Kouadjo Behanzin
Dalton,MA
Summary
Dedicated Nursing Support Specialist with extensive experience in dynamic healthcare settings, committed to enhancing unit operations and providing vital support to nursing teams. Expertise in patient care coordination, medical record management, and various administrative functions ensures seamless workflow and optimal patient outcomes. Recognized for strong teamwork, adaptability, and a proactive approach to addressing evolving challenges in patient care. Exceptional organizational and communication skills foster collaboration and efficiency within healthcare environments.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Nursing Unit Assistant
Berkshire Medical Center
04.2025 - Current
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Supported needs of nurses + residents in the Emergency Department
- Supported nurses with wound care management, dressing changes, vital signs monitoring, specimen collection, and other clinical tasks when needed for optimal patient care delivery.
- Assisted nursing staff with patient care tasks, enhancing overall team efficiency and support levels.
Family Case Manager
Servicenet Inc Northhampton
03.2023 - Current
- Developed and implemented training programs for staff.
- Established and maintained relationships with key stakeholders.
- Spearheaded fundraising efforts to support social and community service initiatives.
- Assessed community needs and identified resources for social and community service programs.
- Created and managed budgets, efficiently allocating resources for social and community service projects.
- Participated in community events to promote services and engage with public.
- Advocated for social and community service programs to increase awareness and funding.
- Implemented strategies to increase public awareness of social and community service programs.
- Provided leadership, guidance and support to staff members.
- Enhanced family well-being by conducting comprehensive assessments and developing individualized case plans.
- Contributed to continuous improvement efforts within the agency by participating in ongoing training opportunities and providing constructive feedback on existing processes.
- Advocated for clients'' rights and needs within the agency and broader social service system, ensuring fair treatment and access to essential resources.
- Assisted families in navigating complex legal processes related to custody disputes or domestic violence situations.
Patient Access Coordinator
Berkshire Medical Center
02.2023 - 07.2024
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Verified patient insurance eligibility and entered patient information into system.
- Provided excellent customer service to patients and medical staff.
- Trained new staff on filing, phone etiquette and other office duties.
- Followed document protocols to safeguard confidentiality of patient records.
- Facilitated communication between patients and various departments and staff.
- Responded to inquiries by directing calls to appropriate personnel.
- Engaged with patients to provide critical information.
- Trained and mentored new staff on patient access protocols and procedures.
Project Manager
Berkshire Sterile Manufacturing
05.2021 - 04.2022
- Document and manage project scope
- Define and prioritize project tasks
- Establish project goals, requirements, and desired results
- Create, manage, and update project schedules and timeline
- Define, manage and update resources
- Review requirements and specification for work
- Participate in identifying and recruiting project personnel
- Identify and assign duties, responsibilities, and the scope of authority to project team personnel
- Establish schedules and project parameters; develop procedures to accomplish project goals
- Identify and manage project risk
- Identify and manage project issues
- Coordinate the work across multiple projects with other projects staff from various functional departments
- Gather and review status report prepared by project personnel and modify as necessary
- Track the execution process to ensure that project team adheres to reporting requirements
- Facilitate team meetings to discuss and review the work
- Act as focal point for project problem resolution and escalation
- Establish conditions for project closure and manage closure
- Ensure the quality provided and delivered meets that in the agreed plan
- Ensure that the team follows all formal and informal best practices in project management and other initiatives
- Prepare project reports for management, clients or others
- Facilitate interactive sessions
- Deliver presentations as required
- Establish and maintain customer relationships appropriately
- Negotiate with clients to reach optimal delivery resolution
- Manage customer expectations in delivery
- Manage vendor relations, as appropriate
- Exhibit a quality mindset and a willingness to develop
- Demonstrated knowledge of FDA, 21CFR 820, 21 CFR 210 and 211, and other regulatory agency requirements sufficient to apply to quality operations and compliance
- Identified plans and resources required to meet project goals and objectives.
- Managed projects from procurement to commission.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Proved successful working within tight deadlines and a fast-paced environment.
- Managed stakeholder communications, ensuring alignment on project goals and deliverables.
- Conducted risk assessments, identifying potential issues and implementing mitigation strategies proactively.
- Developed and implemented project plans to enhance operational efficiency and productivity.
- Streamlined processes by utilizing Agile methodologies, resulting in improved project outcomes.
- Analyzed performance metrics to drive continuous improvement initiatives across various projects.
