Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
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Korynne Perry

Edgewood,WA

Summary

Proactive, goal-oriented professional with excellent time management and problem-solving skills. Recognized for reliability and adaptability, with a swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

15
15
years of professional experience

Work History

Customer Service Representative

Puget Sound Energy Inc
08.2023 - Current
  • Responded to customer requests for services and company information.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Detailed payment options and explained price, receipt and billing details to customers.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Completed data entry tasks with accuracy and efficiency.

Data Entry CSR – Customer Service Representative for Northern California & CSR Support

WILLIS SUPPLY
10.2021 - 08.2023
  • Creating and entering orders for customer’s
  • Providing tracking information for Fed-Ex and LTL Shipments
  • Provide customer’s and Material Specialists with shipping Information and options when product isn’t available locally
  • Provide product and service information
  • Resolving different product and service problems.
  • Assisting additional territories in the US and Canada for CSR’s and Material Specialists
  • Providing support to the Material Specialists in the US and Canada while they are in and out of the field.

CAE - Customer Account Executive, Acquisitions

COMCAST
09.2019 - 07.2021
  • Delivering excellence customer service while building and maintaining relations in a constant changing environment.
  • Building rapport with customers and finding opportunity to better assist their lifestyle with available product.
  • Gathering and recording customer information over multiple management systems: Einstein, Omni, CSG.

Warehouse Clerical Aid

BEST BUY/PACIFIC SALES
11.2017 - 09.2019
  • Company Overview: Best Buy Distribution Center
  • Specialized in Processing Data and Generating Reports for the following: Home Delivery and Installation Support, Inbound and Outbound Receiving/ Shipping.
  • Assisted with Quality Assurance, Inventory Accuracy, Fill Rate, and Order Processing.
  • Processing Freight and Damage Claims for the following areas: Receiving, Store Shipments, Partnering DDCs, Home Delivery and Installation.
  • Proficient in multiple management systems: OMS, WMS, RMS and FMS.
  • Expediting assistance for the following areas: Purchase Orders, Customer Orders, and Delivery Issues.
  • Built strong partnerships with Retail, Third Party Delivery and Installation teams, and Services for an overall better operation and customer experience.
  • Best Buy Distribution Center

Verizon Mobile Expert

Best Buy
07.2017 - 11.2017
  • Expert at finding the best solution for the customer while incorporating their lifestyle and budget Ensuring the customer is completely satisfied before continuing on with their day.
  • Ability to ensure all needs are met
  • Excellent customer service and sales skills
  • Proficiently increase sales through add ons within department
  • Provide full package with value for customer’s needs through multiple channels

Customer Service Rep

Pacific Sales
11.2016 - 07.2017
  • Operational Report efficiency: POG, License Plate reports, Order Alerts and Queues, Customer calling reports
  • Pricing, Merchandising, Down-Stocking, Inventory, Loss Prevention
  • Handle all customer relations issues in a gracious manner and in accordance with company policies
  • Share best practices for sales and customer service with other team members to help improve the store's efficiency.
  • Recommend merchandise to customers based on their needs and preferences

Head Barista, Bartender, Server

Can Can Brasserie
07.2013 - 09.2016

Bar Back, Delivery Driver, Order Taker

Cary Street Café
04.2013 - 11.2014

Customer Service Rep

Pacific Kitchen & Home
09.2011 - 03.2013

Cashier

Home Depot
09.2010 - 09.2011

Education

No Degree - General Studies

Palomar College
San Marcos, CA
01-2011

High School Diploma -

Excelsior High School
Victorville, CA
05-2010

Skills

  • Thrive in a fast-paced environment while remaining detail-oriented
  • Customer-oriented with courteous, professional demeanor, effective at anticipating and accommodating customer needs
  • Strong operational background
  • Friendly, punctual, and enthusiastic team player
  • Extensive knowledge in Microsoft applications and multiple operating systems
  • Account management
  • Documentation and reporting skills
  • Proficient in resolving complaints
  • Typing speed of 75 WPM

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Customer Service Representative

Puget Sound Energy Inc
08.2023 - Current

Data Entry CSR – Customer Service Representative for Northern California & CSR Support

WILLIS SUPPLY
10.2021 - 08.2023

CAE - Customer Account Executive, Acquisitions

COMCAST
09.2019 - 07.2021

Warehouse Clerical Aid

BEST BUY/PACIFIC SALES
11.2017 - 09.2019

Verizon Mobile Expert

Best Buy
07.2017 - 11.2017

Customer Service Rep

Pacific Sales
11.2016 - 07.2017

Head Barista, Bartender, Server

Can Can Brasserie
07.2013 - 09.2016

Bar Back, Delivery Driver, Order Taker

Cary Street Café
04.2013 - 11.2014

Customer Service Rep

Pacific Kitchen & Home
09.2011 - 03.2013

Cashier

Home Depot
09.2010 - 09.2011

No Degree - General Studies

Palomar College

High School Diploma -

Excelsior High School

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