Summary
Overview
Work History
Education
Skills
Websites
Languages
Interests
Timeline
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KOSSIA ATCHEREMI

New Jersey,PA

Summary

Dynamic Account Manager with a proven track record at MTN.CI, excelling in client relations and customer satisfaction. Recognized for enhancing client retention through strategic relationship building and exceptional service. Skilled in account management and adept at resolving complex issues, fostering loyalty, and driving long-term business growth.

Results-driven professional with comprehensive experience in account management, focusing on building strong client relationships and driving business growth. Adept at resolving client issues, and aligning services with client needs. Proven success in fostering team collaboration and adapting to dynamic environments, showcasing excellent communication and problem-solving skills.

Overview

19
19
years of professional experience

Work History

Account Manager

MTN.CI
04.2017 - 03.2024
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Achieved recognition for outstanding client service, contributing to team's reputation for excellence
  • Built relationships with customers and community to promote long term business growth.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Built diverse and consistent sales portfolio.
  • Cultivated portfolio of high-value clients by leveraging industry knowledge and strategic networking.
  • Facilitated client meetings to gather feedback and adjust strategies accordingly, ensuring alignment with client objectives.
  • Enhanced team performance with regular training sessions on product knowledge and customer service excellence.
  • Streamlined account management processes, reducing response times and improving client service quality.

Customer Service Representative

MTN.CI
02.2005 - 02.2017
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Analyzed customer service metrics to identify trends and develop strategies for improvement.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Delivered prompt service to prioritize customer needs.

Education

High School Diploma -

ESAM (Ecole Superieure Des Affaires Et Management)
ABIDJAN Cote D'ivoire
06-2000

Skills

  • Account management
  • Customer service
  • Teamwork and collaboration
  • Client relations
  • Client relationship management
  • Customer satisfaction
  • Relationship building
  • Customer relationships

Languages

English
Professional Working
French
Native or Bilingual
Spanish
Elementary

Interests

  • Adventure Travel
  • Road Trips
  • Personal Development and Self-Improvement
  • Fundraising Events
  • Cooking
  • Web Development and Design

Timeline

Account Manager

MTN.CI
04.2017 - 03.2024

Customer Service Representative

MTN.CI
02.2005 - 02.2017

High School Diploma -

ESAM (Ecole Superieure Des Affaires Et Management)

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KOSSIA ATCHEREMI