Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Reliable and forward-thinking with a self-motivated mindset. Excellent relationship-building and critical thinking skills with a determined nature.
Overview
10
10
years of professional experience
Work History
Operations Support/Logistics Advisor
Bridge Logistics
Cincinnati, OH
04.2023 - 10.2023
Updated and maintained TMS to track shipments.
Built and established relationships with customers and third party companies.
Maintained excellent working relationships with customers by efficiently responding to inquiries.
Negotiated freight rates with third-party companies to acquire cost-effective contracts.
Home Remodeler/General Handyman
Self-employed
Cincinnati, OH
08.2021 - 04.2023
Coordinated and performed detailed estimates and planned out project stages.
Performed renovations including general carpentry, framing, painting, flooring, and trim work.
Life Cross-Functional Specialist (Conversion Team)
Ohio National Financial Services
Cincinnati, OH
02.2020 - 08.2021
Assumed case accountability of conversion policy from submission of application through policy delivery.
Prioritized incoming service requests and inquiries while maintaining service levels for case issuance.
Ensured the effective use of procedures in accordance with business practices and compliance with state and federal regulations.
Provided detailed information via phone and email to agents and internal employees.
Marketing Intern
BrodbeckPorter Insurance Agency
Cincinnati, OH
05.2018 - 02.2020
Developed strategies and processes using Excel to track Renewals.
Maintained CRM database with customer and project information.
Assisted in management of social media. (Instagram, Facebook, Twitter.)
Designed and launched 15 email marketing campaigns.
Line Cook/Food Prep
Snow's Lakeside Tavern
Cincinnati, OH
11.2015 - 02.2020
Worked quickly and flexibly to keep up with high volume of food orders.
Collaborated easily with mixture of personalities in high pressure environment.
Trained new employees on procedures and proper use of kitchen equipment.
Assembler
Crown Trophy
Cincinnati, OH
11.2013 - 11.2014
Hand assembled hundreds of trophies per shift.
Kept raw materials stocked to minimize work delays.
Education
B.S - Marketing
Mount St. Joseph University
Cincinnati, OH
Timeline
Operations Support/Logistics Advisor
Bridge Logistics
04.2023 - 10.2023
Home Remodeler/General Handyman
Self-employed
08.2021 - 04.2023
Life Cross-Functional Specialist (Conversion Team)
<ul><li>Lead program management for the U.S. Army’s Common Hardware Systems-6 (CHS-6) program, driving launch execution and operational process improvements for mission-critical defense IT and communications hardware.</li><li>Oversee end-to-end project execution, aligning engineering, logistics, procurement, and finance teams to ensure contractual compliance and on-time delivery of warfighter-ready hardware.</li><li>Implement process enhancements across warehouse and supply chain functions to improve efficiency, cost savings, and readiness.</li><li>Manage project timelines, budget oversight, and risk mitigation strategies to support rapid deployment and sustainment operations.</li><li>Develop and manage supply chain strategies for procurement, distribution, and lifecycle sustainment, ensuring seamless integration of suppliers, logistics partners, and internal operations to meet program performance goals.</li></ul> at Leidos<ul><li>Lead program management for the U.S. Army’s Common Hardware Systems-6 (CHS-6) program, driving launch execution and operational process improvements for mission-critical defense IT and communications hardware.</li><li>Oversee end-to-end project execution, aligning engineering, logistics, procurement, and finance teams to ensure contractual compliance and on-time delivery of warfighter-ready hardware.</li><li>Implement process enhancements across warehouse and supply chain functions to improve efficiency, cost savings, and readiness.</li><li>Manage project timelines, budget oversight, and risk mitigation strategies to support rapid deployment and sustainment operations.</li><li>Develop and manage supply chain strategies for procurement, distribution, and lifecycle sustainment, ensuring seamless integration of suppliers, logistics partners, and internal operations to meet program performance goals.</li></ul> at Leidos
<ul>
<li>Operations Management Responsibilities:</li>
<li>Supervised a cross-functional team of over 40, including field technicians, logistics personnel, and customer service agents.</li>
<li>Developed and implemented SOPs that improved field installation efficiency by 30%.</li>
<li>Managed nationwide GPS device deployments for fleet clients, coordinating logistics, and resource allocation.</li>
<li>Maintained service-level agreements (SLAs) with clients, ensuring a 95%+ client satisfaction rate.</li>
<li>Monitored and managed the inventory of GPS tracking devices and installation equipment.</li>
<li>Generated and presented monthly operational performance reports to executive leadership.</li>
<li>IT Management Responsibilities:</li>
<li>Led the administration and technical maintenance of the Nsoroma GPS tracking platform (web and mobile).</li>
<li>Oversaw server infrastructure, software updates, and data security across internal systems.</li>
<li>Integrated third-party APIs into the company’s GPS platform for enhanced client reporting.</li>
<li>Provided tier-2 technical support for software and hardware issues, reducing resolution time by 40%.</li>
<li>Implemented cybersecurity protocols and backup solutions to secure client data.</li>
<li>Researched and deployed new GPS hardware models, reducing device failure rates by 25%.</li>
</ul> at NSOROMA GPS LTD<ul>
<li>Operations Management Responsibilities:</li>
<li>Supervised a cross-functional team of over 40, including field technicians, logistics personnel, and customer service agents.</li>
<li>Developed and implemented SOPs that improved field installation efficiency by 30%.</li>
<li>Managed nationwide GPS device deployments for fleet clients, coordinating logistics, and resource allocation.</li>
<li>Maintained service-level agreements (SLAs) with clients, ensuring a 95%+ client satisfaction rate.</li>
<li>Monitored and managed the inventory of GPS tracking devices and installation equipment.</li>
<li>Generated and presented monthly operational performance reports to executive leadership.</li>
<li>IT Management Responsibilities:</li>
<li>Led the administration and technical maintenance of the Nsoroma GPS tracking platform (web and mobile).</li>
<li>Oversaw server infrastructure, software updates, and data security across internal systems.</li>
<li>Integrated third-party APIs into the company’s GPS platform for enhanced client reporting.</li>
<li>Provided tier-2 technical support for software and hardware issues, reducing resolution time by 40%.</li>
<li>Implemented cybersecurity protocols and backup solutions to secure client data.</li>
<li>Researched and deployed new GPS hardware models, reducing device failure rates by 25%.</li>
</ul> at NSOROMA GPS LTD
Advisor, Logistics and Program Operations at Chemonics International (USAID, GHSC-PSM Project)Advisor, Logistics and Program Operations at Chemonics International (USAID, GHSC-PSM Project)
Operations and Logistics Senior Advisor at U.S. Army Intelligence Logistics OperationsOperations and Logistics Senior Advisor at U.S. Army Intelligence Logistics Operations