- Led cross-functional teams to execute complex projects within stringent timelines and budgets.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
Manufacturing Associate
Berkshire Sterile Manufacturing
12.2019 - 05.2021
- Prepared and assembled materials and set up and operated production equipment in accordance with current manufacturing practices and standard operating procedures
- Follow instructions and ability to perform assigned tasks as given
- Performs process steps/tasks following written SOP's/BR's
- Frequent communication with supervisor on issues regarding work orders, or shifts in process parameters
- Gives input/makes suggestions to improve process
- Follow all GMP's and safety procedures
- Attend and completes all mandatory training
- Ensure training plan is accurate and up-to-date
- Complete all necessary documentation per the required GMP practices
- Always ensures trainer is present as new process steps/equipment are learned
- Ensures any changes noticed in process parameters are communicated to the next level of supervision
- Participate in presenting the manufacturing areas in a state of audit readiness
- Perform production operations following written SOP's/BR's in accordance with GMPs
- Familiarization with technical issues in the area
- Ability to work shift and off hours, applicable
- Other duties as assigned by the supervisor
- Operated and maintained production equipment to ensure optimal performance and safety compliance.
- Collaborated with team members to streamline workflows, enhancing overall production efficiency.
- Conducted quality inspections on finished products to uphold strict industry standards.
- Assisted in training new associates on equipment operation and safety protocols.
Direct Care
Berkshire County ARC
11.2016 - 05.2021
- Ambulated individuals with safe and effective strategies around home, public and medical locations
- Helped clients maintain daily living standards by assisting with personal hygiene needs
- Ambulated patients in personal spaces, across facilities and in public locations with supportive care and attention to personal requirements
- Completed general housekeeping work to help clients, including preparing healthy meals and keeping personal areas neat
- Oversaw and planned resident schedules by coordinating doctor appointments, exercise routines, recreational activities and family visits
- Transported clients to locations such as medical appointments and group meetings to maintain social connections and meet medical needs
- Performed light housekeeping duties such as, making beds, sweeping floors and sanitizing surfaces
- Maintained clean and well-organized environment to promote client happiness and safety
- Supervised and supported activities of daily living such as medication administration and personal hygiene
- Took and recorded patient temperature, pulse, respiration, and blood pressure to monitor health statistics
- Assisted disabled individuals to foster independence while still closely monitoring safety at all times
- Assisted patients with daily personal hygiene such as bathing, dressing and grooming
- Helped clients handle all personal needs, from simple cleaning and daily exercise to bathing and personal grooming
- Planned and prepared nutritious meals and snacks to meet client dietary requirements such as diabetic, low sodium and high protein
- Perform housekeeping duties, such as cooking, cleaning, washing clothes or dishes, or running errands
- Care for individuals or families during periods of incapacitation, family disruption, or convalescence, providing companionship, personal care, or help in adjusting to new lifestyles
- Transport clients to locations outside the home, such as to physicians' offices or on outings, using a motor vehicle
- Provide clients with communication assistance, typing their correspondence or obtaining information for them
- Actively participated in staff meetings and trainings to continually improve knowledge and skills in direct care provision.
- Monitored direct care activities for optimal patient protections and infection control standards.
- Successfully managed time and priorities to ensure all patients received appropriate care and attention throughout each shift.
- Demonstrated strong teamwork skills in collaborating with other healthcare professionals to ensure the best possible patient outcomes.
- Supported patients'' emotional well-being during challenging health situations by offering compassionate care and empathy.
Direct Care
Guidewire, Inc
03.2017 - 04.2019
- Ambulated individuals with safe and effective strategies around home, public and medical locations
- Helped clients maintain daily living standards by assisting with personal hygiene, and grooming needs
- Directed patients in simple prescribed exercises, including passive and active ROM (range of motion) to maintain musculoskeletal functions and increase strength
- Ambulated patients in personal spaces, across facilities and in public locations with supportive care and attention to personal requirements
- Oversaw and planned resident schedules by coordinating doctor appointments, exercise routines, recreational activities and family visits
- Monitored vital signs and medication use, documenting variances and concerning responses
- Transported clients to locations such as medical appointments and group meetings to maintain social connections and meet medical needs
- Performed light housekeeping duties such as, making beds, sweeping floors and sanitizing surfaces
- Maintaining a clean and well organize environment to promote clients safety
- Transported patients to and from medical, dental and personal care appointments
- Worked to improve patient outlook and daily living through compassionate care
- Assisted disabled individuals to foster independence while still closely monitoring safety at all times
- Developed strong and trusting rapport with each patient to facilitate best possible care and assistance
- Educated patients on various resources, services and programs to maximize care
- Evaluated patient behavior and reported changes to clinical team
- Observed safety protocols to minimize accidents and spread of disease
- Maintained thorough and accurate records outlining program operations and participant progress
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations
- Partnered with interdisciplinary teams to implement care plans
- Recommended improved life choices to enhance client outcomes
- Improved operations by working with team members and customers to find workable solutions
- Actively participated in staff meetings and trainings to continually improve knowledge and skills in direct care provision.
