Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kourtney Hadinger

Allentown,PA

Summary

Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings.

Overview

15
15
years of professional experience

Work History

Patient Access Representative

St. Lukes Health Network
07.2022 - Current
  • Secures patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Collects and enters patient demographic and insurance data into computer database to establish patient's medical record.
  • Immediately resolves minor patient/visitor issues and informs management if needed.
  • Maintains knowledge of current insurance and government regulations regarding billing and registration. This includes providing estimates to self-pay patients prior to service and notifying out of network patients prior to service and providing all applicable options.

Cashier

Hobby Lobby
04.2021 - 06.2022
  • Helped customers find specific products, answered questions and offered product advice.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.

Front Office Coordinator

Valley Central Veterinary Referral Center
06.2008 - 08.2011
  • Set up appointments for checkups and scheduled veterinary consultations and surgical visits daily.
  • Answered multiple line phone system for busy animal care facility and responded to questions regarding pricing and services.
  • Checked patients in and out for appointments and collected payments.

Call Center Representative

Convergys
01.2011 - 06.2011
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services.

Education

High School Diploma -

Salisbury Senior High School
Allentown, PA
06.2008

Skills

  • Cash Handling
  • Inventory Stocking
  • Multi-Line Telephone Systems
  • Patient Registration & Admission
  • Phone and Email Etiquette
  • Verbal and Written Communication

Timeline

Patient Access Representative

St. Lukes Health Network
07.2022 - Current

Cashier

Hobby Lobby
04.2021 - 06.2022

Call Center Representative

Convergys
01.2011 - 06.2011

Front Office Coordinator

Valley Central Veterinary Referral Center
06.2008 - 08.2011

High School Diploma -

Salisbury Senior High School

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Kourtney Hadinger