Kourtney Bayer
Belleville,IL
Summary
Client-focused Business Manager offering diverse experience in customer service, business management and project coordination. Quickly builds relationships with both new clients and business audiences. Quick-learning with excellent multi-tasking skills and mastery of new technology. Commended for innovation and creative problem-solving to address business challenges.
Overview
9
9
years of professional experience
Work History
Billing Coordinator
HealthPRO Heritage
08.2022 - Current
- Perform collection follow-up duties on Commercial, Medicare, Medicaid, and Government claims
- Created improved filing system to maintain secure client data.
- Prepared and submitted monthly billing reports to management for financial overview.
- Worked with multiple departments to check proper billing information.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Submit requested information as needed - medical records, primary EOB, authorizations
Collections Supervisor Specialist
HCA Healthcare- Parallon
01.2021 - 08.2022
- Train onboarding colleague(s)
- Negotiated to collect balance in full.
- Enhanced collections efficiency by implementing and monitoring strategic collections plans.
- Assist management with running reports, identifying denial trends, reviewing credit balances, etc
- Submit requested information as needed - medical records, primary EOB, authorizations
- Followed prescribed scripts and maintained friendly but firm attitude with full knowledge of contractual requirements and legal remedies.
Business Manager
Columbia Golf Club
01.2017 - 01.2021
- Supported business management projects by monitoring and tracking risks, issues and action items.
- Trained and guided team members to maintain high productivity and performance metrics.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Improved business profits through innovative cost containment and revenue generation techniques.
Office Assistant
Counseling Office
01.2015 - 01.2017
- Assist customers professionally by phone, email or in-person to provide information and directed to desired location
- Filing and daily operational office activities (Fax, print, and mail requests)
- Kept physical files and digitized records organized for easy updating and retrieval
- Opened and properly distributed incoming mail to promote quicker response to client inquiries
- Answered and quickly redirected up to 10 calls per hour.
Education
Bachelor's degree - Business Administration
Southern Illinois University-Carbondale
05.2024
Associate of Arts -
Southwestern Illinois College
Belleville, IL07.2021
Skills
- Coaching and Mentoring
- Marketing Strategies
- Staff hiring
- Performance Evaluation and Monitoring
- Team Leadership
- Budget Development
- Payroll Administration and Timekeeping
- Supplier Monitoring
- Staff Management
- Sales and Marketing
Timeline
Billing Coordinator
HealthPRO Heritage
08.2022 - Current
Collections Supervisor Specialist
HCA Healthcare- Parallon
01.2021 - 08.2022
Business Manager
Columbia Golf Club
01.2017 - 01.2021
Office Assistant
Counseling Office
01.2015 - 01.2017
Bachelor's degree - Business Administration
Southern Illinois University-Carbondale
Associate of Arts -
Southwestern Illinois College
Similar Profiles
Martha PalermoMartha Palermo
Physical Therapist Assistant at HealthPRO HeritagePhysical Therapist Assistant at HealthPRO Heritage
Miriam ToroMiriam Toro
CERTIFIED OCCUPATIONAL THERAPIST ASSISTANT (COTA) at Healthpro Heritage, LLCCERTIFIED OCCUPATIONAL THERAPIST ASSISTANT (COTA) at Healthpro Heritage, LLC
Emily CiullaEmily Ciulla
Director of Rehabilitation at HealthPRO HeritageDirector of Rehabilitation at HealthPRO Heritage
Steven K. LarsonSteven K. Larson
Speech-Language Pathologist at HealthPro-HeritageSpeech-Language Pathologist at HealthPro-Heritage
Kyle CooleyKyle Cooley
Lifeguard at Scott Air Force BaseLifeguard at Scott Air Force Base