Kourtney James
Jacksonville,FL
Summary
Proven leader and effective communicator, excelled as Front Desk Manager at Home 1 Great Stay, enhancing guest satisfaction and mastering conflict resolution. Trained and mentored staff, significantly improving services. Very creative in revenue management and customer service, adept at elevating guest relations and resolving issues with discretion and efficiency.
Overview
2
2
years of professional experience
Work History
Front Desk Manager
Home 1 Great Stay
03.2023 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered any questions.
- Trained new staff on correct procedures and performance,
- Mentored and trained new hires in several positions.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Handled multiple situations involving guests such as room moves, room upgrades, date changes, extending stays, refunds, and asking guest to leave during misconduct.
- Practicing safe procedures to ensure a secure environment for both staff and guests.
Education
High School Diploma -
St. Augustine High School
St.Augstine FL06.2016
Skills
- Communication
- Customer Service
- Check-in and Check-out Procedures
- Problem-solving skills
- Revenue managing
- Guest Relations
- Customer service satisfaction
- Conflict Management
- Leadership Qualities
I am partially bi-lingual, I'm English but i know Spanish as well.
I can understand Spanish very well when spoken to, my Spanish personally is not where id like it to be yet but im improving. I have checked in several guest soley speaking in Spanish. I have trained and given assignments to staff that are primarily Spanish speakers.
Timeline
Front Desk Manager
Home 1 Great Stay
03.2023 - Current
High School Diploma -
St. Augustine High School
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