Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kourtney Dixon

Cameron,NC

Summary

Organized and dedicated Administrative Support Specialist with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Enthusiastic with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills. Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills. Dedicated administrative professional adept at providing administrative and logistical support for various projects, programs and initiatives. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning. Organized and efficient with 8 years of experience in data organization, proofreading and word processing. Multi-talented in smoothly handling office administration support tasks. Team player works to support group efforts to meet critical deadlines. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

8
8
years of professional experience

Work History

Administrative Specialist

United States Army
09.2014 - 11.2022
  • Created and updated records and files to maintain document compliance.
  • Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
  • Resolved customer concerns efficiently to promote satisfaction and loyalty.
  • Maintained supplies inventory by checking stock to determine inventory level and ordering new supplies when inventory runs lows.
  • Maximized quality assurance standards and controlled downtime to meet revenue targets.
  • Managed filing system, entered data and completed other clerical tasks.
  • Completed forms, reports, logs and records to quickly handle all documentation for human resources.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Established administrative work procedures to track staff's daily tasks.
  • Performed research to collect and record industry data.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services, and company information.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Cross-trained and backed up other customer service managers.
  • Completed data entry tasks with accuracy and efficiency.
  • Managed workflow scheduling, data entry, and accuracy verification for large data projects.
  • Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
  • Compiled and verified accuracy and sorting information to prepare source data for computer entry.
  • Produced monthly reports with advanced Excel spreadsheet functions.
  • Developed and maintained databases to store customer information.
  • Completed data entry tasks with accuracy and efficiency.
  • Organized, sorted, and checked input data against original documents.
  • Entered data into various computer systems accurately using Microsoft Office Suite.
  • Followed established procedures to enter and process data correctly.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Resolved discrepancies in data entry activities for accurate, complete jobs.
  • Followed data entry protocols, rules and regulations.
  • Managed and organized documents for data entry tasks.
  • Analyzed current data records to provide detailed reports.
  • Managed and prioritized customer service requests to achieve prompt resolution.

Education

High School Diploma -

Russell County High School
Seale, AL
05.2014

Skills

  • Attention to Detail
  • Data Collection
  • Data Entry
  • Organizational Management
  • Microsoft SharePoint
  • Order Processing
  • Inbound Phone Call Handling
  • Administrative and Clerical Support
  • Microsoft Office
  • Administrative Leadership
  • Scheduling
  • Customer Database Systems
  • File Organization
  • Reading Comprehension
  • Strategic Planning
  • Database and Client Management Systems
  • Database Maintenance
  • HIPAA Guidelines

Timeline

Administrative Specialist

United States Army
09.2014 - 11.2022

High School Diploma -

Russell County High School
Kourtney Dixon