Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Kourtney Fodor

North Las Vegas,NV

Summary

Dynamic professional with a proven track record in customer service expertise and cost estimation, honed at AA Auto Care. Excelled in enhancing service efficiency and profitability, leveraging empathy and teamwork. Recognized for exceptional problem-solving skills and adaptability, consistently achieving positive client feedback and advancing team knowledge in automotive trends.

Handle all types of customer service requirements in all environments with excellent analytical, schedule management and document preparation skills. Effectively handle needs of 30+ customers each day by delivering fast, knowledgeable support. Good relationship-building skills, team-oriented nature to multitask.

Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

13
13
years of professional experience

Work History

Automotive Service Writer

AA Auto Care
02.2017 - Current
  • Streamlined the appointment scheduling process for better time management and increased productivity.
  • Participated in ongoing training programs to stay current on industry trends, improving knowledge of new vehicles and technology advancements.
  • Accurately diagnosed and recorded service needs on work orders and provided details to technicians.
  • Answered service department phone and responded promptly to questions and messages.
  • Assigned jobs to technicians according to experience and knowledge of handling specific repairs.
  • Used multiple computer systems to enter customer information, create service records, order parts and develop cost estimations.
  • Verified warranty plans and coverage and uncovered hidden warranties.
  • Assisted in boosting profit margins with up-selling additional services when appropriate to meet customer needs.
  • Provided excellent customer service, consistently receiving positive feedback from clients on surveys and online reviews.

Hostess

Claim Jumper Restaurant
08.2013 - 06.2014
  • Answered customer questions about hours, seating, and menu information.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.

Childrens Dance & Gymnastics Instructor

Skies Unlimited
05.2012 - 10.2012
  • Maintained fun-filled atmosphere with class participants while remaining professional and focused on achievement.
  • Developed lesson plans and routines for individual students to meet personal goals and abilities.
  • Coordinated with other instructors and coaches to determine student advancement and progress.
  • Promoted stretching, mobility work, and proper form to help athletes safely build strength.
  • Increased athlete confidence levels through consistent reinforcement of accomplishments and areas of improvement during structured feedback sessions.

Education

High School Diploma -

Palm Desert High School
Palm Desert, CA
05-2011

Skills

  • Empathy and patience
  • Goal setting
  • Estimating costs
  • Professionalism
  • Customer service expertise
  • Adaptability
  • Communicating with clients
  • Appointment scheduling
  • Sales transactions
  • Cost estimates
  • Teamwork and collaboration
  • Problem-solving skills

Interests

  • I enjoy helping others and giving back to the community
  • I have a passion for helping animals
  • Enjoy hobbies that combine physical activity with outdoor exploration

Timeline

Automotive Service Writer

AA Auto Care
02.2017 - Current

Hostess

Claim Jumper Restaurant
08.2013 - 06.2014

Childrens Dance & Gymnastics Instructor

Skies Unlimited
05.2012 - 10.2012

High School Diploma -

Palm Desert High School
Kourtney Fodor