Kourtney Carroll
Sebastian,FL
Summary
Dependable server, providing timely, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server
Orchid Island Golf & Beach Club
11.2019 - Current
- Served food and beverages promptly with focused attention to member needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular members.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
CNA
Sebastian Rive Medical Center
05.2018 - 11.2019
- Designed end-of-shift report sheet for progressive care unit that helped make shift change easier and more swift.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked and charted patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Upheld infection control and prevention policies across different patient-facing areas.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Transported patients between rooms and appointments or testing locations.
Education
Associate of Arts -
Indian River State College
Ft. Pierce, FL04.2021
Applied Technology Diploma - Emergency Medical Technician
Indian River State College
Ft. Pierce, FL05.2020
High School Diploma -
Sebastian River High School
Sebastian, FL05.2018
Skills
- Dining Area Maintenance
- Ordering Procedures
- Special Requests and Substitutions
- Glassware Polishing
- Service Prioritization
- Food Sales and Promotion
- Stocking and Replenishing
- Food Safety Oversight
- Dining Room Cleaning and Upkeep
- Warm and Friendly
- Anticipating Guest Needs
Certification
- Certified in AED and BLS for adult, child, and infants
- Certified in SafeStaff: DBPR's contracted provider for
Florida Food Handler
Timeline
Server
Orchid Island Golf & Beach Club
11.2019 - Current
CNA
Sebastian Rive Medical Center
05.2018 - 11.2019
Associate of Arts -
Indian River State College
Applied Technology Diploma - Emergency Medical Technician
Indian River State College
High School Diploma -
Sebastian River High School
- Certified in AED and BLS for adult, child, and infants
- Certified in SafeStaff: DBPR's contracted provider for
Florida Food Handler
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