KOUROSH FARREHI
Irvine,CA
Summary
Dynamic IT Support Specialist with a proven track record at Digital Watchdog, excelling in technical troubleshooting and client relations. Mastered complex CCTV installations and IT infrastructure upgrades, enhancing network security and client loyalty. Skilled in Python and team building, I drive process improvements and foster knowledge sharing, significantly boosting operational efficiency and customer satisfaction. Friendly Technical Support Representative keen to help customers maximize product impact and usability. Amiably replies to all customer queries and consistently resolves client issues. Committed to improving user satisfaction numbers and supporting return patronage across all supported products. Amiable IT Support Specialist ready to work with technical and non-technical personnel to rapidly discern root causes and correct disruptive issues. Consistent provider of friendly internal worker and external customer interactions. Combined deep technical knowledge with amicable demeanor to support both exceptional resolution and satisfaction metrics. Skilled IT Support Specialist with background in troubleshooting, network management, and customer service. Experienced in providing technical support to both on-site and remote teams across various operating systems. Strengths include strong analytical skills, ability to multitask and adapt quickly to new technologies. Previous roles involved enhancing system performance, improving end-user experience, and contributing to team-oriented problem resolution efforts.
Overview
9
9
years of professional experience
1
1
Certification
Work History
IT SUPPORT SPECIALIST
Digital Watchdog
Cerritos, CA
06.2020 - 09.2024
- Demonstrated excellent problem-solving skills by providing on-site support and troubleshooting for complex hardware, software, and network issues while driving results
- Completed multiple CCTV camera installations and configurations under budget while ensuring high-resolution clarity and seamless integration with all security systems
- Led client-facing training sessions on IT systems and CCTV technology to empower individuals with essential knowledge, reducing troubleshooting requests as a result
- Completed installations, configurations, and upgrades for critical IT infrastructure including Windows OS, servers, and network equipment to drive bottom-line success
- Enhanced business development by designing and implementing advanced technical solutions including firewall installations and virtualization setups
- Partnered with a diverse team of technicians while providing mentorship, training, and resources on various technical issues to maximize engagement and production
- Assisted peers with complex technical tickets while providing ongoing guidance and IT knowledge to strengthen team expertise, efficiency, and overall cohesion
- Optimized network performance and security while delivering a world-class client experience to increase client loyalty, enhance brand awareness, and secure repeat business
- Nurtured long-term client relationships by providing direct support for network systems, Active Directory, and Microsoft 365 while determining the best solutions and alternatives
- Documented all service requests and technical resolutions while creating a streamlined database to protect data integrity and client confidentiality
- Engaged in continuous process improvement by conducting system assessments while identifying potential issues to ensure risk mitigation and uninterrupted IT operations
CUSTOMER SERVICE REPRESENTATIVE AND CASHIER
Farm Direct
Irvine, CA
01.2016 - 01.2018
- Provided excellent customer service by assisting customers with inquiries, requests, and purchases while maintaining the highest levels of professionalism, ethics, and integrity
- Oversaw inventory management, restocked shelves, and maintained store cleanliness while ensuring a welcoming and organized shopping environment for customers
- Exemplified outstanding task prioritization capabilities by executing floor sets, consistently maintaining presentation standards in alignment with Farm Direct's guidelines
- Managed the cash register and all cash transactions by accurately counting funds and preparing a nightly deposit in accordance with daily balancing tender reports
- Utilized exceptional interpersonal and negotiation skills to offer personalized assistance and recommendations based on the customer's unique requirements and preferences
- Cultivated positive customer relations to increase retention by promoting the continuous improvement of Farm Direct's products while remaining current with industry trends
Education
B.S. - Computer Science
Southern New Hampshire University
A.S. - Computer Science
Irvine Valley College
Skills
- IT Support
- Customer Service
- Desktop support
- Operating Systems
- Information Technology
- Technical Troubleshooting
- Networking Fundamentals
- Client Relations & Retention
- Technical Documentation
- Cybersecurity Practices
- Process Improvement
- Software Installation
- Problem-Solving
- Critical Thinking
- Learning Agility
- Team Building
- Windows Server OS
- Microsoft 365
- Azure Platforms
- Microsoft Exchange Server
- Active Directory
- VMware
- Hyper-V
- Firewall Installation
- Python
- CCTV Camera Installation
Certification
- Cisco Certified Network Associate
- CompTIA A+
- CompTIA Network+
Technicalexposure
Windows Server OS, Windows Desktop OS, Microsoft 365, Azure Platforms, Microsoft Exchange Server, Active Directory (Windows & Azure), VMware, Hyper-V Networking (Switching, Routing, Wireless), Firewall Installation & Configuration, Python, CCTV Camera Installation & Testing
Timeline
IT SUPPORT SPECIALIST
Digital Watchdog
06.2020 - 09.2024
CUSTOMER SERVICE REPRESENTATIVE AND CASHIER
Farm Direct
01.2016 - 01.2018
B.S. - Computer Science
Southern New Hampshire University
A.S. - Computer Science
Irvine Valley College
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