Kostantinos Dimitratos
Farmingville
Summary
Dedicated manager with a strong work ethic and talent for cultivating long-term client relationships. Skilled in operations management, sales, staffing, and cost/labor control. Proficient in motivating employees to reach their highest potential. Thrives on new challenges and possesses exceptional organizational and planning skills.
Overview
21
21
years of professional experience
Work History
General Manager
Pete The Greek
09.2017 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Reduced food waste through better inventory management and portion control, leading to increased profitability.
- Increased customer satisfaction by implementing effective staff training and performance management programs.
- Managed financial aspects of the business including budgeting, forecasting, cost analysis, and profit maximization strategies.
- Created a positive dining atmosphere by maintaining high standards of cleanliness and organization throughout the establishment.
- Optimized scheduling practices for efficient staffing levels during peak hours, reducing labor costs without sacrificing service quality.
- Developed strong relationships with local suppliers for fresh ingredients, resulting in higher quality dishes and improved customer feedback.
- Ensured compliance with health and safety regulations through regular inspections, staff training, and process improvements.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Tracked food production levels, meal counts, and supply costs.
- Motivated staff to perform at peak efficiency and quality.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Oversaw food preparation and monitored safety protocols.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Purchased food and cultivated strong vendor relationships.
Manager
South Bay Diner
09.2008 - 09.2017
- Oversee activities directly related to making products or providing services
- Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products
- Managed and motivated employees to be productive and engaged in work.
- Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement
- Manage staff, preparing work schedules and assigning specific duties
- Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes
- Monitor businesses and agencies to ensure that they efficiently and effectively provide needed services while staying within budgetary limits
- Perform sales floor work such as greeting and assisting customers, stocking shelves, and taking inventory
- Develop and implement product marketing strategies
- Plan store layouts, and design displays
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
Operations Manager
Wendy's Int.
09.2005 - 08.2008
- Oversee activities directly related to making products or providing services
- Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products
- Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement
- Manage staff, preparing work schedules and assigning specific duties
- Direct and coordinate organization's financial and budget activities to fund operations, maximize investments, and increase efficiency
- Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary
- Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes
- Plan and direct activities such as sales promotions, coordinating with other department heads as required
- Determine goods and services to be sold, and set prices and credit terms, based on forecasts of customer demand
- Perform sales floor work such as greeting and assisting customers, stocking shelves, and taking inventory
- Manage the movement of goods into and out of production facilities
Server
Sparta Diner
11.2003 - 07.2005
- Check patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Check with customers to ensure that they are enjoying their meals and take action to correct any problems
- Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required
- Prepare checks that itemize and total meal costs and sales taxes
- Remove dishes and glasses from tables or counters, and take them to kitchen for cleaning
- Present menus to patrons and answer questions about menu items, making recommendations upon request
- Inform customers of daily specials
- Clean tables or counters after patrons have finished dining
- Explain how various menu items are prepared, describing ingredients and cooking methods
- Prepare tables for meals, including setting up items such as linens, silverware, and glassware
- Perform food preparation duties such as preparing salads, appetizers, and cold dishes, portioning desserts, and brewing coffee
- Stock service areas with supplies such as coffee, food, tableware, and linens
- Fill salt, pepper, sugar, cream, condiment, and napkin containers
- Escort customers to their tables
Education
High School Diploma -
Farmingdale High School
Farmingdale, New York06.2005
Skills
- Strong Verbal Communication
- Employee Development
- Operational Efficiency Management
- Efficient multi-tasker
- Customer Relationship Management
- Effective leader
- Recruitment Management
- Training and coaching
- Expense Management
- Inventory control
- Workforce Management
- Customer relationship management
- Team Motivation Strategies
- Employee scheduling
- Structured Planning Abilities
- Client relations
- Project Management Planning
- Customer retention
- Operational Leadership
- Vendor relationships
- Time Allocation Planning
- Expense control
- Software Competency
- Operations oversight
- Proficient in Microsoft Word
- Quality management
- Skilled in Microsoft Office Applications
- Cost reductions
- Persuasive Selling
- Vendor negotiations
- Problem resolution
- Operations management
- Team player
Languages
English
Native or Bilingual
Greek
Native or Bilingual
Spanish
Professional Working
Timeline
General Manager
Pete The Greek
09.2017 - Current
Manager
South Bay Diner
09.2008 - 09.2017
Operations Manager
Wendy's Int.
09.2005 - 08.2008
Server
Sparta Diner
11.2003 - 07.2005
High School Diploma -
Farmingdale High School
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