Koumba Tonguino
El Mirage,AZ
Summary
Dedicated professional with experience at ABM Janitorial Services, excelling in restroom care and cleaning expertise. Proven ability to adapt to diverse tasks while collaborating effectively with team members. Recognized for maintaining high cleanliness standards and ensuring customer satisfaction in fast-paced environments, showcasing strong organizational skills and attention to detail.
Overview
9
9
years of professional experience
Work History
Janitorial Associate
ABM Janitorial Services
Phoenix, AZ
04.2024 - Current
- Learned and practiced safety protocols for efficient cleaning operations.
- Assisted in maintaining cleanliness of facilities using various cleaning tools and equipment.
- Adapted to different cleaning tasks based on specific areas and surfaces requiring attention.
- Collaborated with team members to ensure timely completion of daily janitorial duties.
- Maintained cleanliness and sanitation standards in various facilities, ensuring a safe environment for all occupants.
- Operated cleaning equipment, including floor scrubbers and vacuums, to enhance operational efficiency.
- Conducted regular inspections of facilities to identify areas needing attention, implementing corrective actions swiftly.
Restaurant Worker
Plant Guinnet Bar
Guinea Conakry West Africa
01.2017 - 06.2021
- Ensured accurate order processing and timely delivery of food items to customers.
- Successfully balanced multiple responsibilities simultaneously, including taking orders, serving meals, clearing tables, and attending to guest needs promptly.
- Stocked condiments, filled specialty machines with drink mixes and prepped fryer items to prepare for peak hours.
- Assisted in maintaining a clean and organized dining area for an enjoyable dining experience.
- Greeted customers at front counter to answer questions and input meal orders into POS system.
- Trained new staff on service protocols and menu knowledge to enhance team performance.
- Collaborated with kitchen staff to maintain high standards of food quality and presentation.
- Resolved customer complaints effectively, fostering positive dining experiences and repeat business.
- Streamlined food preparation processes, improving efficiency during peak service hours.
- Managed customer orders using point-of-sale systems, ensuring accurate billing and prompt service.
- Provided exceptional customer service during high-volume shifts, maintaining a calm demeanor under pressure.
- Collaborated with kitchen staff to ensure accuracy of orders, resulting in fewer customer complaints.
- Enhanced customer satisfaction by providing timely and efficient service to restaurant patrons.
Education
High School Diploma -
Matoto
Conakry Guinea West Africa 07-2012
Skills
- Restroom care
- Cleaning expertise
- Waste disposal
- Safety procedures
- Pressure washing
Timeline
Janitorial Associate
ABM Janitorial Services
04.2024 - Current
Restaurant Worker
Plant Guinnet Bar
01.2017 - 06.2021
High School Diploma -
Matoto