Iicess Montgomery
Houston,TX
Summary
Healthcare service professional with proven track record in patient communication and problem resolution. Adept at managing patient inquiries, coordinating with medical teams, and ensuring smooth service delivery. Strong focus on teamwork and adaptability, consistently achieving results even in high-pressure environments. Known for empathy, active listening, and effective conflict resolution skills.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Inventory Associate
WIS International
05.2021 - Current
- Completing inventory requests for stores such as CVS, Dollar General, Family Dollar, etc.
- Unloading, verifying, and documenting incoming shipments to ensure accuracy and completeness.
- Placing inventory in designated areas, maintaining a neat and organized storage space, and ensuring easy access to products.
- Regularly performing physical inventory counts, reconciling inventory records with physical stock, and identifying discrepancies.
- Maintaining accurate records of inventory levels, stock movements, and other relevant data using inventory management systems.
- Identifying and resolving inventory-related issues, such as discrepancies, shortages, or damage, and reporting them to management.
- Helping customers locate items, answering product inquiries, and providing assistance with purchases.
- Contributing to loss prevention efforts by monitoring inventory and reporting any suspicious activity.
Caregiver/Personal Assistant
Wright Home Health
10.2011 - 09.2021
- Performed nursing tasks, such as monitoring vital signs, and medication; under the direction of registered nurses and physiotherapists.
- Administered bedside medication, personal care, and personal hygiene assistance.
- Answered Phones for Auth Appointment Scheduling, answering questions, taking messages and forwarding calls as applicable.
- Communicated with facilities for obtaining Face sheets, Medical Necessity or other clinical information required/missing for non-emergent runs.
- Communicated with patients/facilities/Case Managers etc - regarding the required documentation prior to scheduling transports/appointments.
- Calculating and completing LOA forms for facilities for applicable pre-scheduled runs where the patient is uninsured or insurance does not cover the service.
- Answering/addressing emails sent by Dispatch for questions or requests and ensuring appropriate communication with Dispatch and other applicable departments was completed.
- Uploaded/worked applicable non-emergent runs from the prior and current day.
- Verify patient insurance to ensure coverage of requested for appointments/prescheduled services.
- Noted accounts clearly and effectively regarding attached sub docs.
- Updated demographics such as name, DOB and appropriate insurances as necessary in the system.
- Submitted authorization as required and ensuring all applicable codes, information required and applicable sub docs were submitted to the appropriate payer.
Hospitality Aide
Tomball Nursing Center
07.2007 - 03.2011
- Performed nursing tasks, such as monitoring vital signs, and medication; under the direction of registered nurses and physiotherapists.
- Administered bedside medication, personal care, and personal hygiene assistance.
- Answered Phones for Auth Appointment Scheduling, answering questions, taking messages and forwarding calls as applicable.
- Communicated with facilities for obtaining Face sheets, Medical Necessity or other clinical information required/missing for non-emergent runs.
- Communicated with patients/facilities/Case Managers etc - regarding the required documentation prior to scheduling transports/appointments.
- Calculating and completing LOA forms for facilities for applicable pre-scheduled runs where the patient is uninsured or insurance does not cover the service.
- Answering/addressing emails sent by Dispatch for questions or requests and ensuring appropriate communication with Dispatch and other applicable departments was completed.
- Uploaded/worked applicable non-emergent runs from the prior and current day.
- Verify patient insurance to ensure coverage of requested for appointments/prescheduled services.
- Noted accounts clearly and effectively regarding attached sub docs.
- Updated demographics such as name, DOB and appropriate insurances as necessary in the system.
- Submitted authorization as required and ensuring all applicable codes, information required and applicable sub docs were submitted to the appropriate payer.
Education
High School Diploma -
Spring High School
Spring, TX05.2007
Skills
- Clean
- Janitorial
- Caregiving
- Personal Assistant Experience
- Senior Care
- Residential Cleaning
- Vital Signs
- Nursing
- Home Care
- Meal Preparation
- Patient Care
- Alzheimer's Care
- Laundry
- Typing
- Inventory control
- Warehouse experience
- Microsoft Excel
- Microsoft Word
- Customer service
Certification
Driver's License, 02/01/22, 02/28/30
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Inventory Associate
WIS International
05.2021 - Current
Caregiver/Personal Assistant
Wright Home Health
10.2011 - 09.2021
Hospitality Aide
Tomball Nursing Center
07.2007 - 03.2011
High School Diploma -
Spring High School
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