, encroachments and parking.
• Helped clients find leases to suit needs such as handicapped access, pet-friendly locations and one-story configurations.
• Escalated major issues to property manager for immediate remediation.
• Verified tenant incomes and other information before accepting lease applications
• Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements
• Responded to requests and scheduled appointments for property showings
• Distributed and followed up on tenant renewal notices
• Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts
• Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes
• Greeted clients, showed apartments, and prepared leases
• Resolved conflicts between tenants regarding noise, encroachments, and parking
• Implemented and enforced policies and procedures to maintain properties to highest standards

• Greeted customers and helped with product questions, selections and purchases.
• Helped customers complete purchases, locate items and join reward programs. Monthly average of 10 new rewards members,
• Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
• Maintained clean sales floor and straightened and faced merchandise.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
• Organized store merchandise racks and displays to promote and maintain visually appealing environments.
• Offered each customer top-notch, personal service to boost sales and customer satisfaction.
• Answered questions about store policies and addressed customer concerns.
• Informed customers of current store promotions to encourage additional sales purchases.
• Issued receipts and processed refunds, credits or exchanges.
• Folded and arranged merchandise in attractive displays to drive sales.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
• Provided accurate information about promotions, customer programs and products, helping drive high customer retention.