Kourtney Hales-Richards
Chester
Summary
Dynamic and results-driven Licensed Nursing Home Administrator with 8+ years of exceutive leadership in long-term care and over 15 years as a Licensed Practical Nurse (LPN), Certified Medical Facilities Inspector and Long-Term Care Director with a proven record of regulatory compliance, census growth, and operational turnaround across skilled nursing facilities ranging from 100 to 250+ beds. Skilled in staff development, survey readiness, budget management, and delivering high-quality resident-centered care. Adept at building strong interdisciplinary teams and fostering a culture of accountability and compassion.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Licensed Nursing Home Administrator
Hill Valley Health Care
03.2025 - Current
- Oversee daily operations for a 101-bed skilled nursing facility, including short-term rehab, long-term care, and memory care units.
- Ensures all team members have proper support system in place.
- Monitors performance with proper tracking and establishes
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Maintained accurate documentation of all relevant information, including licensure renewals, annual surveys, and corrective action plans, to ensure ongoing compliance with state regulations.
- Handled employee write-up documentation and incident reports to actualize corrective action plans and deliver solutions.
- Facilitated ongoing staff development through comprehensive training programs, mentorship opportunities, and performance evaluations.
- Implemented corrective action plans and solutions for employee write-ups and incident reports.
- Served as an advocate for resident rights, addressing any concerns or grievances promptly and ensuring fair resolution.
- Maintained compliance with statutory, regulatory, state and federal guidelines for benefits and developed appropriate procedures to meet nursing home objectives.
- Managed financial performance, ensuring budget compliance and maximizing revenue generation through accurate billing and reimbursement practices.
- Maintained compliance with Centers for Medicare and Medicaid Services (CMS) requirements, submitting payroll-based journal (PBJ) reports and re-evaluation reports for continued participation in Medicare and Medicaid programs.
- Ensured regulatory compliance by conducting internal audits, addressing deficiencies promptly, and maintaining up-to-date knowledge of industry standards and regulations.
- Developed strong relationships with local healthcare providers, increasing referral rates and strengthening the facility''s reputation within the community.
- Managed operations at 101-bed facility.
Assistant Academic Dean
Chester Career College
2025 - Current
- Built strong relationships with community partners to develop internship opportunities and enhance student employability.
- Oversaw academic advisement services that resulted in higher retention rates among students.
- Fostered a positive learning environment by promoting diversity and inclusion initiatives within the institution.
- Streamlined administrative processes by developing efficient systems for budget management, scheduling, and resource allocation.
- Implemented innovative teaching methods to improve student outcomes across all academic programs.
- Improved curriculum quality by conducting regular evaluation and updates in alignment with educational standards.
- Ensured adherence to federal, state, and local regulations regarding higher education policies.
- Enhanced faculty development by implementing comprehensive training programs and workshops.
- Led accreditation efforts resulting in successful renewal of regional and program-specific accreditations.
- Established partnerships with other institutions for joint degree programs, expanding educational opportunities available to students.
- Served as a liaison between faculty and administration, bridging communication gaps for seamless coordination of educational goals.
- Championed technology integration into classrooms, enhancing the overall learning experience for students.
- Evaluated institutional effectiveness using data-driven assessments to inform decision-making processes.
- Managed academic personnel effectively, including hiring, evaluations, promotions, and conflict resolution.
- Maintained highly organized records to document student behaviors, interventions, consequences and outcomes.
- Coordinated and supervised academic advising activities.
- Guided and supported faculty and staff in development of new programs.
Licensed Nursing Home Administrator
Medical Facilities Of America
2022 - 2025
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Increased occupancy from 74% to 92%.
- Implemented innovative marketing strategies to attract new residents while maintaining high occupancy levels in the nursing home facility.
- Created documents such as employee write-ups and incident reports to develop and implement corrective action plans.
- Enhanced operational efficiency by streamlining processes, implementing electronic health records, and optimizing resource allocation.
- Complied with statutory, regulatory, state and federal guidelines in terms of benefits and developed appropriate procedures to meet strategic initiatives for nursing home.
- Generated and reviewed incident reports and employee write-ups to pursue appropriate corrective action plans.
- Led quality improvement initiatives focused on enhancing patient satisfaction scores and reducing readmission rates.
- Collaborated with clinical teams to develop evidence-based policies and procedures that ensured consistent delivery of high-quality care services.
- Reduced staff turnover by fostering a positive work environment through open communication and proactive problemsolving.
- Evaluated vendor contracts for cost-effectiveness, negotiating favorable terms for supplies and equipment purchases that reduced overall expenses.
- Oversaw risk management activities by developing safety protocols and promoting a culture centered around resident well-being to minimize potential liability concerns.
