Koty Robbins
Summary
Skilled in diagnostics and troubleshooting with a strong foundation in technical support and electronics repair. Adept at problem-solving and team collaboration, bringing critical thinking and adaptability to tackle complex challenges. Eager to leverage expertise in network connectivity and hardware repair to excel in a challenging new role.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Field Service Technician
Capital Business Systems
05.2023 - Current
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Provided hands-on training to junior technicians, fostering a culture of continuous improvement within the team.
- Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
- Facilitated smooth installations, ensuring proper setup and configuration of new equipment at customer sites.
- Managed on-site and off-site installation, repair, maintenance, and test tasks.
- Continuously expanded knowledge base through ongoing training and certification programs, staying current with industry advancements.
- Enhanced system performance through troubleshooting, diagnosing, and repairing complex electronic and mechanical systems.
- Maximized operational efficiency by consistently meeting deadlines and maintaining a high level of productivity while adhering to safety guidelines.
- Reduced downtime with proactive identification of potential issues during regular site visits and routine inspections.
- Optimized equipment functionality by performing routine calibration and adjustments to meet manufacturer specifications.
- Improved equipment uptime by conducting regular preventive maintenance and timely repairs.
- Maintained company field response vehicle stocked with repair and replacement parts valued over $6000.
- Interpreted equipment diagrams and blueprints to fully understand mechanical and electrical systems in need of service.
- Reduced repeat service calls, meticulously performing quality checks after each repair.
Customer Service Representative
Game On
12.2019 - 05.2023
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
- Responded to telephone inquiries and complaints following standard operating procedures.
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.
- Processed orders, returns, and exchanges in an accurate and efficient manner.
- Complied with corporate and regulatory policies regarding information confidentiality and privacy.
- Addressed customers courteously using suitable methods and problem-solving skills.
Front Desk Receptionist
Days Inn I-80
11.2016 - 12.2019
- Monitored front desk traffic to support customer satisfaction.
- Handled multi-line phone system and promptly transferred calls.
- Answered questions about company location and hours of operation.
- Provided a high level of customer service to all clients.
- Entered data into company software system.
- Established and maintained good communications with personnel and clientele.
- Updated company databases and visitor logs with daily data and incident information.
- Communicated with maintenance personnel to report facility issues.
- Documented and distributed messages to support timely communications.
Customer Service Representative
Pump And Pantry
04.2012 - 11.2016
- Responded to telephone inquiries and complaints following standard operating procedures.
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.
- Processed orders and detailed transaction information to customers.
- Maintained logs and documentation to detail key information regarding incoming and outgoing calls.
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Remained open to feedback from supervisor and peers to build and improve skills set.
- Processed orders, returns, and exchanges in an accurate and efficient manner.
- Developed strong customer relationships and loyalty through effective communication.
- Investigated and researched issues to determine root causes and appropriate resolution methods.
- Assisted with training and mentoring new team members.
Education
Associate In Applied Science (A.A.S.) - Information Technology
Central Community College
Grand Island, NE05.2023
Skills
- Customer Relations
- Positive attitude
- Troubleshooting and repair
- Training and mentoring
- Courteous and professional
- Fault diagnosis
- Network connectivity
- Issue escalation
- Computer Proficiency
- Customer Service
- Critical Thinking
- Problem-Solving Ability
- Technical Support
- Problem-solving
- Field repairs
Certification
Information Technology And System Concepts
Information Technology And System Technical Support
Information Technology And System Cybersecurity
Information Technology And System Cisco Networking
Timeline
Field Service Technician
Capital Business Systems
05.2023 - Current
Customer Service Representative
Game On
12.2019 - 05.2023
Front Desk Receptionist
Days Inn I-80
11.2016 - 12.2019
Customer Service Representative
Pump And Pantry
04.2012 - 11.2016
Associate In Applied Science (A.A.S.) - Information Technology
Central Community College
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