Kourtney Cooley
Clayton,NC
Summary
Customer service professional with extensive experience at Alaska Airlines, specializing in conflict resolution and client-focused solutions. Demonstrated success in enhancing operational efficiency and boosting customer satisfaction through strong communication and leadership skills. Proficient in database management and adept at delivering exceptional service in high-pressure environments. CPR certified with a commitment to excellence in patient care.
Overview
9
9
years of professional experience
Work History
<ul> <li>Assisted guests with travel needs in fast-paced environment, including inquiries, ticketing, and check-ins.</li> <li>Coordinated with ground staff to facilitate smooth boarding processes.</li> <li>Maintained up-to-date knowledge of airline policies and procedures.</li> <li>Trained new team members on customer service protocols and tools.</li> <li>Sold tickets while ensuring optimal cabin accommodations for passengers.</li> <li>Executed computer, iPad, and paperwork tasks efficiently.</li> <li>Evaluated and prepared flights by arranging seat assignments, coordinating special meals, and managing upgrades.</li> <li>Performed boarding and gate duties, including ticket checks, passenger assistance, and cabin security confirmation.</li> <li>Processed and secured passenger luggage to ensure safe handling.</li> </ul>
Alaska Airline/ Breeze Airline
Morrisville, NC
09.2024 - Current
- Assisted guests with travel needs in fast-paced environment, including inquiries, ticketing, and check-ins.
- Coordinated with ground staff to facilitate smooth boarding processes.
- Maintained up-to-date knowledge of airline policies and procedures.
- Trained new team members on customer service protocols and tools.
- Sold tickets while ensuring optimal cabin accommodations for passengers.
- Executed computer, iPad, and paperwork tasks efficiently.
- Evaluated and prepared flights by arranging seat assignments, coordinating special meals, and managing upgrades.
- Performed boarding and gate duties, including ticket checks, passenger assistance, and cabin security confirmation.
- Processed and secured passenger luggage to ensure safe handling.
<ul> <li>Ensured patient confidentiality through stringent data protection measures.</li> <li>Maintained accurate patient charts and records for efficient access.</li> <li>Coordinated scheduling of appointments, optimizing departmental workflows.</li> <li>Processed insurance verification and claims to expedite patient services.</li> <li>Answered phone inquiries promptly, providing relevant information to callers.</li> <li>Entered patient data into computer systems for streamlined record-keeping.</li> <li>Organized and filed medical records to enhance retrieval efficiency.</li> <li>Performed various clerical duties as assigned to support operational needs.</li> </ul>
Duke University Hospital HealthCare
12.2023 - 07.2025
- Ensured patient confidentiality through stringent data protection measures.
- Maintained accurate patient charts and records for efficient access.
- Coordinated scheduling of appointments, optimizing departmental workflows.
- Processed insurance verification and claims to expedite patient services.
- Answered phone inquiries promptly, providing relevant information to callers.
- Entered patient data into computer systems for streamlined record-keeping.
- Organized and filed medical records to enhance retrieval efficiency.
- Performed various clerical duties as assigned to support operational needs.
<ul> <li>Administered hemodialysis treatments to patients with renal failure, ensuring optimal care.</li> <li>Initiated and terminated dialysis processes while closely monitoring patient status.</li> <li>Performed patient care duties as directed by RN, reporting abnormalities promptly.</li> <li>Maintained a safe environment by adhering to clinical procedures and policies.</li> <li>Recorded vital signs including blood pressure, pulse rate, weight, temperature, and respiration rate.</li> <li>Inspected and disinfected work areas to uphold safety standards for patients.</li> <li>Provided comfort-focused support to patients throughout treatment procedures.</li> </ul>
Fresenius Medical Care
09.2016 - 04.2024
- Administered hemodialysis treatments to patients with renal failure, ensuring optimal care.
- Initiated and terminated dialysis processes while closely monitoring patient status.
- Performed patient care duties as directed by RN, reporting abnormalities promptly.
- Maintained a safe environment by adhering to clinical procedures and policies.
- Recorded vital signs including blood pressure, pulse rate, weight, temperature, and respiration rate.
- Inspected and disinfected work areas to uphold safety standards for patients.
- Provided comfort-focused support to patients throughout treatment procedures.
Education
High School Diploma -
Knightdale, NC
Knightdale, NC06-2008
Skills
- Organizational skills
- Problem solving
- Business development
- Expense management
- Database management
- Document proofreading
- Organizational strategies
- Attention to detail
- CPR certified
- Organizational skills
- Problem solving
- Business development
- Expense management
- Database management
- Document proofreading
- Organizational strategies
- Attention to detail
- CPR certified
Timeline
<ul> <li>Assisted guests with travel needs in fast-paced environment, including inquiries, ticketing, and check-ins.</li> <li>Coordinated with ground staff to facilitate smooth boarding processes.</li> <li>Maintained up-to-date knowledge of airline policies and procedures.</li> <li>Trained new team members on customer service protocols and tools.</li> <li>Sold tickets while ensuring optimal cabin accommodations for passengers.</li> <li>Executed computer, iPad, and paperwork tasks efficiently.</li> <li>Evaluated and prepared flights by arranging seat assignments, coordinating special meals, and managing upgrades.</li> <li>Performed boarding and gate duties, including ticket checks, passenger assistance, and cabin security confirmation.</li> <li>Processed and secured passenger luggage to ensure safe handling.</li> </ul>
Alaska Airline/ Breeze Airline
09.2024 - Current
<ul> <li>Ensured patient confidentiality through stringent data protection measures.</li> <li>Maintained accurate patient charts and records for efficient access.</li> <li>Coordinated scheduling of appointments, optimizing departmental workflows.</li> <li>Processed insurance verification and claims to expedite patient services.</li> <li>Answered phone inquiries promptly, providing relevant information to callers.</li> <li>Entered patient data into computer systems for streamlined record-keeping.</li> <li>Organized and filed medical records to enhance retrieval efficiency.</li> <li>Performed various clerical duties as assigned to support operational needs.</li> </ul>
Duke University Hospital HealthCare
12.2023 - 07.2025
<ul> <li>Administered hemodialysis treatments to patients with renal failure, ensuring optimal care.</li> <li>Initiated and terminated dialysis processes while closely monitoring patient status.</li> <li>Performed patient care duties as directed by RN, reporting abnormalities promptly.</li> <li>Maintained a safe environment by adhering to clinical procedures and policies.</li> <li>Recorded vital signs including blood pressure, pulse rate, weight, temperature, and respiration rate.</li> <li>Inspected and disinfected work areas to uphold safety standards for patients.</li> <li>Provided comfort-focused support to patients throughout treatment procedures.</li> </ul>
Fresenius Medical Care
09.2016 - 04.2024
High School Diploma -
Knightdale, NC