- Managed operations at 180-bed facility.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Ensured regulatory compliance by conducting internal audits, addressing deficiencies promptly, and maintaining up-to-date knowledge of industry standards and regulations.
- Maintained compliance with Centers for Medicare and Medicaid Services (CMS) requirements, submitting payroll-based journal (PBJ) reports and re-evaluation reports for continued participation in Medicare and Medicaid programs.
Long-Term Care Division Director
Virginia Department of Health
2019 - 2020
- Responsible for oversight, training, and performance of long-term care surveyors.
- Responsible for routine annual, abbreviated, infection control, and MDS focused inspections for all 285 nursing homes in the state of Virginia.
- Coordinated with CMS, DMAS, DSS, VHCA, and the Ombudsman office to ensure residents received quality care and services while in the nursing home.
- Assesses key performance metrics and generated diagnoses and action plans.
- Consulted and educated nursing home leadership on survey compliance, federal and state guidelines for nursing homes.
- Reviewed nursing home plans of correction and conducted revisits to determine substantial compliance and correction of identified survey issues.
- Attended and conducted internal dispute resolution meetings with nursing home leadership that had objections with identified issues during survey. Prepared documents to confirm why noncompliance was identified and remains current resulting in survey deficiencies.
Medical Facilities Inspector
Virginia Department of Health
2018 - 2019
- Responsible for conducting inspections/surveys or reviews of health care facilities for the purpose of licensure and/or certification issuance, maintenance and/or renewal to ensure compliance with state and federal regulations and promotion of quality health care practices.
- Conducts complaint investigations; compiles and evaluates information in determining degree of compliance; communicates findings orally and in writing; reviews and recommends approval, denial, or revisions to health care provider’s plan; recommends plan of correction to supervisor when provider is not in compliance.
Executive Director
The Fountains at Washington House
2017 - 2018
- Responsible for overall operations of the CCRC to include AL, IL, and 65-bed SNF.
- Assumed responsibility for financial management of the community, while working to meet budgetary goals.
- Identified operational issues and implemented solutions.
- Worked closely with the community board and served as a liaison board members, staff, and residents.
- Ensures all team members have proper support system in place.
- Empowers administrative staff to be champions of their departments by consistently seeking training opportunities, identifying areas of opportunity, and implementing action plans to maintain substantial compliance.
- Monitors performance with proper tracking and establishes corrective measures as needed, preparing detailed reports, and forecasting for the company.
- Analyzes internal operations and profits to identify areas of opportunity and where budget can be saved and/or exceeded.
- Sets weekly, monthly, & quarterly goals for the facility.
- Assesses key performance metrics and generates diagnoses and action plans.
- Responsible for consistent survey compliance by following policies/procedures, utilizing QAPI tools/resources.
Various Positions
Consulate Health Care
2010 - 2016
- Held multiple positions throughout my tenure to include, Charge Nurse, Nurse Supervisor, Wound Nurse, Unit Manager, Infection Control Nurse, MDS Nurse, Staff Educator, and Assistant Executive Director and Executive Director.
Education
No Degree - 1000-Hour Administrator-In-Training Program
Long-Term Care Board of Administrators
Richmond, VA01-2016
Practical Nursing
Richmond School of Health & Technology
Richmond, VA01-2010
Skills
- Skilled Nursing Facilities (SNF) Management
- Regulatory Compliance & Survey Readiness
- Budgeting & Financial Oversight
- Staff Recruitment, Training & Retention
- Quality Assurance & Performance Improvement (QAPI)
- Resident-Centered Care Planning
- State & Federal Regulations (CMS, OSHA, DOH)
- Strategic Planning & Operational Excellence
- Emergency Preparedness & Risk Management
- Organizational leadership
- Operations management
Affiliations
- Member, VHCA
- Member, National Association of Long Term Care Administrators Board (NAB)
- Black Nurses Association
Certification
- SMQT
No expiration
- NHA - Licensed Nursing Home Administrator
#1701002898 Exp. 03-31-26
- NH - Preceptor
#1703001365 Exp. 03-31-26
- Licensed Practical Nurse (LPN)
#0002082063 Exp. 05-31-26
Timeline
Licensed Nursing Home Administrator
Hill Valley Health Care
03.2025 - Current
Assistant Academic Dean
Chester Career College
2025 - Current
Licensed Nursing Home Administrator
Medical Facilities Of America
2022 - 2025
Long-Term Care Division Director
Virginia Department of Health
2019 - 2020
Medical Facilities Inspector
Virginia Department of Health
2018 - 2019
Executive Director
The Fountains at Washington House
2017 - 2018
Various Positions
Consulate Health Care
2010 - 2016
No Degree - 1000-Hour Administrator-In-Training Program
Long-Term Care Board of Administrators
Practical Nursing
Richmond School of Health & Technology
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