Kourtney Benefield
Liberty,TX
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in database management functions for patient information and insurance verification processes. Excels at identifying client needs and concerns to improve engagement strategies and overall service. Organized and dependable individual successful at managing multiple priorities with a positive attitude. Dedicated representative well-versed in communication, team building, evaluating and implementing improvements. Trusted by co-workers to assist in task and understanding in order to achieve goals. Implementing improvements while training, leading, and striving for improvements in productivity and accuracy.
Overview
4
4
years of professional experience
Work History
Patient Access Representative
Baylor St Lukes Medical Center
10.2023 - Current
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
- Demonstrated excellent problem-solving skills by identifying potential bottlenecks within the registration process and implementing effective solutions to address them.
- Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.
- Trained new staff on hospital processes and procedures.
- Greeted and assisted patients with check-in procedures.
- Verified patient insurance eligibility and entered patient information into system.
- Followed document protocols to safeguard confidentiality of patient records.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
Manager
TANLINERS
08.2020 - Current
- Collaborated with staff to develop and carry out processes, resulting in improved performance
- Accomplished financial objectives by forecasting requirements and initiating corrective actions
- Reduced workplace safety or health hazards by enforcing work practices and procedures
- Established strategic goals by gathering pertinent business and operations information
- Analyzed and resolved quality and customer service issues, recommending system improvements
- Coached and motivated team, driving sales and delivering exceptional customer service
- Monitored schedule of project deliverables and analyses for on-time delivery and accurate results
- Evaluated systems and procedures, identifying and implementing improvements
- Communicated plans and actions to meet departmental goals
- Developed personal growth opportunities, empowering employees to produce results and meet goals.
Hospitality Aide
LIBERTY HEALTH CARE CENTER
05.2022 - 07.2022
- Provided information, such as directions, visiting hours and patient status information to visitors and callers
- Gathered information from nurses and physicians about patient condition and treatment plans
- Turned bedridden patients to avoid bedsores
- Educated patients and families regarding examination, treatments and surgical procedures
- Communicated with patients to ascertain feelings and needed for assistance and social and emotional support
- Adjusted oxygen levels to verify patient comfort
- Communicated with patients to determine need for assistance or social and emotional support
- Exercised comatose, paralyzed and immobile patients
- Reviewed patient dietary restrictions and food allergies to verify appropriate diet
- Collected data regarding patients' diseases, conditions and treatment plans
- Utilized wheelchairs and moveable beds to transport patients to treatment units and operating rooms
- Established special connections with patients through empathy and relationship-building techniques.
Education
High School Diploma -
San Jacinto College
Channelview, TXSkills
- Customer Service
- Insurance Verification
- HIPAA Compliance
- Patient Registration
- Patient check-in
- Multitasking and Organization
- Registration and Admissions
- Phone and Email Etiquette
- Medical Terminology
- Strong empathy
- Problem-Solving
- Team Collaboration
- Money Handling
- Quality Assurance
- Relationship Building
- Flexible Schedule
- Patient Education
- Information Collection
- Registration management
- Team Leadership
- Training Coordination
- Attention to Detail
- Caring and Empathetic
- Medical insurance
- Calm and Effective Under Pressure
- Insurance Authorizations
- Patient documentation
- Punctual and Hardworking
Personal Information
Title: Patient Access Representative I
Timeline
Patient Access Representative
Baylor St Lukes Medical Center
10.2023 - Current
Hospitality Aide
LIBERTY HEALTH CARE CENTER
05.2022 - 07.2022
Manager
TANLINERS
08.2020 - Current
High School Diploma -
San Jacinto College
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