Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kourtlynd Buggs-Torres

Dallas

Summary

Experienced customer based professional with multiple years in tech, finance, customer service positions. Driven by competition and the urge to be at the top of every metric possible with proven results. Enthusiastic about providing new ideas that not only challenge the team but also provides a resolution to problems unseen.

Overview

7
7
years of professional experience

Work History

Product Zone Specialist (Full Time)

Apple
12.2023 - Current
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Answered customer questions about products and services, helped locate merchandise and promoted key items.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Enhanced product sales by developing and implementing strategic marketing plans.
  • Increased customer satisfaction through proactive communication and problem resolution.
  • Developed compelling sales presentations that effectively showcased product benefits to customers.

Technical Specialist

Apple
04.2023 - Current
  • Completed troubleshooting and diagnostics on company resources.
  • Reviewed technical documents and collaborated on customized design to achieve process improvement and compliance.
  • Installed and updated computer hardware and software.
  • Documented risk management issues and outlined mitigation actions.
  • Resolved malfunctions with systems and programs through troubleshooting.
  • Monitored employee tasks, evaluating information processing and performance to gauge business functions and inefficiencies.

Produc Zone Specialist

Apple
05.2022 - 04.2023
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Answered customer questions about products and services, helped locate merchandise and promoted key items.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Informed customers of current store promotions to encourage additional sales purchases.

Loan Solution Specialist

Mr. Cooper Mortgage
11.2020 - 03.2021
  • Resolved customer issues quickly and efficiently to enhance overall customer satisfaction ratings.
  • Implemented corrective actions to fix root causes of various issues.
  • assisted Loan officers in proofing mortgage loans
  • managed large portfolios of on various government loans applications.
  • served as a liaison for the customer to ensure paperwork approved in a timely manner

Loan Operations Specialist

Mr. Cooper Mortgage
06.2019 - 11.2020
  • Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.
  • Monitored pipelines to track and log status of loans.
  • Explained very technical financial information to applicants in easy to understand language.
  • Educated customers on various loan statuses while providing options to resolve issues
  • Suggested eligible loans customers to refinance loans when beneficial.
  • Handled 30, 60, 90 day late instances
  • Proactively identified solutions for customers experiencing credit issues.
  • Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.

Dealer Sales /Remarketing Specialist

American Honda Finance / Houston Jackson
06.2018 - 06.2019
  • Confirmed status of recently expired lease vehicles.
  • Managed various regions of the countries entire leasing inventory.
  • Overlooked dealer lease purchases providing payoffs and processing payments.
  • Worked in various account managing systems such as CASS, Dealer Track, Peoplesoft, and Auto IMS to track the remarketing cycle of vehicles.
  • Worked directly with management, Remarketing, and The Lease Maturity department to brainstorm, discuss strategy and mitigate lease return issues.

Retail Merchandiser

Dr. Pepper Snapple
11.2017 - 06.2018
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Designed displays to deliver interactive, engaging and memorable store experiences for shoppers.
  • Arranged consistent shelves, bins and racks at 4-6 locations by following established planograms.
  • Answered customer questions regarding store merchandise, department information and pricing.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Inspected merchandise for quality and arranged proper display location on floor.

Education

Associate of Applied Science - Public Relations, Advertising, And Applied Communication

Texas A&M University - Commerce
Commerce, TX
12.2016

Skills

  • Territory Development
  • Quality Control
  • Peer Relationships
  • Microsoft Office
  • Customer Service Process Improvement
  • Accounts Payable and Accounts Receivable
  • Providing Feedback
  • Electronic Systems
  • Conflict Resolution and Mediation
  • Active Listening
  • Critical Thinking

Timeline

Product Zone Specialist (Full Time)

Apple
12.2023 - Current

Technical Specialist

Apple
04.2023 - Current

Produc Zone Specialist

Apple
05.2022 - 04.2023

Loan Solution Specialist

Mr. Cooper Mortgage
11.2020 - 03.2021

Loan Operations Specialist

Mr. Cooper Mortgage
06.2019 - 11.2020

Dealer Sales /Remarketing Specialist

American Honda Finance / Houston Jackson
06.2018 - 06.2019

Retail Merchandiser

Dr. Pepper Snapple
11.2017 - 06.2018

Associate of Applied Science - Public Relations, Advertising, And Applied Communication

Texas A&M University - Commerce

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