Summary
Overview
Work History
Education
Skills
Timeline
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Kosha Stewart

Decatur,AL

Summary

Dynamic and detail-oriented professional with a proven track record at Polaris Industries, excelling in machinery operation and troubleshooting. Recognized for fostering teamwork and enhancing safety compliance. Adept at multitasking and effective communication, consistently improving operational efficiency and reducing equipment downtime. Committed to delivering exceptional results in fast-paced environments.

Overview

7
7
years of professional experience

Work History

Operator

Polaris Industries
08.2023 - Current
  • Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
  • Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
  • Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
  • Provided on-the-job training to newly hired workers and team members.
  • Collaborated with team members to ensure seamless coordination of tasks and efficient completion of projects.
  • Reduced equipment downtime by troubleshooting issues and performing timely repairs.

Assistant Manager

Bojangles'
01.2021 - 12.2024
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Improved customer satisfaction by addressing and resolving complaints promptly.

Call Center Representative

MCI
01.2023 - 05.2024
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

Medical Assistant

Baptist Medical Center
01.2019 - 01.2021
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
  • Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
  • Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.

Education

PRE-MED

Southern Arkansas University
Magnolia, AR

Medical Technology

Delta Technical College
Horn Lake, MS
05-2015

Hope High School
Hope ,ARK
05-2010

Skills

  • Attention to detail
  • Problem-solving
  • Teamwork and collaboration
  • Troubleshooting
  • Effective communication
  • Efficient multitasking
  • Work scheduling
  • Staff management

Timeline

Operator

Polaris Industries
08.2023 - Current

Call Center Representative

MCI
01.2023 - 05.2024

Assistant Manager

Bojangles'
01.2021 - 12.2024

Medical Assistant

Baptist Medical Center
01.2019 - 01.2021

PRE-MED

Southern Arkansas University

Medical Technology

Delta Technical College

Hope High School

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Kosha Stewart