Kourtney Carroll
Sebastian,FL
Summary
I am a driven and adaptable individual seeking a new opportunity to make a difference in other’s lives. I am dependable, punctual, and highly professional in diverse scenarios. I strive to be the best in leadership, problem-solving, and communication. I care deeply about helping others improve their knowledge of how to live a happier life.
I am passionate about growth and believe that everyone should be a life-long learner.
Overview
7
7
years of professional experience
1
1
Certification
3
3
years of post-secondary education
Work History
Server Captian/ Bartender
Orchid Island Golf & Beach Club
11.2019 - Current
- Efficiently delivered culinary offerings and libations while diligently catering to member and guest needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with members and guests.
- Anticipation of member needs.
- Safety standards enforcement of food and equipment through managing stock rotation and supply maintenance
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Coordinating correspondence of special requests, substitutions, and allergy concerns from members with appropriate staff
- Provided personalized member dining services through comprehensive menu knowledge and preference tracking
- Maintained knowledge of sourcing, ingredients, and cooking methods of all culinary offerings
- Executed opening, closing, and shift transition responsibilities to ensure seamless restaurant operations and readiness to meet member expectations.
- Efficiently addressed and rectified member grievances with professionalism.
CNA
Sebastian Rive Medical Center
05.2018 - 11.2019
- Designed end-of-shift report sheet for progressive care unit that helped make shift change easier and more proficient.
- Protected patient information by keeping up-to-date on OSHA protocols.
- Kept diligent and detailed records of patient progression.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked and charted patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Completed activities of daily living for patients unable to self-care, and assisted those with
limited mobility in completing tasks. - Upheld infection control and prevention policies across different patient-facing areas.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Transported patients between rooms and appointments or testing locations.
Education
Bachelor of Science - Human Services With A Concentration in Youth And Family Studies
Indian River State College
Ft. Pierce, FL 08.2021 - 12.2023
Applied Technology Diploma - Emergency Medical Technician
Indian River State College
Ft. Pierce, FL 08.2020 - 04.2021
Associate of Arts -
Indian River State College
Ft. Pierce, FL04.2021
High School Diploma -
Sebastian River High School
Sebastian, FL05.2018
Skills
- Approachable professionalism with an inviting demeanor
- Communication & Interpersonal Skills
- Critical Thinking
- Adaptable
- Microsoft Word
- Microsoft Excel
- Conflict Management
- Dining Area Maintenance
- Ordering Procedure
- Special Requests and Substitutions
- Service Prioritization
- Food Sales and Promotion
- Food Safety Oversight
- Anticipating Guest Needs
Certification
- 12/2024 - 12/2026 Certified in AED and BLS for adult, child, and infants
- 10/2024 - 10/2027 Certified in SafeStaff: DBPR's contracted provider for Florida Food Handler
Accomplishments
2024 Employee of the Quarter at Orchid Island Golf and Beach Club
Timeline
Bachelor of Science - Human Services With A Concentration in Youth And Family Studies
Indian River State College
08.2021 - 12.2023
Applied Technology Diploma - Emergency Medical Technician
Indian River State College
08.2020 - 04.2021
Server Captian/ Bartender
Orchid Island Golf & Beach Club
11.2019 - Current
CNA
Sebastian Rive Medical Center
05.2018 - 11.2019
Associate of Arts -
Indian River State College
High School Diploma -
Sebastian River High School
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