Kourtney-Ann Barnhill

I started out with La Petite Academy as just a float/bus driver, and worked my way up to being the centers director.

• Led staff training initiatives, improving teaching methodologies and classroom management techniques.
• Streamlined operations by optimizing scheduling processes, increasing efficiency across multiple locations.
• Developed and implemented educational programs enhancing child development outcomes.
• Fostered partnerships with parents and community organizations to enhance program visibility and engagement.
• Conducted performance evaluations, providing constructive feedback to support professional growth of educators.
• Managed budget allocations for resources, ensuring financial accountability in program delivery.
• Spearheaded strategic planning sessions, aligning team goals with organizational mission and values.
• Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
• Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
• Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
• Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
• Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
• Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Joined company after graduating high school. I started out as a host, worked my way up to a salary manager, helped train new staff for new locations, and even helped train general managers for locations.

• Collaborated with management to align training initiatives with company goals and culinary standards.
• Led workshops focusing on innovative cooking techniques, improving menu offerings and customer satisfaction.
• Optimized learning outcomes, designing engaging training materials that cater to various learning styles.
• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Maximized performance by monitoring daily activities and mentoring team members.
• Delivered exceptional customer service in high-volume dining environments.
• Trained and mentored new staff on menu knowledge and service standards.
• Collaborated with kitchen staff to ensure timely food delivery and quality standards.
• Managed cash transactions accurately using POS systems for efficient order processing.
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Cultivated warm relationships with regular customers.
• Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.