Motivated job seeker looking to obtain a new, challenging position. Works well under pressure, adaptable, and ready to be a strong team player. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, financial advising, and team building. Dedicated to complete knowledge of company products and services for optimized customer service. Always striving for advancement and reaching personal and professional goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Branch Manager
First Heroes National Bank
08.2021 - Current
Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
Streamlined branch operations for increased efficiency through implementation of new processes and procedures.
Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
Developed strong relationships with key clients, contributing to significant growth in business revenue.
Trained and mentored new employees, fostering a positive work environment that led to higher retention rates.
Assisted in achieving branch sales goals by identifying potential cross-selling opportunities and promoting bank products and services.
Conducted regular performance evaluations for staff members, providing constructive feedback for professional development and growth.
Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations.
Led monthly team meetings focusing on progress updates, goal-setting sessions, best practices sharing and collaborative problem solving.
Demonstrated knowledge of branch financial products, loans and lines of credit.
Educated customers on the importance of credit and advised them on how to gain and maintain a strong credit score.
Server
Razzoo's Cajun Cafe
07.2020 - 10.2022
Delivered food and beverages quickly to customers
Explained details of new menu items, seasonal, and daily specials
Followed all safety, sanitization, and food handling guidelines
Cash and credit card transactions
Maintaining a friendly and professional manner with customers
Entered orders into computer system to coordinate with kitchen staff
Memorized menu additions, changes, and limited offerings
Trained new servers in company policies, guest service standards, and best practices
Satisfied customers with fast, friendly and knowledgeable support
Supported team consistently, helping with hostess, food delivery and bussing needs.
Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Customer Service Representative
GC Services
08.2018 - 12.2018
Performed outgoing calls to customers to receive payments
Managed customer calls efficiently in a fast-paced call center environment
Documented, researched, and resolved customer service issues
Delivered fast and friendly service regarding questions and service complaints
Compiled customer feedback to recommend improvements to management
Handled customer inquiries, billing questions, payments, and service requests
Maintained customer satisfaction by addressing customer needs and resolving concerns
Anticipated needs and resolved problems to keep customers happy
Updated records with all interactions and customers transactions.
Server
Cappriciosa
02.2015 - 07.2018
Delivered food and beverages quickly to customers
Followed all safety, sanitization, and food handling guidelines
Memorized menu additions, changes, and limited offerings
Entered orders into computer system to coordinate with kitchen staff
Supported bussers with table-cleaning during high-volume shifts
Processed payments as credit card transactions, gift cards, or cash transactions
Supported team consistently, helping with hostess, food delivery and bussing needs
Managed billing and payments with POS system and accurate order input
Satisfied customers with fast, friendly and knowledgeable support.
Account Representative
Guam Financial
06.2016 - 06.2017
Received payments and post amounts paid to customer accounts
Educated customers about the terms of contracts and payment requirements
Helped customers get back on top of payment demands by setting up accommodating plans
Negotiated credit extensions when necessary
Consulted compassionately with customers to understand reasons for delinquency and develop collaborative payment solutions
Updated office files daily and kept records organized
Completed all tasks promptly and with minimal oversight
Assisted with tasks and work duties during slow periods to maintain team productivity
Worked effectively with diverse team to accomplish daily objectives and meet long-term goals.
Education
High School Diploma -
Southern High School
Santa Rita, GU
Skills
Fast and Efficient Learner Adapts to New Environments
Exception Customer Service Skills
Ability to Maintain Professional Relationships With Customers and Co Workers