Kory Parish
Trinidad,CO
Summary
Motivated customer service professional with over 20 years of experience seeking a challenging position in customer relations. Possessing strong organizational and time management skills, I have successfully handled multiple priorities with a positive attitude. My dependability and willingness to take on additional responsibilities to meet team goals have been recognized by my superiors. With a strong background in hospitality, I have obtained extensive knowledge and experience in cultivating guest loyalty. Throughout my career, I have proven success in various customer service roles, making me an ideal candidate and well-equipped to excel in this field.
Overview
21
21
years of professional experience
Work History
Guest Service Agent/Front Desk
MAGNOLIA HOTEL-Denver, CO
01.2021 - 08.2022
- Kept updated and accurate personnel information pertaining to guest as well as upselling our hotel amenities.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Facilitated smooth guest experiences by coordinating with multiple departments across the property.
- Responded swiftly to room requests and other inquiries made via establishment website, email, or phone.
Server
The Olive Garden-Fort Collins, CO
08.2004 - 08.2010
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Maintained open communication and understanding the duties of other staff to efficiently solve problems and ensure a successful shift for all team members.
- Maintained up to date knowledge on all aspects of new menu items and specialties for opportunities to up sell increasing check averages.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Coordinated with kitchen staff to ensure timely delivery and special requests orders.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Consistently recognized for positive remarks via phone surveys and cultivating repeat customers.
Receptionist, Sales Assistant
CBS Radio-Denver, CO
08.2004 - 02.2007
- Kept reception area clean and neat to give visitors positive first impression.
- Developed a computer file organization and data entry system.
- Managed all radio prize giveaways with selected winners; verifing identity and documenting all transactions.
- Streamlined front desk operations for increased efficiency by effectively managing and directing all incoming phone calls, emails, and radio giveaways.
- Performed clerical tasks such as data entry, photocopying, scanning, and faxing documents and managing office supplies inventory.
- Provided administrative support to other departments by handling correspondence, filing documents, and other clerical tasks.
- Promoted to Sales Assistant within two years and participated in setting up live community events.
- Created marketing campaigns for radio events helping to secure ad space.
Front Desk Staff
Aspen Meadows Resort-Aspen, CO
10.2001 - 05.2003
- Streamlined front desk operations for improved efficiency and guest experience.
- Maintained a clean and welcoming lobby area, contributing to a positive first impression for guests.
- Enhanced guest satisfaction by providing seemless check-in and check-out processes.
- Exceeded guest expectations through attentive listening and clear communication with all guest interactions.
- Maintained accurate inventory of room availability, updating reservation system as needed to prevent overbooking issues.
- Served as an informational resource for local attractions, shops and restaurants providing recommendations based on individual guest interests and preferences.
- Communicated with various departments regarding special requests and ensuring they were completed prior to check in.
- Responsible for managing accounts receivable and payable accounts, including paying invoices, collecting revenue, notifying customers who need to release payments, generating financial reports, ensuring financial security, and maintaining detailed transaction records.
- On my days off I would often assist in other departments during peak season including banquet serving and reservations.
Education
Certificate of completion - Esthetician
Trinidad State College
Trinidad, CO05.2012
Associate of General Studies - General Studies
Trinidad State
Trinidad, CO05.2010
Associate in Arts (AA) - Liberal Arts & Sciences
Trinidad State
Trinidad, CO05.2010
Associate in Science (AS) - Geology
Trinidad State
Trinidad, CO05.2010
High School Diploma -
Pomona High School
Arvada, CO01.2010
Certificate - Travel, Tourism and Hospitality
Wareen Tech
Lakewood, CO04.2001
Skills
- Hospitality services
- Customer service
- Administrative Skills
- Microsoft programs
- Multi-line phone systems
- Property Management Systems
- POS Terminal Operation
- Registration management
- Reservations
- Key card programming
- Concierge Services
- Sales
- Accounts Receivable
- Accounts Payable
- Account Reconciliation
- Data entry
- Events management
- Complaint Handling and resolution
- Cash Management
- Special requests handling
- Product merchandising
- Order fulfillment
- Banquet Experience
- Serving Experience
Awards
- President's List
- Magna Cum Laude 3.9 GPA
- Graduated top 5% of my class 2010
- Awarded the Who's Who of Colleges and Universities
- Member of Phi Theta Kappa honor roll society
Timeline
Guest Service Agent/Front Desk
MAGNOLIA HOTEL-Denver, CO
01.2021 - 08.2022
Server
The Olive Garden-Fort Collins, CO
08.2004 - 08.2010
Receptionist, Sales Assistant
CBS Radio-Denver, CO
08.2004 - 02.2007
Front Desk Staff
Aspen Meadows Resort-Aspen, CO
10.2001 - 05.2003
Certificate of completion - Esthetician
Trinidad State College
Associate of General Studies - General Studies
Trinidad State
Associate in Arts (AA) - Liberal Arts & Sciences
Trinidad State
Associate in Science (AS) - Geology
Trinidad State
High School Diploma -
Pomona High School
Certificate - Travel, Tourism and Hospitality
Wareen Tech
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