Kory Wheeler

• Working with Chief Operating Officer & Director of Roasting & Commissary to identify opportunities to improve efficiencies within FOH operations in our shops.
• Establishing and training FOH standards for All Honest Coffee Roasters Shops including MODS training, Guest Experience Standards, Speed of Service, Product Quality & Consistency & provided feedback to shop managers on all observations for 50+ employees.
• Providing support to shops when managers are out on PTO.

● Providing ideas and additional content to Creative Director & COO to add to Team Manual

● Providing quality control consultation to all of our TN stores with monthly visits to our AL stores.

● Selling the highest quality coffee, food, acai, juice, grab & go, merchandise, and retail beans to our customers
● Maintained staffing levels to the needs of the business
● Trained and educated staff on all brand procedures, policies & standards according to the Team Manual
● Scheduled employees to the current needs of the business and made necessary cuts
● Verified weekly time sheets in Toast for payroll
● Entered all invoices into xtraCHEF, completed product verification, exceptions, and GL code mapping
● Completed accurate monthly inventory counts and update pricing
● Coordinated with vendors, monitored item pricing, updated inventory PAR levels, and maintained proper inventory levels
● Verified and completed monthly to do lists on BaseCamp to hit all financial execution timelines
● Monitored monthly budget, maintained budget tracker daily, and worked to improve margins after reviewing monthly P&L reports.
● Executed food safety and sanitation protocols with the shop in accordance with local regulations

Responsible for implementing & overseeing the entire operation of the beverage program at Dozen Bakery one of the 50 best bakeries in the country according to Food & Wine, including training, menu development, and quality control.

● Trained new and existing FOH team members on all barista duties.

● Provided job knowledge to team members by presenting coffee and tea related educational opportunities regularly.

● Attended product education classes for the FOH team; reviewed all seasonal menu changes in detail in order to answer any customer questions; ensured all team members are informed of any changes to the beverage menu.

● Ordered all beverage-related items, including coffee, tea, bottled/canned beverages, and bar supplies.

● Improved coffee quality results by studying, evaluating, and redesigning processes; implementing and communicating changes when necessary; and maintaining and improving the appearance and work flow of the coffee bar.

● Maintained espresso bar equipment by following manufacturer’s instructions; troubleshooting breakdowns; performing preventative maintenance; and calling for repairs if necessary.

● Developed new seasonal latte on a regular basis; trained all FOH staff members regarding preparation of seasonal lattes.

● Gained extensive IT knowledge of POS System (Square)

• Was a part of the opening team that successfully integrated a local coffee company into a four-star international hotel chain.
• Secured daily cash by verifying totals and making nightly deposits.
• Trained cafe employees to consistently exceed customers' expectations and provide superior service.
• Responded to emergencies with calm approach, including events occurring outside business hours.
• Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
• Forecasted demand and scheduled employees effectively to handle coverage needs. Handled business administration functions such as payroll, cash register counting and supply ordering.
• Trained new employees on proper protocols and customer service standards.
• Assisted in recruiting, hiring and training of team members.
• Familiarity with online purchasing and budget systems (Birch Street)
• Managed a budget based on monthly P&L reports to successfully lower labor and cost of goods percentages.
• Ensured that each employee felt appreciated & valued daily