Kourtney Erklenz
Vinemont
Summary
Knowledgeable and dedicated customer service professional with extensive experience in billing. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
11
11
years of professional experience
Work History
Member Services Specialist
Daxko
02.2022 - Current
- Educated customers about billing, payment processing and support policies and procedures.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
- Met customer call guidelines for service levels, handle time and productivity.
- Trained new personnel regarding company operations, policies and services.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
Machine Operator
Topre America
02.2016 - 02.2022
- Operated machining equipment safely with team of operators.
- Operated multiple machines simultaneously to meet production requirements.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Complied with company and OSHA safety rules and regulations.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Kept detailed production records and identified hold-ups.
- Updated daily production logs and informed management of production incidents or non-conformance issues.
- Used precision measuring tools, micrometers and calipers to meet required product specifications.
Assistant Manager
Dairy Queen
04.2013 - 02.2016
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies..
- Mentored team members to enhance professional development and accountability in workplace..
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Reviewed sales and gross profit report to assess company efficiency.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
Cashier
McDonalds
05.2012 - 04.2013
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Education
No Degree - Basics
Wallace State Community College - Hanceville
Hanceville, ALHigh School Diploma -
Cullman High School
Cullman, AL05.2013
Skills
- Data Entry
- Salesforce Proficiency
- Organization and Time Management
- Cultural Awareness
- Teamwork and Collaboration
- Written Communication
- Credit Card Payment Processing
Timeline
Member Services Specialist
Daxko
02.2022 - Current
Machine Operator
Topre America
02.2016 - 02.2022
Assistant Manager
Dairy Queen
04.2013 - 02.2016
Cashier
McDonalds
05.2012 - 04.2013
No Degree - Basics
Wallace State Community College - Hanceville
High School Diploma -
Cullman High School
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