Kourtney Browning
Charleston,SC
Summary
Reliable and punctual Animal Care team member with proven skills cleaning animal areas, coordinating inventory and managing animal needs with care and compassion. Highly organized and hardworking with good communication and multitasking abilities.
Overview
15
15
years of professional experience
Work History
Dog Daycare Attendant /Front Desk Receptionist
My Three Dogs Daycare & Spa
08.2023 - Current
- Reduced the risk of accidents by closely supervising play areas and promptly addressing any signs of aggression or distress in dogs.
- Gave animals proper attention to promote secure environment in owner's absence.
- Improved dog socialization by closely monitoring playtime and encouraging positive interactions among dogs.
- Supported overall facility cleanliness by regularly sanitizing dog spaces and equipment to maintain a healthy environment.
- Ensured timely feeding schedules were maintained for all dogs within the facility according to owner-provided instructions.
- Facilitated the integration of new dogs into daycare groups by carefully assessing compatibility with existing members and adjusting group dynamics as needed.
- Conducted thorough intake assessments for new clients, gathering important information on pet temperament, medical history, and preferences.
- Communicated professionally with pet owners via phone, email, and text.
- Assisted in the recruitment and training of new team members by sharing best practices and mentoring them throughout their onboarding process.
- Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Confirmed appointments, communicated with clients, and updated client records.
Family Nanny
Dr. Meron Selassie
09.2017 - 05.2023
- Nurtured strong relationships with both parents and children based on trust, respect, empathy, and open communication lines.
- Played games, worked on puzzles, and read books to young children.
- Managed challenging behaviors calmly and effectively using positive reinforcement techniques to encourage selfregulation.
- Supported families in maintaining household order by performing light housekeeping duties, meal preparation, and laundry tasks.
- Drove children to dance, school, appointments.
- Safeguarded children''s well-being by closely monitoring their activities and providing appropriate supervision at all times.
- Enhanced children's daily routines by establishing and maintaining consistent schedule for meals, homework, and bedtime.
- Established open communication with parents for seamless coordination in children''s daily routines and schedules.
- Taught children everyday skills and language.
- Built positive and nurturing environments to support child social and emotional growth.
- Promoted healthy habits through nutritious meal planning and engaging in regular outdoor activities with the children.
Preschool Teacher
Smart Cookies Daycare
09.2016 - 09.2017
- Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
- Developed weekly lesson plans and activities to engage children and promote learning.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Designed creative lesson plans that incorporated hands-on activities and interactive learning experiences to foster curiosity and engagement in young learners.
- Established positive communication with parents in daily conversation and formal conferences.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Allowed for ample outdoor discovery time in schedule each day.
- Supported emotional development by teaching and modeling empathy and kindness in daily interactions.
- Utilized positive reinforcement to manage classroom behavior, creating supportive learning environment.
- Implemented age-appropriate curricula to meet needs of young learners.
- Incorporated music, art and literature into curriculum.
- Monitored classroom to verify safe and secure environment.
Preschool Teacher /Lead Infant Room Teacher
Saint James Episcopal Day School
03.2013 - 09.2016
- Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
- Developed weekly lesson plans and activities to engage children and promote learning.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Ensured a safe and nurturing environment for all students, adhering to health and safety guidelines in the classroom.
- Designed creative lesson plans that incorporated hands-on activities and interactive learning experiences to foster curiosity and engagement in young learners.
- Applied play-based strategies to provide diverse approaches to learning.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Assisted in the assessment of each student''s abilities, tailoring instruction to meet individual needs and learning styles.
- Maintained accurate records of each child''s progress throughout the year using various documentation methods such as portfolios or tracking sheets.
- Maintained detailed records of students' progress and behavior, providing valuable feedback to parents and staff.
- Implemented differentiated instruction techniques to accommodate diverse learning needs within the classroom setting without sacrificing overall quality of education provided to all students.
