Kourtney Brown

• Improved customer satisfaction by promptly addressing inquiries and resolving issues.
• Demonstrated empathy and active listening skills when dealing with frustrated customers, diffusing tense situations effectively.
• Enhanced client retention through exceptional service delivery and proactive communication.
• My responsibilities as a Checkout advocate was to greet customers and bag items correctly. Also as a checkout advocate I worked Self-checkout making sure my area was organzied while accodmating customers needs on questions regarding Target's deals of the week, and how to properly use thier Target app. I was also helpful with applying customers for RedCard's, which is Target's way for you to save 5% everytime you shop. I also worked Guest service where I processed returns and helped customers make payments on thier accounts.As a service advocate I worked Drive-up, which is delivering groceries to customers. This was a fast paced environment where I took pride in getting the customer their items in a timely manner, while processing any returns they may have as well through the Target app.

Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

Handled customer complaints, resolved issues, and adjusted policies to meet changing needs. Monitored workflow to improve employee time management and increase productivity. Evaluated employee performance and coached and trained to improve weak areas.

My responsibilities as a cashier at Dollar Tree were to scan items totaling customers' purchases, resolve customer issues, and answer questions, bag purchases, and process return transactions. I also cleaned and stocked my area making sure it was neat while following the rules and regulations of the store.

My duties were to cash out orders while taking orders of customers. I would also bag food and hand it out to the customers. When my shift would end, I'd stock my area and clean where I worked.

As a server, I served food, drinks, and sweets to multiple people at different events. The events were funeral re-passes, business gatherings, weddings, graduation dinners, and any special events.