Kourtnee Maxfield
Ultima Fitness
Plano,TX
Summary
Results-driven Personal Trainer with a proven track record in client retention and satisfaction. Expert in relationship building and performance tracking, consistently exceeding performance targets.
1
Language
1
Certification
5
years of professional experience
Work History
Personal Trainer
3 Years 6 Months- Implemented innovative workout strategies that improved client retention rates through enhanced satisfaction.
- Streamlined scheduling processes for better time management and session availability.
- Streamlined client onboarding process, ensuring smooth and welcoming introduction to gym facilities and services.
- Sold Personal -Training services through consultations, needs assessment, and individualized recommendations.
- Built long-term client relationships through ongoing communication, progress tracking, and service adjustments.
Certified Personal Trainer
1 Year 7 Months- Mentored junior trainers, facilitating skill development and knowledge sharing.
- Increased client base by offering engaging group classes that catered to various skill levels and interests.
- Bolstered gym revenue through active participation in marketing initiatives such as social media campaigns or community events showcasing available services.
- Achieved a 93% client retention rate, exceeding the company's 75% performance target through consistent service and relationship management
- Managed a recurring client schedule, coordinating appointments and schedule changes to maintain consistent service delivery.
- Kept abreast of emerging fitness trends through regular continuing education courses ensuring the provision of up-to-date training methods.
- Managed multiple client relationships simultaneously while meeting established sales,retention,and service performance expectations.
Education
Associate of Science - Nursing
Supply Chain Analytics Specialization - Supply Chain Management
Logistics And Supply Chain Management - Logistics And Supply Chain Management
Skills
Client Relationship Management
Customer Service
Relationship building
Supply chain planning
Production scheduling
Adaptability
Microsoft Excel
Microsoft Office
Logistics planning
Logistics management
Cross-Functional Communication
Data entry
Certification
- CPT - Certified Personal Trainer
- CSCS - Certified Strength and Conditioning Specialist
- CCES - Certified Corrective Exercise Specialist
- CNS - Certified Nutrition Specialist
Languages
English
Native or Bilingual
Timeline
Personal Trainer
Ultima Fitness
03.2023 - Current
Certified Personal Trainer
24 Hour Fitness
08.2021 - 03.2023
Collin College
Associate of Science from Nursing
Coursera
Supply Chain Analytics Specialization from Supply Chain Management
Coursera
Logistics And Supply Chain Management from Logistics And Supply Chain Management