Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Kourtney Eber

Copperas Cove,TX

Summary

Motivated job seeker looking to obtain a new, challenging position. Works well under pressure, adaptable, and ready to be a strong team player. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, financial advising, and team building. Dedicated to complete knowledge of company products and services for optimized customer service. Always striving for advancement and reaching personal and professional goals.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Assistant Branch Manager

First Heroes National Bank
08.2021 - Current
  • Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Streamlined branch operations for increased efficiency through implementation of new processes and procedures.
  • Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
  • Developed strong relationships with key clients, contributing to significant growth in business revenue.
  • Trained and mentored new employees, fostering a positive work environment that led to higher retention rates.
  • Assisted in achieving branch sales goals by identifying potential cross-selling opportunities and promoting bank products and services.
  • Conducted regular performance evaluations for staff members, providing constructive feedback for professional development and growth.
  • Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
  • Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations.
  • Led monthly team meetings focusing on progress updates, goal-setting sessions, best practices sharing and collaborative problem solving.
  • Demonstrated knowledge of branch financial products, loans and lines of credit.
  • Educated customers on the importance of credit and advised them on how to gain and maintain a strong credit score.

Server

Razzoo's Cajun Cafe
07.2020 - 10.2022
  • Delivered food and beverages quickly to customers
  • Explained details of new menu items, seasonal, and daily specials
  • Followed all safety, sanitization, and food handling guidelines
  • Cash and credit card transactions
  • Maintaining a friendly and professional manner with customers
  • Entered orders into computer system to coordinate with kitchen staff
  • Memorized menu additions, changes, and limited offerings
  • Trained new servers in company policies, guest service standards, and best practices
  • Satisfied customers with fast, friendly and knowledgeable support
  • Supported team consistently, helping with hostess, food delivery and bussing needs.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

Customer Service Representative

GC Services
08.2018 - 12.2018
  • Performed outgoing calls to customers to receive payments
  • Managed customer calls efficiently in a fast-paced call center environment
  • Documented, researched, and resolved customer service issues
  • Delivered fast and friendly service regarding questions and service complaints
  • Compiled customer feedback to recommend improvements to management
  • Handled customer inquiries, billing questions, payments, and service requests
  • Maintained customer satisfaction by addressing customer needs and resolving concerns
  • Anticipated needs and resolved problems to keep customers happy
  • Updated records with all interactions and customers transactions.

Server

Cappriciosa
02.2015 - 07.2018
  • Delivered food and beverages quickly to customers
  • Followed all safety, sanitization, and food handling guidelines
  • Memorized menu additions, changes, and limited offerings
  • Entered orders into computer system to coordinate with kitchen staff
  • Supported bussers with table-cleaning during high-volume shifts
  • Processed payments as credit card transactions, gift cards, or cash transactions
  • Supported team consistently, helping with hostess, food delivery and bussing needs
  • Managed billing and payments with POS system and accurate order input
  • Satisfied customers with fast, friendly and knowledgeable support.

Account Representative

Guam Financial
06.2016 - 06.2017
  • Received payments and post amounts paid to customer accounts
  • Educated customers about the terms of contracts and payment requirements
  • Helped customers get back on top of payment demands by setting up accommodating plans
  • Negotiated credit extensions when necessary
  • Consulted compassionately with customers to understand reasons for delinquency and develop collaborative payment solutions
  • Updated office files daily and kept records organized
  • Completed all tasks promptly and with minimal oversight
  • Assisted with tasks and work duties during slow periods to maintain team productivity
  • Worked effectively with diverse team to accomplish daily objectives and meet long-term goals.

Education

High School Diploma -

Southern High School
Santa Rita, GU

Skills

  • Fast and Efficient Learner Adapts to New Environments
  • Exception Customer Service Skills
  • Ability to Maintain Professional Relationships With Customers and Co Workers
  • Strong leadership
  • Problem solving
  • Coaching and Mentoring
  • Client Relationship Management
  • Financial Services
  • Financial Advising
  • Public Speaking
  • Community Relations
  • Verbal/written communication
  • Team Supervision
  • Customer Relationships
  • Attention to Detail

Certification

Certified Credit Counselor

Timeline

Assistant Branch Manager

First Heroes National Bank
08.2021 - Current

Server

Razzoo's Cajun Cafe
07.2020 - 10.2022

Customer Service Representative

GC Services
08.2018 - 12.2018

Account Representative

Guam Financial
06.2016 - 06.2017

Server

Cappriciosa
02.2015 - 07.2018

High School Diploma -

Southern High School
Kourtney Eber