Kourtney Downey
Moreno Valley
Summary
Versatile and dynamic professional with a proven track record at Amazon, adept in adaptive learning and problem-solving. Excelled in peer mentoring, enhancing learning experiences, and boosting team efficiency. Demonstrated exceptional ability in collaborative learning and feedback delivery, significantly improving new hire integration and customer satisfaction.
Overview
4
4
years of professional experience
Work History
Amazon Warehouse Associate
Amazon
07.2024 - Current
- Prepared orders for shipment by packing and labeling merchandise.
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
- Worked safely around moving machinery.
- Enhanced customer satisfaction through timely shipment of orders, ensuring proper packaging and labeling.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Contributed to a cleaner workspace with daily upkeep and scheduled deep cleaning sessions.
- Performed inventory control, such as counting and stocking merchandise.
Learning Ambassador
Amazon
12.2024 - Current
- Assisted in training new hires, sharing best practices, and providing support for their integration into the team.
- Assisted in developing new curriculum materials to enhance overall learning experiences for new hires.
- Empowered employees to take charge of their learning paths with personalized development plans.
- Maintained a clean, organized, and professional work environment.
Phone Operator
Diverse Network Associates
10.2021 - 07.2022
- Contributed to a positive work environment by supporting team members in handling difficult calls or resolving complex issues.
- Enhanced customer satisfaction by efficiently handling incoming calls and addressing inquiries.
- Maintained professionalism and courtesy while managing high call volumes during peak hours.
- Pleasantly greeted all callers and asked how to be of assistance.
- Managed emergency calls with professionalism and sensitivity, ensuring immediate response from appropriate personnel or authorities.
- Managed multi-line phone system, expertly navigating between calls while maintaining a friendly demeanor.
- Delivered exceptional service through active listening, clear communication, and professional etiquette on each call handled.
Guest Advocate
Target
09.2020 - 07.2021
- Handled returns and exchanges professionally, maintaining positive guest relationships while adhering to company policies.
- Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
- Assisted coworkers when needed in various departments to maintain the smooth functioning of the store.
- Optimized store operations by assisting with opening or closing procedures as needed.
Education
Associate of Arts - Administration of Justice
Riverside City College
Riverside, CA06-2024
Skills
- Adaptive learning
- Peer mentoring
- Learning styles
- Collaborative learning
- Feedback delivery
- Online learning platforms
- Group and individual instruction
- Problem-solving
Timeline
Learning Ambassador
Amazon
12.2024 - Current
Amazon Warehouse Associate
Amazon
07.2024 - Current
Phone Operator
Diverse Network Associates
10.2021 - 07.2022
Guest Advocate
Target
09.2020 - 07.2021
Associate of Arts - Administration of Justice
Riverside City College
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