Kotomi Boyd
wichita falls,TX
Summary
Highly motivated and adaptable professional with a proven record of supporting U.S. government operations in a high-paced, cross-cultural environment. Bilingual in English and Japanese with extensive experience in administrative coordination, customer service, and cross-agency communication. Recognized for empathy, cultural sensitivity, and the ability to view challenges from multiple perspectives.
Overview
22
22
years of professional experience
Work History
Project Coordinator/ Translator
American Engineering Corporation
Okinawa, Japan, Japan
01.2023 - 05.2025
- Functioned as the primary liaison between U.S. government engineers and Japanese contractors, promoting clear communication of technical requirements and schedules.
- Coordinated administrative support, prepared meeting agendas, and documented action items to maintain compliance with quality standards.
- Managed multiple projects simultaneously, meeting deadlines, adhering to budgets, and ensuring quality standards.
Sales Associates/ Mobile Device
Just human Network CO.,
Okinawa, Japan, Japan
08.2022 - 11.2022
- Provided professional customer support for new and terminated contracts, ensuring customer satisfaction and retention.
- Clarified product features, technical specifications, and plan options to enhance customer understanding and decision-making.
- Processed service agreements, account updates, and equipment orders efficiently, contributing to timely service delivery and customer experience.
Customer Service Representative/ Real Estate Agent
Saki CO., and ohers
Okinawa, Japan, Japan
07.2014 - 06.2022
- Conducted housing tours and prepared contracts for clients. Managed rentals, coordinated maintenance, and resolved housing issues for U.S. military members and their families.
- Consistently achieved and exceeded monthly sales goals, averaging mostly 100 percent of targets over years.
- Prepared marketing materials, listed properties online, and coordinated with ad teams and property managers.
Customer Support Representative/ Network Installer
Vinet okinawa CO.,
Okinawa, Japan, Japan
04.2019 - 03.2020
- Served as primary liaison between U.S. military members and Japanese net providers, facilitating prompt and professional customer support.
- Delivered customer support via phone, email, and onsite visits, ensuring clear communication and resolving service requests in a timely manner.
- Collaborated with technical teams on-site to troubleshoot and diagnose hardware and software issues for customers.
Sewing Machine Operator
IRIS LTD
Okinawa, Japan, Japan
10.2010 - 04.2012
- Operated industrial sewing machines in a high-volume factory environment to produce garments and textile products according to specifications.
- Assisted in multiple production stages including cutting, hemming, pressing, and garment finishing.
- Collaborated with team members and supervisors to improve workflow and meet tight deadlines.
Customer Service Representative/Floral Designer
Flower Shop Rose
Okinawa, Japan, Japan
01.2009 - 09.2010
- Designed and sold various floral bouquets, tailored, seasonal trends, funerals, corporate events, and holidays, ensuring client satisfaction.
- Managed daily shop operations, including restocking flowers, preparing orders, and maintaining freshness of floral products.
- Maintained a clean, safe, and organized workspace while following floral care and handling standards.
Seamstress Assistant
Apollo Service CO.,
Okinawa, Japan, Japan
04.2008 - 12.2008
- Collaborated with team members to repair garments and textile products in accordance with client requirements, and design specifications.
- Operated lockstitch, overlock, and overstitch machines, performing detailed hand-stitching to ensure high-quality finishing.
Administrative Assistant/ Factory Support Labor
Nissin Holding CO.,
Okinawa, Japan, Japan
01.2007 - 03.2008
- Assisted manufacturing teams with production line setup, material handling, and quality checks.
- Managed daily office operations, including scheduling, document filing, and inventory tracking.
- Prepared reports and maintained accurate records of inventory and production metrics.
Cashier/Customer Service Representative
AEON Ryukyu CO., Maxvalu Taba
Okinawa, Japan, Japan
09.2003 - 09.2006
- Operated cash register efficiently during high-volume customer traffic.
- Assisted customers with inquiries and provided product information promptly.
- Supported inventory management by restocking shelves and conducting periodic stock checks.
Education
Associate of Arts - General Studies
University of Maryland Global Campus Asia
Okinawa, Japan03-2021
Some College (No Degree) - Language Institute
Embry-Riddle Aeronautical University
Daytona Beach, FL04-2014
Skills
- Bilingual communication (English - Japanese)
- Cultural mediation
- Critical thinking
- Team collaboration
- Adaptability to change
- Compassion and Empathy
Volunteer Experience
Instructed Japanese Languages
Helping Hands and Hearts Japan Inc., Okinawa, Japan 02/2024 - 05/2025
- Provided one-on-one Japanese tutoring to a beginner-level learner (60–90 minutes, once or twice weekly), creating engaging and relaxed lessons using some Japanese games, and idiomatic expressions to reduce conversation anxiety and enabled measurable progress in grammar, vocabulary, and comprehension, including the ability to read and write short Japanese stories within one year.
Timeline
Project Coordinator/ Translator
American Engineering Corporation
01.2023 - 05.2025
Sales Associates/ Mobile Device
Just human Network CO.,
08.2022 - 11.2022
Customer Support Representative/ Network Installer
Vinet okinawa CO.,
04.2019 - 03.2020
Customer Service Representative/ Real Estate Agent
Saki CO., and ohers
07.2014 - 06.2022
Sewing Machine Operator
IRIS LTD
10.2010 - 04.2012
Customer Service Representative/Floral Designer
Flower Shop Rose
01.2009 - 09.2010
Seamstress Assistant
Apollo Service CO.,
04.2008 - 12.2008
Administrative Assistant/ Factory Support Labor
Nissin Holding CO.,
01.2007 - 03.2008
Cashier/Customer Service Representative
AEON Ryukyu CO., Maxvalu Taba
09.2003 - 09.2006
Associate of Arts - General Studies
University of Maryland Global Campus Asia
Some College (No Degree) - Language Institute
Embry-Riddle Aeronautical University