Kourtney Ball
Highlands,TX
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Lead Food Server
Bourre Cafe
Highlands, Texas
11.2023 - Current
- Greeted guests, explained menu items and specials, took orders, and answered questions about menu items.
- Provided excellent customer service to all patrons in a timely manner.
- Ensured that the dining areas were well maintained and clean at all times.
- Assisted with setting up tables for large parties or special events.
- Monitored food quality throughout meal services; ensured high standards of food quality were met.
- Trained new staff members on proper serving techniques, customer service practices, and safety protocols.
- Verified accuracy of bills before presenting them to customers for payment.
- Collaborated with kitchen staff to ensure that meals were prepared according to recipes and served promptly after preparation.
- Processed payments using POS systems accurately and efficiently.
- Provided feedback to management regarding customer service issues or potential improvements.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Prepared salads, appetizers and garnishes to assist kitchen staff.
- Totaled checks and used cash register to accept payment for services.
Bartender
The Sunset Bar
Highlands, Texas
04.2023 - 12.2024
- Greeted customers and provided excellent customer service.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Assisted in setting up the bar for service shift.
- Stocked ice bins and coolers as needed throughout shift.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Performed opening and closing duties including restocking supplies.
- Adhered to state regulations regarding serving alcohol responsibly.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Completed regular bar inventories and daily requisition sheets.
- Collected and organized daily till totals and tips.
Managing Bartender
D's Irish Tavern
Baytown, Texas
07.2022 - 05.2023
- Maintained accurate records of liquor inventory and sales figures.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Trained new bartenders on drink preparation and upselling techniques.
- Collected and organized daily till totals and tips.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Ensured compliance with all applicable laws and regulations regarding the sale of alcoholic beverages.
- Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
- Performed tasks such as cleaning glasses or wiping down surfaces in order to maintain cleanliness in the bar area.
- Monitored cash flow at the register throughout the shift to ensure accuracy of financial transactions.
- Processed payments using point-of-sale systems accurately and efficiently.
- Enforced safety rules within the bar environment to protect customers from harm.
- Managed opening and closing duties which included counting money in registers and setting up workstations.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Greeted guests with friendliness and professionalism.
- Effectively multitasked within fast-paced environment.
- Checked identification of guests to verify age requirements for alcohol purchase.
Office Manager
#4
Huffman, TX
06.2017 - 05.2020
- Assisted with the preparation of budgets, forecasts and financial statements.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Maintained filing system for records, correspondence and other documents.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Provided administrative support to management team including preparing reports and presentations.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Processed payroll accurately ensuring all employees were paid on time.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Ensured compliance with applicable laws regarding employment practices.
- Prepared agendas for board meetings along with taking minutes during sessions.
- Administered payroll and maintained proper documentation of employee personnel.
- Coded and entered daily invoices with in-house accounting software.
Education
Associate of Applied Science - Health Information Technology
San Jacinto College
Houston, TX06-2016
High School Diploma -
Goose Creek Memorial
Baytown, TX06-2011
Skills
- Time management proficiency
- Exceptional customer service
- Cash handling experience
- Professional Appearance
- Safe Food Handling
- Guest Relations Management
- Order Accuracy
- High-volume dining
- Professional Attitude
- Point of Sale (POS) system operations
Certification
- TABC Certified
Timeline
Lead Food Server
Bourre Cafe
11.2023 - Current
Bartender
The Sunset Bar
04.2023 - 12.2024
Managing Bartender
D's Irish Tavern
07.2022 - 05.2023
Office Manager
#4
06.2017 - 05.2020
Associate of Applied Science - Health Information Technology
San Jacinto College
High School Diploma -
Goose Creek Memorial
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