- Monitored direct care activities for optimal patient protections and infection control standards.
- Enhanced client satisfaction by providing consistent and high-quality direct care services.
Youth Development Professional
Hillcrest Educational Centers
08.2009 - 06.2016
- Evaluated patient behavior and reported changes to clinical team
- Observed safety protocols to minimize accidents and spread of disease
- Maintained thorough and accurate records outlining program operations and participant progress
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations
- Partnered with interdisciplinary teams to implement care plans
- Recommended improved life choices to enhance client outcomes
- Improved operations by working with team members and customers to find workable solutions
- Counsel individuals, groups, families, or communities regarding issues including mental health, poverty, unemployment, substance abuse, physical abuse, rehabilitation, social adjustment, childcare, or medical care
- Consult with parents, teachers, and other school personnel to determine causes of problems such as truancy and misbehavior, and to implement solutions
- Counsel students whose behavior, school progress, or mental or physical impairment indicate a need for assistance, diagnosing students' problems and arranging for needed services
- Lead group counseling sessions that provide support in such areas as grief, stress, or chemical dependency
- Followed Behavior Support Plan by using applied behavior analysis by recording data to ensure client progress
- Supervised youth and maintained security for each child under care.
- Helped set appropriate goals and plans to achieve targets.
- Took part in sports, games, and movie nights with children.
- Engaged and interacted with youth members, teaching sustainable habits, and coping mechanisms.
- Facilitated youth engagement programs promoting personal growth and social skills development.
- Advocated for youth interests, ensuring their voices were represented in decision-making processes.
- Provided support and guidance to youth, helping them overcome personal challenges and achieve their goals.
- Promoted positive behavior among youth by modeling healthy relationships, conflict resolution, and decision-making skills.
Education
Associate of Arts - Respiratory Therapt
Berkshire Community College
Pittsfield, MA06-2018
Associate of Arts - Criminal Justice
Berkshire Community College
Pittsfield, MA12-2018
Bachelor of Science - Health Sciences
Massachusetts College of Liberal Arts
North Adams, MA05-2024
Bachelor of Arts - Nursing
Massachusetts College of Liberal Arts
North Adams, MA05-2028
Skills
- Multitasking efficiency
- Critical thinking capacity
- Vital signs monitoring
- Compassionate patient support
- Patient assessment support
- Strong communication
- Teamwork
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Patient care
- Basic life support
- Reliability
- Direct patient care
- Empathy and compassionate care
- CPR certification
- Recording vital signs
- CNA certification
- Patient-focused care
- Collecting vital signs
- HIPAA compliance
- Active listening
- Adaptability and flexibility
- Decision-making
- Activities of daily living ADL support
- Patient observation
- Bedside manner
- Personal hygiene assistance
- Patient assessments
- Patient positioning
- Task prioritization
- Room cleaning and restocking
- Responding to emergencies
- Blood sugar monitoring
- Medical terminology
Certification
- CNA - Certified Nursing Assistant
Languages
French
Native or Bilingual
English
Native or Bilingual
Timeline
Nursing Unit Assistant
Berkshire Medical Center
04.2025 - Current
Family Case Manager
Servicenet Inc Northhampton
03.2023 - Current
Patient Access Coordinator
Berkshire Medical Center
02.2023 - 07.2024
Project Manager
Berkshire Sterile Manufacturing
05.2021 - 04.2022
Manufacturing Associate
Berkshire Sterile Manufacturing
12.2019 - 05.2021
Direct Care
Guidewire, Inc
03.2017 - 04.2019
Direct Care
Berkshire County ARC
11.2016 - 05.2021
Youth Development Professional
Hillcrest Educational Centers
08.2009 - 06.2016
Associate of Arts - Respiratory Therapt
Berkshire Community College
Associate of Arts - Criminal Justice
Berkshire Community College
Bachelor of Science - Health Sciences
Massachusetts College of Liberal Arts
Bachelor of Arts - Nursing
Massachusetts College of Liberal Arts