Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kourtecia Greene

Edison,GA

Summary

Communication is the backbone of every successful human relationship, even more so when it comes to remote and virtual communication. To always be able to communicate quickly, efficiently, and effectively, should have some tried-and-true methods for any situation. The Top skills that I have for remote work is Digital Literacy, Technical Proficiency, Project Management, Online Communication Tools, Cybersecurity Basics, Data Entry and Processing, and Multimedia Production, among others. While working remotely usually means working at home alone, it doesn't mean not part of a larger team. The ability to communicate and collaborate are essential skills. That means fulfilling the duties well and on time, being accountable to other team members, and keeping them informed. Friendly multi-tasker with in-depth knowledge of POS system operations. Motivated customer service and sales professional seeking increasing responsibility in retail environment. Remarkable ability to lead new employees and maximize team performance. Skilled Head Cashier specializing in sales, service and team leadership. Committed Cashier with 4 years of experience processing customer payments through various point of sale systems. Outstanding communication and customer engagement abilities. Honest Cashier skilled in managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Consistently accurate in drawer reconciliation. Diligent problem-solver with resourceful approach to challenges and organized style. Leverages expertise to manage job functions. Excellent communicator with focus on results. Reliable individual with skills and experience as Laboratory Technician. Smart and committed to job well done and offering exceptional drive. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

9
9
years of professional experience

Work History

Lab Technician

Phoebe Putney Memorial Hospital
12.2023 - Current
  • Maintained documentation on tests performed in lab.
  • Maintained a safe and organized laboratory environment, adhering to strict safety protocols.
  • Maintained safe, tidy and organized laboratory environment for accurate test results.
  • Conducted routine quality control checks to ensure accurate test results and maintain laboratory standards.
  • Inspected laboratory equipment to maintain good working condition for optimal results.
  • Prepared reagents, media and solutions to use for laboratory testing and analysis.
  • Managed inventory of laboratory supplies, reducing waste and optimizing resource allocation.
  • Monitored testing procedures to meet criteria and maintain quality control.

Agent

VXI Global
04.2021 - 11.2023
  • I work from home with customers making payments, doing their online orders, etc
  • Communication is the backbone of every successful human relationship, even more so when it comes to remote and virtual communication
  • To always be able to communicate quickly, efficiently, and effectively, you should have some tried-and-true methods for any situation.The top skills that I have for remote work is Digital Literacy, Technical Proficiency, Project Management, Online Communication Tools, Cybersecurity Basics, Data Entry and Processing, and Multimedia Production, among others
  • Handled and promptly resolved customer complaints to maintain professional relationships.
  • Resolved caller issues quickly and thoroughly.
  • Informed clients of policies and procedures.
  • Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
  • While working remotely usually means working at home alone, it doesn't mean you're not part of a larger team
  • The ability to communicate and collaborate are essential skills
  • That means fulfilling your duties well and on time, being accountable to other team members, and keeping them informed.

Bank Teller

First State Bank Of Blakely
02.2017 - 04.2021
  • Accurately and efficiently completes customer transactions, including but not limited to, cashing checks, receiving deposits, savings account transactions, change orders, processing transfers, loan payments, redeeming bonds, cash advances, selling travelers checks, cashier’s checks and money orders, and stop payments
  • Also, as a teller, you’re the face of the branch
  • You’ll handle thousands of dollars, hundreds of customers, and dozens of problems each day
  • To get the bank teller job, you need to show the branch manager you can stay calm even when you hear a customer say “this is a stick up.”
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.

Lead Sales Associate

Dollar General
10.2015 - 01.2017
  • Handled cash register operations and customer transactions to process payments.
  • Resolved customer issues promptly, ensuring satisfaction and loyalty.
  • Processed and stocked merchandise in accordance with store standards.
  • Greeted customers and provided product advice to increase sales.
  • Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
  • Performed inventory control procedures to manage stock.
  • Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.

Education

Phlebotomist -

Albany Technical College
Albany, GA

High School Diploma -

Calhoun County High School
Edison, GA
05.2016

Skills

  • Loss prevention

  • Merchandise stocking

  • Store opening and closing

  • Opening and closing procedures

  • Customer relations

  • Communication

  • Digital Literacy

  • Technical Proficiency

  • Project Management

  • Online Communication Tools

  • Cybersecurity Basics

  • Data Entry and Processing

  • Multimedia Production

  • Employee engagement and motivation

  • Security monitoring

  • Hard-working

  • Customer greeting

  • Quality Control

  • Attention to Detail

  • Positive Attitude

  • Sample Preparation

  • Quality control monitoring

  • Laboratory safety protocols

Timeline

Lab Technician

Phoebe Putney Memorial Hospital
12.2023 - Current

Agent

VXI Global
04.2021 - 11.2023

Bank Teller

First State Bank Of Blakely
02.2017 - 04.2021

Lead Sales Associate

Dollar General
10.2015 - 01.2017

Phlebotomist -

Albany Technical College

High School Diploma -

Calhoun County High School
Kourtecia Greene