Kossi Kouakou
Lincoln,NE
Summary
Quality-focused visual specialist with over a decade of photographic expertise, and over four years of video production & broadcast journalism experience. I am a team player with an effervescent attitude and a proven track record of achieving results. Formally trained in media production, broadcasting, creative writing, producing, and effective communication. Thank you for considering my application, and I look forward to the opportunity to contribute to the success of your team.
Overview
9
9
years of professional experience
Work History
TECHNICAL MEDIA PRODUCER / NEWSCAST DIRECTOR
KOLN/KGIN 1011 News
04.2022 - Current
- Coordinates on-air talent and elements to consistently direct quality newscasts for three new stations.
- Utilizing a myriad of software and programs to maintain on air status for 8 different channels.
SENIOR CUSTOMER SERVICE COORDINATOR
Capital One
10.2018 - 03.2021
- Addressed 75+ cardholders’ concerns per day through effective communication over the phone.
- Deescalated disgruntled cardholders and resolved issues through effective listening and conflict resolution skills.
- Diligently analyzed and diagnosed identity theft to reduce fraud loss and protect cardholders’ information and well being.
CUSTOMER SERVICE REP
World's Foremost Bank
01.2017 - 09.2018
- Accessed and maintained 40+ accounts daily using deductive reasoning, problem solving skills and pattern recognition.
- Assisted in processing settlement requests in compliance with current regulations.
Education
High School -
North Star High School
Coursework in Sociology - Sociology
SOUTHEAST COMMUNITY COLLEGE
Skills
- Cinematography & Camera Operation
- Interviewing & Talent Direction
- Davinci Resolve
- Proficiency in PS and LR
- Sony/Canon/Mac Ecosystems
- Positive Demeanor
- Engaging Communicator
- Quick learner
- Technical Troubleshooting
- Problem Solving Skills
- Detail Oriented
Hobbies and Interests
When I'm not at work, you can find me bicycling, camping, capturing landscapes, writing stories, or painting. I'm a huge Playstation and Nintendo nerd. I love exploring new creative outlets and spending time outdoors.
Timeline
TECHNICAL MEDIA PRODUCER / NEWSCAST DIRECTOR
KOLN/KGIN 1011 News
04.2022 - Current
SENIOR CUSTOMER SERVICE COORDINATOR
Capital One
10.2018 - 03.2021
CUSTOMER SERVICE REP
World's Foremost Bank
01.2017 - 09.2018
High School -
North Star High School
Coursework in Sociology - Sociology
SOUTHEAST COMMUNITY COLLEGE