Kory Salem
Foley
Summary
Dynamic VP of Operations specializing in aligning departmental objectives with strategic business goals. Successfully spearheaded initiatives that resulted in improved service offerings and operational efficiencies, driving measurable enhancements in customer satisfaction. Leadership in managing diverse teams has consistently led to high-quality deliverables and sustainable business outcomes.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Solution Architect
TTEC Digital
05.2020 - Current
VP of Operations
Communications Products, Inc.
Indianapolis
09.2018 - 05.2020
- Responsible for bringing all operational departments in alignment with 2019 corporate goals to evolve the business.
- These goals include creating new services offerings that give preference to ongoing recurring services, creating small service offerings that can lead to larger opportunities, and bringing together skill sets from segregated departments to provide expanded services that produce business outcomes.
Director of Operations
Communications Products, Inc.
01.2016 - 09.2018
- Responsible for the management and oversight of project management methodology, policies and procedures as well as Operations policies and procedures.
- Oversee and review job costing, project financial performance, overall project delivery, customer satisfaction efforts and Operations labor utilization.
- Provide input and assistance in recruiting and employee retention efforts.
- Provide insight and oversee the go-to-market planning and execution for new products.
- Continue to have direct oversight of the Data Department employees.
- Continue to manage internal IT projects and support.
Data Department Manager
Communications Products, Inc.
01.2006 - 01.2016
- Promoted as a result of proposing new position to Vice President of Operations to improve team management, as well as restructure internal organization.
- Oversee staff of six networking, communications and pre-sales engineers that administer and support company products and services for customer systems, generating approximately $5 million in revenue.
- Manage review, planning and evaluation of new VoIP and network systems to be offered to customers.
- Coordinate implementation and upgrade projects and supervise first-level network engineers.
- Initiate tactical and strategic planning for network and related projects, providing recommendations to senior leadership.
- Developed mediation plans and strategies to restore system stability that resulted in the retention of four of the company's largest customers.
- Established bidding process for new projects, creating templates for pricing and statements of work.
- Managed planning, implementation and support of internal corporate IT resources.
Cabling Estimator/Project Manager
Communications Products, Inc.
01.2004 - 01.2006
- Managed company relationship with contractors for construction projects that included responding to requests for proposals.
- Led all aspects of implementation projects, adhering to company-established timelines and budgetary constraints.
- Authored documentation of as-built drawings and operation manual submittals.
Proposal and Documentation Manager
Communications Products, Inc.
01.1999 - 01.2004
- Oversaw formal written proposal production, optimizing team responses and managing proposal quality.
- Coordinated requests for proposal (RFPs) status through all stages of the process in accordance with official guidelines.
- Compiled proposal material from various departments and staff that included pricing, technical response, representations and certifications, assumptions, exceptions, and supporting information such as product, technical and company information.
- Ensured proposal compliance with business requirements, facilitating executive review and on-time delivery.
- Maintained a knowledge base that contained employee-accessible information and answers.
Technical Writer
Communications Products, Inc.
01.1995 - 01.1999
- Wrote documentation, including general project overviews, bid responses and task instructions, to facilitate delivery of Data Networking, Telephony Integration and Cable Plant Engineering services.
- Produced CAD-based drawings that provided a visual reference for installations and system configurations.
- Generated Category 5 and Fiber Optic test reports.
Marketing Communications Specialist
Integrated Information Services
01.1993 - 01.1995
- Developed contracts, bid responses, technical literature, software manuals, and sales presentations to support sales initiatives.
- Acted as liaison between corporate headquarters and outside sales force across locations from California to London, facilitating communication and collaboration.
Education
Bachelor of Arts (B.A.) - Professional, Technical, Business, and Scientific Writing
Purdue University
West Lafayette, IN01-2003
Skills
- Cloud infrastructure
- Networking skills
- Cloud architecture
- Telephony and VoIP
- Effective communication
Websites
Certification
Registered Communications Distribution Designer
Personal Information
Title: CX Solution Architect | Genesys Specialist | Bridging the Gap Between Business Needs & Technical Execution
Timeline
Solution Architect
TTEC Digital
05.2020 - Current
VP of Operations
Communications Products, Inc.
09.2018 - 05.2020
Director of Operations
Communications Products, Inc.
01.2016 - 09.2018
Data Department Manager
Communications Products, Inc.
01.2006 - 01.2016
Cabling Estimator/Project Manager
Communications Products, Inc.
01.2004 - 01.2006
Proposal and Documentation Manager
Communications Products, Inc.
01.1999 - 01.2004
Technical Writer
Communications Products, Inc.
01.1995 - 01.1999
Marketing Communications Specialist
Integrated Information Services
01.1993 - 01.1995
Bachelor of Arts (B.A.) - Professional, Technical, Business, and Scientific Writing
Purdue University