Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kourtney Cooley

Clayton,NC

Summary

Customer service professional with extensive experience at Alaska Airlines, specializing in conflict resolution and client-focused solutions. Demonstrated success in enhancing operational efficiency and boosting customer satisfaction through strong communication and leadership skills. Proficient in database management and adept at delivering exceptional service in high-pressure environments. CPR certified with a commitment to excellence in patient care.

Overview

9
9
years of professional experience

Work History

<ul> <li>Assisted guests with travel needs in fast-paced environment, including inquiries, ticketing, and check-ins.</li> <li>Coordinated with ground staff to facilitate smooth boarding processes.</li> <li>Maintained up-to-date knowledge of airline policies and procedures.</li> <li>Trained new team members on customer service protocols and tools.</li> <li>Sold tickets while ensuring optimal cabin accommodations for passengers.</li> <li>Executed computer, iPad, and paperwork tasks efficiently.</li> <li>Evaluated and prepared flights by arranging seat assignments, coordinating special meals, and managing upgrades.</li> <li>Performed boarding and gate duties, including ticket checks, passenger assistance, and cabin security confirmation.</li> <li>Processed and secured passenger luggage to ensure safe handling.</li> </ul>

Alaska Airline/ Breeze Airline
Morrisville, NC
09.2024 - Current
  • Assisted guests with travel needs in fast-paced environment, including inquiries, ticketing, and check-ins.
  • Coordinated with ground staff to facilitate smooth boarding processes.
  • Maintained up-to-date knowledge of airline policies and procedures.
  • Trained new team members on customer service protocols and tools.
  • Sold tickets while ensuring optimal cabin accommodations for passengers.
  • Executed computer, iPad, and paperwork tasks efficiently.
  • Evaluated and prepared flights by arranging seat assignments, coordinating special meals, and managing upgrades.
  • Performed boarding and gate duties, including ticket checks, passenger assistance, and cabin security confirmation.
  • Processed and secured passenger luggage to ensure safe handling.

<ul> <li>Ensured patient confidentiality through stringent data protection measures.</li> <li>Maintained accurate patient charts and records for efficient access.</li> <li>Coordinated scheduling of appointments, optimizing departmental workflows.</li> <li>Processed insurance verification and claims to expedite patient services.</li> <li>Answered phone inquiries promptly, providing relevant information to callers.</li> <li>Entered patient data into computer systems for streamlined record-keeping.</li> <li>Organized and filed medical records to enhance retrieval efficiency.</li> <li>Performed various clerical duties as assigned to support operational needs.</li> </ul>

Duke University Hospital HealthCare
12.2023 - 07.2025
  • Ensured patient confidentiality through stringent data protection measures.
  • Maintained accurate patient charts and records for efficient access.
  • Coordinated scheduling of appointments, optimizing departmental workflows.
  • Processed insurance verification and claims to expedite patient services.
  • Answered phone inquiries promptly, providing relevant information to callers.
  • Entered patient data into computer systems for streamlined record-keeping.
  • Organized and filed medical records to enhance retrieval efficiency.
  • Performed various clerical duties as assigned to support operational needs.

<ul> <li>Administered hemodialysis treatments to patients with renal failure, ensuring optimal care.</li> <li>Initiated and terminated dialysis processes while closely monitoring patient status.</li> <li>Performed patient care duties as directed by RN, reporting abnormalities promptly.</li> <li>Maintained a safe environment by adhering to clinical procedures and policies.</li> <li>Recorded vital signs including blood pressure, pulse rate, weight, temperature, and respiration rate.</li> <li>Inspected and disinfected work areas to uphold safety standards for patients.</li> <li>Provided comfort-focused support to patients throughout treatment procedures.</li> </ul>

Fresenius Medical Care
09.2016 - 04.2024
  • Administered hemodialysis treatments to patients with renal failure, ensuring optimal care.
  • Initiated and terminated dialysis processes while closely monitoring patient status.
  • Performed patient care duties as directed by RN, reporting abnormalities promptly.
  • Maintained a safe environment by adhering to clinical procedures and policies.
  • Recorded vital signs including blood pressure, pulse rate, weight, temperature, and respiration rate.
  • Inspected and disinfected work areas to uphold safety standards for patients.
  • Provided comfort-focused support to patients throughout treatment procedures.

Education

High School Diploma -

Knightdale, NC
Knightdale, NC
06-2008

Skills

  • Organizational skills
  • Problem solving
  • Business development
  • Expense management
  • Database management
  • Document proofreading
  • Organizational strategies
  • Attention to detail
  • CPR certified
  • Organizational skills
  • Problem solving
  • Business development
  • Expense management
  • Database management
  • Document proofreading
  • Organizational strategies
  • Attention to detail
  • CPR certified

Timeline

<ul> <li>Assisted guests with travel needs in fast-paced environment, including inquiries, ticketing, and check-ins.</li> <li>Coordinated with ground staff to facilitate smooth boarding processes.</li> <li>Maintained up-to-date knowledge of airline policies and procedures.</li> <li>Trained new team members on customer service protocols and tools.</li> <li>Sold tickets while ensuring optimal cabin accommodations for passengers.</li> <li>Executed computer, iPad, and paperwork tasks efficiently.</li> <li>Evaluated and prepared flights by arranging seat assignments, coordinating special meals, and managing upgrades.</li> <li>Performed boarding and gate duties, including ticket checks, passenger assistance, and cabin security confirmation.</li> <li>Processed and secured passenger luggage to ensure safe handling.</li> </ul>

Alaska Airline/ Breeze Airline
09.2024 - Current

<ul> <li>Ensured patient confidentiality through stringent data protection measures.</li> <li>Maintained accurate patient charts and records for efficient access.</li> <li>Coordinated scheduling of appointments, optimizing departmental workflows.</li> <li>Processed insurance verification and claims to expedite patient services.</li> <li>Answered phone inquiries promptly, providing relevant information to callers.</li> <li>Entered patient data into computer systems for streamlined record-keeping.</li> <li>Organized and filed medical records to enhance retrieval efficiency.</li> <li>Performed various clerical duties as assigned to support operational needs.</li> </ul>

Duke University Hospital HealthCare
12.2023 - 07.2025

<ul> <li>Administered hemodialysis treatments to patients with renal failure, ensuring optimal care.</li> <li>Initiated and terminated dialysis processes while closely monitoring patient status.</li> <li>Performed patient care duties as directed by RN, reporting abnormalities promptly.</li> <li>Maintained a safe environment by adhering to clinical procedures and policies.</li> <li>Recorded vital signs including blood pressure, pulse rate, weight, temperature, and respiration rate.</li> <li>Inspected and disinfected work areas to uphold safety standards for patients.</li> <li>Provided comfort-focused support to patients throughout treatment procedures.</li> </ul>

Fresenius Medical Care
09.2016 - 04.2024

High School Diploma -

Knightdale, NC

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