Kourtney Howard

Supervisory Leadership

• Supervise 56 deputies assigned to the Sexual Predator/Offender Unit, ensuring compliance with Florida Statutes and FDLE reporting requirements.
• Oversee 14 School Resource Officers assigned throughout the school district.
• Conduct performance evaluations, case reviews, approve warrants and subpoena and operational planning.
• Ensure accuracy in documentation, reporting standards, and statutory enforcement.
• Supervised operations, ensuring officer safety while obtaining critical information for ongoing investigations.
• Worked well in a team setting, providing support and guidance.
• Proved successful working within tight deadlines and a fast-paced environment.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Coordinate school safety initiatives, threat assessments, and crisis response planning.
• Develop operational plans for large-scale school events and high-visibility incidents.
• Serve as liaison between law enforcement command staff, school administration, and community stakeholders.

Criminal & Financial Investigations

• Investigated mid-level to high-level drug trafficking organizations.
• Participated in federal Title III (T3) wire investigations.
• Managed confidential informants and conducted undercover operations.
• Prepared and executed search warrants and subpoenas.
• Investigated complex fraud cases including:
  Credit card fraud
  Identity theft
  Counterfeit currency
  Forged financial instruments
  Money laundering operations

White Collar Crimes

Property/Estate Fraud

Cyber Crimes

Forged Instruments

• Conducted financial record analysis and coordinated with financial institutions.
• Seized assets linked to narcotics trafficking and fraud enterprises.
• Processed and analyzed digital evidence for prosecution.
• Provided sworn courtroom testimony in state and federal proceedings.
• Maintained detailed records of all investigations for future reference and potential legal proceedings, ensuring accuracy and confidentiality at all times.
• Documented findings and prepared detailed reports.
• Collected, analyzed and interpreted information, documentation, and physical evidence associated with investigations.
• Collaborated with federal agencies on investigations.
• Carefully documented statements, observations, and evidentiary materials.
• Interviewed and interrogated suspects.

• Respond and investigate traffic crashes, homicides, thefts, robberies, stolen vehicles and sex related crimes/activities, which require writing reports.
• Process, collect, preserve, photograph and submit laboratory examination on evidence.
• Monitor suspicious activities and ongoing crimes.
• Interview suspects, witnesses and victims.
• Establish a rapport with business owners and citizens.
• Foot and vehicle patrol, which include canvassing neighborhoods when a crime has been committed.
• Provide testimony in court procedures.
• Investigate white Collar crimes, identify theft, common investigations includes health care fraud, mortgage estate fraud, mail fraud, property theft, money laundering , and cyber crimes.
• Work forgery cases/incidents.

• Delivered exceptional customer service to enhance client satisfaction and retention.
• Assisted in identifying pest control solutions tailored to customer needs and preferences.
• Collaborated with team members to streamline sales processes and improve efficiency.
• Educated clients on pest prevention techniques, fostering long-term relationships.
• Trained new associates on sales techniques and company policies, enhancing team performance.
• Led initiatives to increase sales volume through targeted marketing strategies and promotions.
• Built relationships with customers to encourage repeat business.
• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
• Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
• Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.

• Supervised daily activities and interactions of residents in secure environment.
• Conducted regular safety checks to ensure compliance with facility regulations.
• Implemented behavior management strategies to de-escalate conflicts effectively.
• Trained new staff on operational protocols and emergency response procedures.
• Maintained accurate records of resident behavior and incidents for reporting purposes.
• Responded swiftly to emergency situations with appropriate use of force when necessary to protect both inmates'' well-being and facility security.
• Responded promptly to emergency situations and provided medical aid.
• Improved facility safety by performing thorough inspections of cells, common areas, and property for contraband or damage.
• Managed daily operations, including supervising inmate work details, meal distribution, and recreational activities.
• Conducted physical searches of prisoners and premises in search of weapons and contraband.
• Maintained a safe environment for inmates and staff through effective communication and adherence to established protocols.
• Participated in ongoing training sessions to stay current on best practices in detention management and security protocols.
• Assisted in reducing incidents of violence by implementing conflict resolution strategies and de-escalation techniques.
• Created and maintained positive relationships with inmates to build rapport and trust.
• Enhanced inmate security by conducting regular cell checks and monitoring daily activities.
• Regularly conducted security and sanitation checks.
• Implemented crisis intervention strategies when needed, demonstrating empathy toward inmates during difficult situations without compromising authority or control over the situation.

• Streamlined office operations to enhance efficiency and reduce administrative bottlenecks.
• Managed vendor relationships, negotiating contracts for maintenance and supply services.
• Oversaw property management software implementation, improving tenant communication and record keeping.
• Coordinated resident events, fostering community engagement and improving tenant satisfaction.
• Trained and mentored administrative staff, enhancing team performance and skill development.
• Led budget management initiatives, optimizing resource allocation for facility improvements.
• Implemented inventory control systems, reducing waste and ensuring availability of essential supplies.
• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
• Organized and maintained filing systems, enhancing document retrieval efficiency.
• Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
• Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.