Summary
Work History
Education
Skills
Timeline
Generic

Kosal Beng

Stoughton,MA

Summary

Dynamic leader with a proven track record at Samsung Electronics, excelling in operations management and interpersonal communication. Spearheaded initiatives that significantly expanded market share and fostered robust client relationships. Expert in strategic planning and team development, consistently achieving and surpassing sales goals through innovative strategies and effective staff coaching. District Manager with demonstrated experience managing company assets and developing people for future growth. Strategic planner talented in seeing multiple options for improvement, operational streamlining and potential growth.

Work History

National Retail Field Sales Manager

Samsung Electronics
08.2015 - 11.2024
  • Established strong client relationships through consistent communication and excellent customer service.
  • Increased territory sales by developing and implementing effective sales strategies.
  • Expanded market share with targeted marketing campaigns and strategic product placements.
  • Accompanied sales representatives on site visits to resolve issues and foster and build relationships.
  • Streamlined sales processes to improve efficiency, reducing time spent on administrative tasks.
  • Ensured compliance with all corporate policies and regulations related to sales practices, maintaining ethical standards throughout the organization.
  • Organized regional trade shows and events, showcasing company offerings to potential clients.
  • Led a high-performing sales team, providing coaching and support for continued success.
  • Cultivated a positive work environment that fostered collaboration and open communication, resulting in increased team cohesion and productivity.
  • Collaborated cross-functionally with marketing and product teams to optimize sales materials and messaging.
  • Launched initiatives aimed at boosting employee morale, resulting in higher retention rates among the team members.
  • Provided valuable insights into the voice of customers by gathering feedback regularly, leading improvements in product offerings.
  • Developed key account management strategies that resulted in strengthened partnerships and increased revenue.
  • Performed root cause analysis, created corrective plans of action and furnished objective evidence to deliver accurate results.

Branch Manager

Citizens Bank
06.2014 - 07.2015
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Maintained friendly and professional customer interactions.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
  • Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
  • Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
  • Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
  • Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
  • Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
  • Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
  • Complied with regulatory guidelines and requirements.
  • Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
  • Examined customer loan applications for loan approvals and denials.
  • Monitored market trends to identify new business opportunities and capitalize on potential growth areas within the community or region served.
  • Optimized branch inventory management practices for improved product availability and reduced stock obsolescence costs.
  • Submitted loan applications to underwriter for verification and recommendation.
  • Conducted regular financial reviews and audits, identifying and resolving discrepancies promptly.
  • Streamlined loan processing procedures, significantly reducing approval times and improving customer experience.

District Manager

Lids Sports Group
04.2011 - 05.2014
  • Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
  • Achieved consistent revenue growth by identifying new business opportunities and expanding existing client base within the district.
  • Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.
  • Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
  • Supervised various locations, enforcing high-quality standards of operation.
  • Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
  • Achieved significant improvements in customer feedback scores by implementing rigorous service quality standards.
  • Enhanced operational efficiency, overseeing rollout of new point-of-sale system across all stores.
  • Implemented inventory control measures to minimize waste and optimize product availability, ensuring optimal stock levels across all locations.
  • Optimized staffing levels to match store traffic patterns, improving customer service and reducing labor costs.
  • Fostered culture of continuous improvement, leading teams in analysis and optimization of sales strategies.
  • Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
  • Cultivated strong relationships with store managers, offering guidance and support to achieve their targets.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.

District Manager

Lady Foot Locker
09.2008 - 01.2010
  • Supervised various locations, enforcing high-quality standards of operation.
  • Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
  • Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
  • Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
  • Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
  • Achieved consistent revenue growth by identifying new business opportunities and expanding existing client base within the district.
  • Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.
  • Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
  • Collaborated with senior management on strategic planning initiatives aimed at maximizing profitability while maintaining high standards of quality across the district.
  • Streamlined operations by establishing efficient processes and communication channels between stores, leading to reduced costs and increased productivity.
  • Implemented inventory control measures to minimize waste and optimize product availability, ensuring optimal stock levels across all locations.
  • Implemented risk-management protocols for loss prevention, leading to a consistent decrease in shrinkage rates across the district.
  • Increased district sales by implementing effective marketing strategies and fostering strong relationships with key partners.
  • Managed budget development process for the district, allocating resources effectively to drive growth while remaining fiscally responsible.
  • Reduced turnover rates by implementing proactive retention strategies designed to address potential employee concerns before they escalated into resignations or terminations.
  • Strengthened team cohesion and morale with regular motivational meetings and performance feedback sessions.
  • Enhanced customer satisfaction, conducting regular store visits to ensure compliance with service standards.
  • Analyzed sales data to identify growth opportunities and areas for improvement across district.
  • Developed and executed strategic plans for underperforming districts, turning around sales figures.

Education

Business Management - Business Management

Newbury College
Brookline, MA
06.2003

Academics -

Chelsea High School
Chelsea, MA
06.1999

Skills

  • Leadership skills
  • Recruiting and Hiring
  • Strategic Planning
  • Customer Service
  • Training and coaching
  • Attention to Detail
  • Goal Setting and Performance Metrics
  • Operations Management
  • Sales management
  • Customer Relations
  • Staff Development
  • Team Development
  • Financial Management
  • Multi-unit management
  • Action Plans
  • Decision-Making
  • Team Building Practices
  • Interpersonal Communication
  • Operations Improvements
  • Employee Scheduling
  • Team Leadership
  • Staff Management
  • Conflict Management
  • Sales Reporting
  • Leadership Development
  • Workforce Development

Timeline

National Retail Field Sales Manager

Samsung Electronics
08.2015 - 11.2024

Branch Manager

Citizens Bank
06.2014 - 07.2015

District Manager

Lids Sports Group
04.2011 - 05.2014

District Manager

Lady Foot Locker
09.2008 - 01.2010

Business Management - Business Management

Newbury College

Academics -

Chelsea High School

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Kosal Beng