Tanesha S Blake
Atlanta,GA
Summary
Results-oriented business leader with more than 6 years of experience in day-to-day business operations management. Enthusiastic General Manager with experience planning, leading and improving activities to support successful business operations. Strategic in developing policies, managing staff and servant leadership. Focused on motivating staff and working with diverse personality types to drive improvements.
Overview
10
10
years of professional experience
Work History
General Manager
Taste Unlimited
Norfolk, VA
01.2013 - 07.2020
- Oversaw 60% decrease in customer complaints
- Created and implemented action plans to address cost control issues
- Maximized efficiency by coaching and mentoring 45 personnel on Company principles, industry practices, company procedures and Micros system
- Oversaw requirements, gaps analysis, training and development and implementation of new programs
- Supported community outreach campaigns by collaborating with local organizations and community groups
- Directed HR operations, including strategic workforce planning, goal cascading, performance management, staffing and benefits administration
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports
- Implemented innovative programs to increase employee loyalty and reduce turnover
- Built loyal account base and long-term business relationships with VIT and CSGA accounts
- Held quarterly budget meetings
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability
- Engaged prospects and customers through various events, including tradeshows, seminars and workshops.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Evaluated upcoming program plans to forecast expected resource needs.
Cashier
Nature's Table
National Harbor, MD
06.2012 - 12.2013
- Ensured monetary exchanges Kept restaurant running smoothly Processed customer bills through cash and credit transactions
- Assisted in maintaining preparation and service areas in sanitary condition
- Checked temperatures of freezers, refrigerators, and heating equipment to ensure proper functioning
- Provided an elevated customer experience to generate a loyal clientèle.
- Cleaned counters, machines, utensils and seating areas daily
- Constantly expanded personal knowledge of coffee styles and varieties
- Maintained regular and consistent attendance and punctuality
Sales Associate
LOFT
Norfolk, VA
02.2013 - 06.2013
- Operated a cash register for cash, check and credit card transactions with 100% accuracy.
- Stocked and replenished merchandise according to store merchandising layouts.
- Priced merchandise, stocked shelves and took inventory of supplies.
- Cleaned and organized the store, including the checkout desk and displays.
- Determined customer needs by asking relevant questions and listening actively to the responses.
- Answered customer telephone calls promptly and in an appropriate manner.
Sales Associate
Justice
Hanover, MD
12.2010 - 02.2011
- Organized store merchandise racks by size, style and color.
- Answered customer questions regarding store merchandise, department information and pricing.
- Assembled promotional displays, including quarter and full-size point of purchase displays.
- Conferred with store managers to obtain information about customer needs and preferences.
Team Member
Six Flags America
Largo, MD
02.2010 - 10.2010
- Provided a friendly, clean, and safe services to park guest.
- Small group lead as a ride operator.
- Ensured guest compliance to park policies.
- Conducted park safety procedure checks as a ride attendant.
Education
Bachelor of Science - Women Studies
Old Dominion University
Norfolk,VASkills
- Sales and marketing
- Quality-focused
- People-oriented
- Time and labor control
- Confidential document control
- Adaptable learner
- Leadership abilities
- Company leadership
- Staff training and development
- Exceptional communicator
- New Hire orientation
- Change Management
Interests
- Community Engagement
- Writing
- Traveling
Volunteering
The Chosen Ministry 2012-2016
Weekly Assisted and supported people with disabilities, age ranging 14-45
Freemason Street Baptist Church 2012-2014
Served a Community meal to those in need
Lydia roper Home for women 2013
Assisted with games and music for elderly women
Affiliations
Global Student Friendship
Student President
International Organization at Old Dominion University
Monarch2Monarch
Student Mentor
Baptist Collegiate Ministry
Outreach coordinator
Teaching Coordinator
Timeline
Sales Associate
LOFT
02.2013 - 06.2013
General Manager
Taste Unlimited
01.2013 - 07.2020
Cashier
Nature's Table
06.2012 - 12.2013
Sales Associate
Justice
12.2010 - 02.2011
Team Member
Six Flags America
02.2010 - 10.2010
Bachelor of Science - Women Studies
Old Dominion University
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