Kourtney French
Madison,TN
Summary
As a fully qualified Patient Service Representative and Customer Service Representative with 3 plus years of experience, Committed to ensuring customer satisfaction by providing exceptional service and unmatched support to address customer needs effectively. Skilled at coordinating busy offices and maintaining professionalism in stressful situation. Detail-oriented, with strong organizational skills and dependable with good relationship-building skills, a hardworking nature and an adaptable approach.
Overview
6
6
years of professional experience
Work History
Shipment Processor-Part-Time
Victoria Secret
08.2019 - Current
- Collaborated with team members to meet daily shipping targets, ensuring seamless workflow within the department.
- Enhanced customer satisfaction with timely and accurate shipment deliveries, demonstrating strong attention to detail.
- Managed workload efficiently, consistently meeting or exceeding daily shipping quotas while maintaining accuracy and speed.
- Streamlined shipment processing by implementing efficient sorting, labeling techniques.
- Reduced shipment errors by meticulously checking and verifying all package contents against invoices.
- Maintained clean and organized work area to improve efficiency and comply with regulations.
- Examined cargo and freight shipments to check goods' condition.
- Optimized warehouse space usage through regular reorganization efforts that aligned storage locations with demand patterns for products.
Patient Service Representative
Aspen Dental
03.2022 - 03.2024
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Managed patient registration process, confirming data accuracy and completeness.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Handled customer service inquiries in person, via telephone and through email.
- Assisted patients in filling out check-in and payment paperwork.
- Entered patient demographic and insurance data into electronic medical record system.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
Medical Receptionist
Nuvue Eye Care
01.2021 - 03.2022
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Organized paperwork such as charts and reports for office and patient needs.
- Multi-line phone system and pleasantly greeted patients.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Checked patient insurance, demographic, and health history to keep information current.
Assistant Manager-Part-Time (store Closed)
Charming Charlies
03.2019 - 06.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Receptionist
Allstate
09.2018 - 03.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Managed approximately 30 incoming calls, emails, and faxes from customers.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Used Allstate Gateway to input information
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Corresponded with clients through email, telephone, or postal mail.
Education
Associate of Science - Sports Medicine
Volunteer State Community College
Gallatin, TN05.2021
High School Diploma -
Nashville School Of The Arts
Nashville, TN05.2011
Skills
- Data Entry
- Microsoft outlook
- Microsoft word
- Microsoft Excel
- Organizational Skills
- Computer Proficiency
- Appointment Scheduling
- Phone and Email Etiquette
Choreographer/teacher with Millennium Dance Complex
I teach all dance genres to different age groups. I train dancers and teach them how to utilizes the various techniques used for dance. I have been a choreographer/dancer for 10 years. I have established my own company with merchandise.
Timeline
Patient Service Representative
Aspen Dental
03.2022 - 03.2024
Medical Receptionist
Nuvue Eye Care
01.2021 - 03.2022
Shipment Processor-Part-Time
Victoria Secret
08.2019 - Current
Assistant Manager-Part-Time (store Closed)
Charming Charlies
03.2019 - 06.2019
Receptionist
Allstate
09.2018 - 03.2019
Associate of Science - Sports Medicine
Volunteer State Community College
High School Diploma -
Nashville School Of The Arts
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