Summary
Overview
Work History
Education
Skills
Timeline
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Kotomai Tamangdad

Norman

Summary

Dynamic and dependable professional with a proven track record at Amazon, excelling in timely deliveries and customer satisfaction. Skilled in GPS navigation and route optimization, I leverage strong problem-solving abilities to enhance operational efficiency. Recognized for my positive attitude and commitment to excellence, I consistently exceed expectations in fast-paced environments.

Overview

7
7
years of professional experience

Work History

Delivery Driver

Amazon
11.2024 - 01.2025
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.

Sales and Service Specialist

Firestone Auto Care
02.2023 - 08.2024
  • Developed strong rapport with customers, fostering loyalty and trust for sustained business growth.
  • Leveraged CRM tools effectively to track customer interactions, monitor progress towards goals, and maintain organized account records for seamless communication across teams.
  • Assisted in the development and launch of new products or services, contributing valuable insights from customer feedback during the design process.
  • Implemented successful sales strategies to identify new leads and expand market presence.
  • Attended industry conferences as a company representative; networked with potential clients while upholding brand image professionally at all times.
  • Worked closely with clients throughout the entire sales cycle, providing ongoing support, addressing concerns, and ensuring overall satisfaction with their experience.
  • Created customized solutions for clients'' unique needs, ensuring a tailored approach that resulted in higher conversion rates.
  • Delivered exceptional customer service, resulting in increased repeat business and client referrals.
  • Collaborated with cross-functional teams to drive cohesive sales approach and optimize overall performance.
  • Provided expert product knowledge, demonstrating the value proposition of offered services or products to prospective clients.
  • Utilized persuasive communication skills to successfully negotiate deals and close contracts.
  • Received accolades from senior management due to exemplary performance in meeting company-wide objectives, contributing significantly to overall profitability growth.
  • Coordinated with marketing department on promotional campaigns to boost brand awareness among target demographics; driving lead generation through strategic initiatives.
  • Conducted comprehensive market research, enabling more targeted sales efforts for improved outcomes.
  • Streamlined internal processes for better efficiency in client follow-ups, leading to increased customer satisfaction rates.
  • Optimized sales pitches during presentations by incorporating visual aids and engaging storytelling techniques for enhanced persuasiveness.
  • Monitored sales performance data; identified areas for improvement and implemented targeted action plans to drive continuous growth.
  • Increased sales revenue by consistently meeting and exceeding sales targets through effective product presentation and client relationship management.
  • Cross-sold and upsold products to customers based on solid understanding of current and forecasted needs.
  • Offered knowledgeable insight into available products and services as well as competitor activities to help consumers make informed decisions.
  • Answered in-depth questions about company offerings, service policies and benefits of each plan.

Bellmen

Omni Hotels & Resorts
09.2022 - 12.2022
  • Escorted guests to assigned rooms and transported luggage.
  • Engaged guests in conversation about their stay at the hotel, gathering feedback for management review and potential future improvements.
  • Upheld security procedures by verifying identification before releasing stored luggage items or granting access to secured areas within the property.
  • Maintained hotel cleanliness standards, ensuring a welcoming atmosphere in all public areas and elevators.
  • Responded immediately to any guest requests or concerns and promptly resolved issues.
  • Participated in ongoing training sessions to stay current on industry best practices and hotel policies, further enhancing guest experiences during their stay.
  • Transferred luggage, bags, and other items from vehicles and main lobby to and from guest rooms with wheeled cart.
  • Enhanced guest satisfaction by promptly and professionally attending to luggage and transportation needs.
  • Greeted arriving guests and assisted with luggage, sports equipment, and pets.
  • Managed bell carts efficiently, resulting in quick turnaround times for both incoming and departing guests.
  • Provided guests with information regarding hotel's amenities, local attractions, nightlife, dining options, museums, and concerts.
  • Notified front desk manager of any guest issues in need of additional attention.
  • Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
  • Provided safe transportation of guest valuables to assigned rooms or storage locations as required.
  • Escorted guests to and from rooms and assisted with baggage.
  • Explained important features of guest rooms to travelers.
  • Posted and maintained public area signage for hotel.

Sergeant

US Army
07.2018 - 06.2022
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Education

GED - General

Springdale Ar
Springdale, AR
05.2018

Skills

  • Positive attitude
  • Customer service
  • Valid Driver's license
  • Teamwork and collaboration
  • Attention to detail
  • Time management
  • Dependable and reliable
  • Punctual and reliable
  • Problem-solving
  • Safe driving
  • Time management skills
  • Loading and unloading
  • Clean driving record
  • GPS and route planning
  • Route management
  • Safe driving record
  • GPS navigation
  • Heavy lifting
  • Order picking and processing
  • Map reading and navigation skills
  • GPS operation
  • Vehicle cleaning and maintenance
  • Delivery scheduling
  • Stocking and inventory
  • Forklift operation
  • Shipping and packaging
  • Complex Problem-solving
  • Cargo handling
  • Route planning
  • Quality assurance
  • Safe driver training
  • Vehicle inspection
  • Delivery recordkeeping
  • Commercial driving
  • Dispatch communication
  • Client relationship management
  • Documentation and reporting
  • Order verification
  • Equipment operation
  • Vehicle maintenance
  • Pre-trip and Post-trip inspections
  • Defensive driving
  • Advanced planning
  • Route logs
  • Inventory management
  • Load balancing
  • Defensive driver training
  • Heavy hauling
  • DOT compliance
  • FLUENT IN LANGUAGE
  • Payment collection
  • Mileage tracking
  • Materials transport
  • Vehicle inspections
  • Fuel efficiency
  • Shopping orders
  • Equipment monitoring
  • Valid class A commercial Driver's license
  • Clean MVR
  • Language fluency
  • Vehicle systems
  • Lifts up to number pounds
  • Current CDL license
  • Database management
  • Auto delivery
  • Freight expertise
  • Dry vans
  • Product promotion
  • Sales strategy development
  • Refrigerated trailers
  • Double-trailer driving experience
  • Multitasking and organization
  • Clear communication
  • Adaptability and flexibility
  • Verbal and written communication
  • Record keeping
  • Customer interaction
  • Local routes
  • Physical stamina
  • Traffic laws
  • Load management
  • Route optimization
  • Logistics
  • Retail logistics
  • Exceptional written and verbal communication skills
  • Goods transport
  • Delivery logging
  • Tractor-trailer driving
  • Skilled forklift operator
  • Pallet jack and hand truck operation
  • OTR driving
  • Four-axle vehicles
  • Load securing
  • Delivery schedule development
  • Excellent sense of direction
  • Local delivery
  • Basic vehicle repair
  • Package scanning

Timeline

Delivery Driver

Amazon
11.2024 - 01.2025

Sales and Service Specialist

Firestone Auto Care
02.2023 - 08.2024

Bellmen

Omni Hotels & Resorts
09.2022 - 12.2022

Sergeant

US Army
07.2018 - 06.2022

GED - General

Springdale Ar

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Kotomai Tamangdad