Summary
Overview
Work History
Education
Skills
Timeline
Generic

Koryn Cvetcianin

Lexington,KY

Summary

Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Knowledgeable and dedicated customer service professional knowledge in Medical Administration , Food industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

5
5
years of professional experience

Work History

Manger

Halligans
10.2022 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Membership Coordinator and Receptionist

Marshall Lifestyle And Medicine
09.2021 - 07.2022
  • Increased new member sign-ups by designing compelling marketing materials and promoting membership benefits in various channels.
  • Maintained accurate records of memberships, ensuring timely renewal reminders were sent to prevent lapses in subscriptions.
  • Provided exceptional customer service to both prospective and current members, resolving issues promptly and professionally.
  • Trained new staff members on membership processes, systems, and best practices, ensuring a seamless transition and consistent service quality for members.
  • Established strong relationships with members, fostering a sense of community and loyalty within the organization.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Handled payment collection for new or renewed licenses, issued receipts and updated accounts.
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.
  • Creating contracts that fit the new member joining the practice
  • Corresponded with clients through email, telephone, or postal mail.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Confirmed appointments, communicated with clients, and updated client records.

Front Desk Receptionist

Kochis Orthodontist
09.2019 - 09.2021
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected past due payments, processed transactions and updated relevant records.
  • Sorted and delivered mail and packages upon arrival to correct staff members and departments.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.
  • Collected room deposits, fees, and payments.
  • Verified patient insurance eligibility and benefits.
  • Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
  • Staged tray for procedures by arranging dental instruments and equipment.
  • Upload X-Rays, put them into the correct patients profile
  • Enhanced patient safety by diligently sterilizing dental instruments and equipment.

Education

GED -

Penn Foster Career School
Scranton, PA
04.2016

Skills

  • Time Management
  • Telephone skills
  • Verbal and written communication
  • Complex Problem-Solving
  • Staff Management
  • Marketing
  • Workforce Management
  • Customer Service
  • Membership Processing
  • Schedule Preparation
  • Computer Skills
  • Staff Training
  • Strong Organization
  • HIPAA Regulation
  • Cross-Contamination Prevention
  • Customer Account Management
  • Sales proficiency
  • Patient Care

Timeline

Manger

Halligans
10.2022 - Current

Membership Coordinator and Receptionist

Marshall Lifestyle And Medicine
09.2021 - 07.2022

Front Desk Receptionist

Kochis Orthodontist
09.2019 - 09.2021

GED -

Penn Foster Career School

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Koryn Cvetcianin