- Enhanced student reading skills by implementing engaging literacy activities and utilizing age-appropriate books.
- Assisted in fostering early language acquisition skills through singing songs, reading stories, and conversing with infants regularly.
- Supported cognitive development through engaging in regular sensory play activities with infants.
- Provided responsive care by consistently attending to infants'' cues for hunger, distress or discomfort.
- Ensured timely diaper changes and feedings, maintaining optimal hygiene levels for each infant in care.
- Developed strong relationships with families through open communication channels including meetings and written correspondence about their child''s growth.
- Maintained clean and organized play spaces for infants, reducing risks of accidents or injuries during playtime.
- Promoted a safe and nurturing environment for infants, ensuring their physical, emotional, and social needs were met.
- Managed naptime transitions smoothly, establishing a calm atmosphere conducive to restful sleep for infants.
- Enhanced infant development by implementing age-appropriate activities and exercises.
- Implemented fine motor skill development activities such as finger painting and grasping toys, promoting advancement in hand-eye coordination.
- Assisted in creating a welcoming environment for infants through visually appealing and stimulating décor that encouraged curiosity and exploration.
- Increased parent satisfaction by providing detailed daily reports regarding infant milestones, activities, and dietary intake.
- Improved caregiver efficiency by streamlining processes around meal preparation and toy sanitization ensuring minimal downtime without compromising quality.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
- Administered basic first-aid and medication in emergency situations.
- Logged information regarding naps, feedings, and any medications administered.
- Implemented daily routines and activities to stimulate and engage children.
- Assisted in potty training and toilet hygiene.
- Provided support and guidance to children in conflict resolution.
- Instructed children in crafts and other activities to promote gross and fine motor skills.
Team Leader
Cici's Pizza
10.2011 - 03.2013
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Built and maintained strong client relationships, leading to repeat business and referrals.
- Collected, arranged, and input information into database system.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer concerns promptly.
- Maintained a high level of professionalism in all interactions with guests, setting an example for the rest of the team.
- Implemented strategies to upsell amenities, resulting in increased revenue.
- Ensured accurate billing transactions by reviewing nightly audit reports and addressing any discrepancies in a timely manner.
- Developed and maintained positive relationships with guests for satisfaction.
- Kept accounts in balance and ran daily reports to verify totals.
Customer Service Cashier
Bi-Lo Grocery Store
01.2010 - 09.2011
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Counted money in drawers at beginning and end of each shift.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Utilized POS system to handle customer cash and credit card transactions.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Demonstrated versatility by cross-training in various departments throughout the store when required.
- Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
- Implemented customer feedback system, leading to actionable insights for store improvement.
- Collaborated with team members to streamline checkout processes, reducing average customer wait time.
- Handled cash with high accuracy and took care to check bills for fraud.
- Worked with floor team and managers to meet wide range of customer needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Maintained a high level of professionalism in all interactions with guests, setting an example for the rest of the team.
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer concerns promptly.
Education
High School Diploma -
West Ashley High School
Charleston, SC06-2011
Skills
- Behavior assessment
- Group dynamics management
- Sanitation procedures
- Feeding schedules
- Client communication
- Customer service
- Employee training
- Record keeping
- Pet socialization
- Time management
- Playtime supervision
- Patience and empathy
- Dependable and responsible
- Cleanliness and sanitation
Timeline
Dog Daycare Attendant /Front Desk Receptionist
My Three Dogs Daycare & Spa
08.2023 - Current
Family Nanny
Dr. Meron Selassie
09.2017 - 05.2023
Preschool Teacher
Smart Cookies Daycare
09.2016 - 09.2017
Preschool Teacher /Lead Infant Room Teacher
Saint James Episcopal Day School
03.2013 - 09.2016
Team Leader
Cici's Pizza
10.2011 - 03.2013
Customer Service Cashier
Bi-Lo Grocery Store
01.2010 - 09.2011
High School Diploma -
West Ashley High School
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