Summary
Overview
Work History
Education
Skills
Timeline
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Kourtney Henderson

Indianapolis,IN

Summary

Adept at enhancing customer satisfaction and streamlining operations, I leveraged my strong work ethic and proficiency in kitchen equipment use at Tropical Smoothie to train staff and manage inventory effectively. My experience at Starbucks highlights my ability to maintain a clean workspace while fostering a positive team environment, achieving a notable increase in customer loyalty.

Overview

6
6
years of professional experience

Work History

Dish Washer

Bob Evans
03.2024 - Current
  • Kept kitchen areas neat and clean by removing trash and organizing supplies.
  • Followed supervisor instructions to complete tasks on time.
  • Kept work area clean, dry, and free of debris to prevent incidents and accidents.
  • Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.

Barista

Starbucks
11.2022 - 01.2023
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.

Food Service Manager

Tropical Smootie
04.2022 - 09.2022
  • Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
  • Tracked food production levels, meal counts, and supply costs.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Controlled labor hours and inventory costs through hands-on management and proactive changes.
  • Addressed and resolved customer service issues to establish trust and increase satisfaction.

Server

Steak N Shake Restaurant
08.2019 - 03.2020
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Pizza Maker

Domino's Pizza
09.2018 - 09.2019
  • Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
  • Rolled and shaped dough to correct sizes and shapes based on orders to fit in oven and cook evenly.
  • Learned and memorized menu items and specials to provide accurate and up-to-date information to kitchen staff.
  • Prepared raw materials for cooking by cutting vegetables and preparing dough.
  • Monitored and maintained clean working areas and cooking surfaces.

Night Auditor

Royal Inn
04.2018 - 08.2018
  • Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
  • Oversaw night auditing of daily room occupancy and hotel revenue.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Kept accounts in balance and ran daily reports to verify totals.

Education

Ben Davis High School
Indianapolis, IN

Skills

  • Strong Work Ethic
  • Cleaning and sanitizing
  • Punctuality
  • Efficient cleaning
  • Cleaning procedures
  • Proper sanitation
  • Kitchen equipment use

Timeline

Dish Washer

Bob Evans
03.2024 - Current

Barista

Starbucks
11.2022 - 01.2023

Food Service Manager

Tropical Smootie
04.2022 - 09.2022

Server

Steak N Shake Restaurant
08.2019 - 03.2020

Pizza Maker

Domino's Pizza
09.2018 - 09.2019

Night Auditor

Royal Inn
04.2018 - 08.2018

Ben Davis High School

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Kourtney Henderson