Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
AdministrativeAssistant
KOURTNEY JARRETT

KOURTNEY JARRETT

Engagement Coordinator
Oklahoma City,OK

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Member Engagement Coordinator

Signify Health
Oklahoma City, USA
01.2022 - 12.2024
  • Make an average of 50 outbound calls per hour placed by an automatic dialer system to offer, explain, and schedule a free in-home or virtual health evaluation with a provider
  • Follow 20+ approved scripts, ensure members understand and are comfortable with the terms, and respond to rebuttals persuasively and with professional courtesy
  • Present a positive, professional, and high energy approach to clients, health plan members, and team members
  • Meet daily goals set by the department (i.e., 300-400 outbound dials per day, 24 appointments set per day, shift and attendance policy adherence, quality targets, etc.) in an office or remote environment
  • Adjust, reschedule, and cancel appointments with both members and contracted providers, as requested
  • Monitor performance results including appointments, calls, handle time, and productivity using designated reporting systems
  • Report member complaints and escalations immediately to Member Engagement Managers
  • Participate in peer side-by-side coaching as needed
  • Follow HIPAA and other security and privacy guidelines when handling protected health information accessed during normal work activities

Medical Assistant Technician

SSM Health St. Anthony Hospital
Oklahoma City, USA
09.2019 - 12.2020
  • Documents patient status accurately and timely
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment
  • Answer phones, schedule appointments and fax documents, Maintain clinic area: Clean and sanitize exam rooms, and restock rooms with all needed supplies
  • Participates in chart management to ensure chart accuracy after each visit
  • Promotes patient satisfaction and ensures patient confidentiality at all times
  • Gathers and documents information about patient's condition, which include lab values, pain levels, patient education needs, nutritional status and potential complications
  • Monitors for signs and symptoms related to abnormal lab values and deviation from baseline assessments
  • Handled Prior Authorizations for heart monitors, in office testing, outpatient testing and procedures
  • Scheduled outpatient testing and procedures ordered by the provider
  • Maintained direct communication weekly with other departments on procedure schedule to confirm or update any changes as needed
  • Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records

ACMA/ Gastro & Respiratory/Insulin & Diabetes

Connect Staffing, Inc.
Oklahoma, USA
09.2015 - 08.2019
  • Company Overview: Green country
  • Assisted with ADL's
  • Provided quality personal care
  • Cared for pt
  • With Dementia and Alzheimer's
  • Administered medications as scheduled
  • Ordered medications in a timely manner
  • Responsible for any lab orders or changes made from the on call providers and nurses
  • Kept informed of advances in medicine and computerized diagnostic and treatment equipment
  • Green country

Education

Medical Assisting -

ATI Career Training Center
Dallas, TX
05.2012

High School Diploma -

Star Spencer High School
Spencer, OK
05.2006

Skills

  • Active Listening
  • Schedule Management
  • Document Review
  • Data Entry
  • Verbal and Written Communication
  • Analytical Thinking
  • Attention to Detail
  • Goal Setting
  • Planning and Prioritization
  • Training and Orientation

Certification

  • Respiratory/Gastro Training, 2017
  • Insulin/ Diabetes Training, 2017

Accomplishments

Promoted to the Mentorship Program, in less than 12-months.

Timeline

Member Engagement Coordinator

Signify Health
01.2022 - 12.2024

Medical Assistant Technician

SSM Health St. Anthony Hospital
09.2019 - 12.2020

ACMA/ Gastro & Respiratory/Insulin & Diabetes

Connect Staffing, Inc.
09.2015 - 08.2019

Medical Assisting -

ATI Career Training Center

High School Diploma -

Star Spencer High School

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KOURTNEY JARRETTEngagement Coordinator