Kossi Daklou

Dedicated Salesforce OneCRM DevOps and Deployment engineer with with 3 years and 7 months at General Motors, playing a key role in the successful deployment and managing end-to-end deployment processes, directly contributing to improved business processes and user adoption. I am passionate about my work. I've learned to be more mindful of my responsibilities as team member. I try to prioritize and delegate my tasks better to avoid committing to too much work and falling behind on my tasks.

• Achieved near-zero post-deployment defects by executing Salesforce OneCRM and legacy OnStar deployments with meticulous testing and release procedures.

• Analysis: Using Python programming in statistical projects and an Excel analysis project proved an aptitude for managing descriptive, predictive, exploratory analysis.
• Team Player: Shows leadership skills working on projects in a team of four to five. Ability to guide, communicate and transfer knowledge. Collaborates well with others and offers flexibility when needed.
• Attention to Detail: Capable of diagnosing and analyzing problems, collaborating with others when necessary to source, root cause and plan a sustainable solution.
• Time Management: Dependable with a creative way of organizing and streamlining processes and procedures obtaining higher productivity within strict cutoff dates – ability to multi-task and manage changing priorities.
• Reporting: Basic knowledge gaining experience in this area via writing up reports on scenarios and projects. Managed and generating reports on data quality.
• Takes Direction: A good listener; ability to understand and interpret direction. Not afraid of asking questions to clarify when necessary.

· Participated in community clean-up initiatives by picking up trash along Lake, helping to preserve the natural beauty of the area