Summary
Overview
Work History
Education
Skills
Timeline
Generic

KOURTNEE SNEED

Miami,FL

Summary

Dedicated CNA committed to providing optimal patient care and support while assisting medical staff with meeting critical needs. Skilled in collecting specimens, cleaning rooms and managing dietary needs. Excellent communication and organizational skills combined with dependable, forward-thinking approach. Certified Nursing Assistant offering 5 1/2 years of experience in healthcare environments. Promotes superior time-management skills, compassionate bedside manner and astute observational ability. Knowledgeable about mobility assistance and patient hygiene needs. Compassionate Nursing professional demonstrating exemplary skills in direct patient care and healthcare team support. Communicative and collaborative demeanor cultivated over 5+ years of superior healthcare industry performance. Experience handling multiple, complex cases with accuracy and dignity. Helpful Nursing Assistant committed to making patients feel comfortable and secure. Proficient in cleaning and sanitizing patient rooms, documenting observations and examining for symptoms. Compassionate approach to dealing with those under duress . Ambitious student pursuing a Nursing degree eager to contribute developed knowledge in CNA role. Skilled in hospital type of settings. Adaptable and driven with strong work ethic and ability to thrive in team-based or individually motivated settings. Thorough and detailed PBX Operator with proven communication and customer service skills. Offering many years of experience managing switchboards in industry settings. Committed to working efficiently and accurately. Outgoing, service-oriented PBX Operator with extensive employment history handling high-volume call environments. History of managing calls with a helpful, friendly attitude. Experienced managing multiple calendars and schedules. Telephone Operator with background assisting customers by phone and in person. Friendly and helpful when answering calls and transferring customers. Knowledgeable about services offered and expert at answering commonly asked questions. Focused multi-tasker when toggling between helping in-person customers and promptly responding to calls. Professional PBX Operator with dedication to providing excellent customer service. Committed to driving efficiency improvements through streamlining workflows. Documented strengths. Customer-focused telephone operator skilled in responding to customer inquiries. Adept at using switchboard software to facilitate front desk procedures. .

Overview

14
14
years of professional experience

Work History

Clinical Nursing Assistant

Baptist Hospital of Miami
Miami, FL
10.2015 - Current
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
  • Documented patient intake and dietary requirements, also assisting with feeding and monitoring.
  • Consulted with nurses to develop patient care plans and evaluate treatment options.
  • Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
  • Engaged with patient family and friends to provide courteous, efficient visit experience.
  • Documented activities and recorded information in EMR system.
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.

Secretary

Baptist Hospital of Miami
Miami, FL
10.2015 - Current
  • Received and routed incoming calls and correspondence to promote timely communication.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Checked office supplies stock and placed orders to maintain levels.
  • Maintained organized filing system of paper and electronic documents.

PBX Operator

South Miami Hospital
Miami, FL
10.2015 - 04.2016
  • Updated telephone directories regularly with new contact information for staff members.
  • Performed administrative duties such as filing, photocopying, faxing documents.
  • Monitored and operated PBX switchboard to route incoming calls to appropriate personnel.
  • Responded promptly to emergency calls for assistance.
  • Managed voicemail boxes for employees who are out of office or away on vacation.
  • Followed up with customers after receiving complaints or feedback about services provided.
  • Greeted customers and answered inquiries regarding services provided.
  • Operated multi-line telephone system to answer incoming calls and direct callers to specific destinations based on their needs.
  • Escalated complex customer service issues to management when necessary.
  • Handled customer requests efficiently while maintaining professionalism at all times.
  • Created reports detailing all incoming calls received during the day.
  • Recorded messages from callers and relayed them to the appropriate personnel in a timely manner.
  • Answered general inquiries from customers over the phone or via email.
  • Troubleshot basic technical issues related to phone systems and reported any major problems immediately.

Sales Associate

Macy's
Miami, FL
12.2010 - 01.2013
  • Operated a cash register for cash, check and credit card transactionsCleaned and organized the store, including the checkout desk and displays.Alerted customers to upcoming sales events and promotions.Completed all point of sale opening and closing procedures, including counting the contents of the cash register.Followed merchandising guidelines to present visually appealing displays.Answered customer telephone calls promptly and in an appropriate manner.

Education

High School Diploma -

Miami Southridge Senior High School
2010

Associate of Science - Nursing

Miami-Dade College
true
2010

2009

Skills

  • Cash register
  • Closing
  • Credit
  • Merchandising
  • Sales
  • Telephone
  • Trainer
  • Collecting specimens
  • Catheter change and preparation
  • Infection control procedures
  • Collecting vital signs
  • Preparing meals
  • Patient relations
  • Able to lift 150 pounds
  • Monitoring fluids
  • Quick problem solver
  • Performing patient intakes
  • Grooming and bathing assistance
  • Understands medical procedures
  • Microsoft Office
  • Charting expertise
  • Assisting with personal grooming
  • Understands mobility assistance needs
  • Reliable transportation

Timeline

Clinical Nursing Assistant

Baptist Hospital of Miami
10.2015 - Current

Secretary

Baptist Hospital of Miami
10.2015 - Current

PBX Operator

South Miami Hospital
10.2015 - 04.2016

Sales Associate

Macy's
12.2010 - 01.2013

High School Diploma -

Miami Southridge Senior High School

Associate of Science - Nursing

Miami-Dade College

KOURTNEE SNEED