Hi, I’m
Kourtney Miller
Canton,Ohio
Summary
Dynamic and dependable, with a proven track record for exceptional customer service and complex problem-solving. Mastered multitasking and critical thinking, leading to significant improvements in customer satisfaction and team efficiency. Skilled in both interpersonal communication and operational management, ensuring a seamless and positive experience for both customers/clients and staff.
Overview
9
years of professional experience
Work History
Red Robin
Bartender and Server
01.2023 - Current
Job overview
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Starbucks
Shift Supervisor
01.2021 - 10.2022
Job overview
- Helped store management meet standards of service and quality in daily operations.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
- Completed store opening and closing procedures and balanced tills.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
Dairy Queen Grill & Chill
Crew Member and Lead
01.2019 - 12.2020
Job overview
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Collaborated with team members to complete orders.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Worked front counter, drive-thru and other areas.
- Trained new team members on procedures, customer service, and sales techniques.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Self-employed
Babysitter
07.2015 - 01.2019
Job overview
- Played games, worked on puzzles, and read books to young children.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Communicated positively with children and guardians.
- Taught children to organize toys, wash hands, and share by leading by example.
- Assisted children with homework assignments and special projects across different subjects.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
Education
Quaker Digital AcademyNew Philadelphia, OH
High School Diploma
05.2020
Skills
- Exceptional Customer Service
- Complex Problem-Solving
- Outgoing Personality
- Critical Thinking
- Dependable and Responsible
- Great Multi-tasking Abilities
Timeline
Bartender and Server
Red Robin
01.2023 - Current
Shift Supervisor
Starbucks
01.2021 - 10.2022
Crew Member and Lead
Dairy Queen Grill & Chill
01.2019 - 12.2020
Babysitter
Self-employed
07.2015 - 01.2019
Quaker Digital Academy
High School Diploma
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