Kourtney Jobe
Austin
Summary
Compassionate healthcare professional with background in medical assistance, known for high productivity and efficient task completion. Possess specialized skills in patient care, medical record keeping, and clinical procedures. Excel in communication, empathy, and teamwork, ensuring optimal patient experiences and seamless support to healthcare teams.
Overview
5
5
years of professional experience
Work History
Patient Service Specialist Float
Baylor Scott & White Health
Austin
08.2024 - 06.2025
- Identifies and resolves problems in a timely manner. Develops alternative solutions, uses reason at all times.
- Provide frontline clinical and administrative support across multiple departments, ensuring smooth patient flow and high-quality care.
- Perform vital signs, medication administration (oral & injections), medical history documentation, and room preparation.
- Support scheduling, chart updates, and provider workflow optimization.
- Deliver strong customer service by addressing patient concerns, coordinating follow-up needs, and responding promptly to service requests.
- Troubleshoot patient portal and technical issues with accuracy, professionalism, and efficiency.
Lab Technician
Angelo State University
San Angelo
02.2023 - 06.2024
- Expertise in diagnosing and resolving software and internet connectivity issues.
- Proficient in assisting users with a variety of tech support services.
- Adept at effectively communicating technical solutions to non-technical individuals.
- Experienced in providing personalized support to students in an academic setting.
- Skilled in managing and distributing resources such as laptops, hotspots, and other technology-related tools.
- Strong ability to address and resolve technological challenges efficiently.
- Experience in tailoring solutions to meet diverse needs.
Insurance Authorization/ Patient Registration Specialist
Shannon Medical Center
San Angelo
05.2023 - 05.2024
- Obtains all required signatures and provides the patient with the necessary documents required of the registration process.
- Completes the medical necessity verification process in a timely manner and follows the appropriate course of action.
- Ensures proper documentation and signatures on all physician order forms and accurately completes the patient registration for the correct test or procedure order by the physician.
- Answers all in-bound calls in a timely manner, using proper customer service techniques to identify themselves to the individual on the phone.
- Verifies insurance coverage and benefits by various methods and documents the information in the patient account.
- Completes all necessary paperwork and documents required to ensure proper insurance authorization in a timely manner.
Service Desk / Cashier
Home Depot
Austin
02.2020 - 02.2023
- Cash Handling and POS Systems- Proficient in managing cash transactions, making change, and operating Point-of-Sale (POS) systems.
- Product Knowledge- Familiarity with Home Depot's product categories, including tools, hardware, plumbing, and gardening supplies.
- Scanning and Bagging Items- Accuracy in scanning merchandise and efficiently bagging items to meet customer needs.
- Inventory Management Assistance- Basic understanding of inventory checks and shelf restocking.
- Customer Service- Excellent communication skills to greet and assist customers while addressing their questions and concerns.
- Problem Solving- Quick resolution of customer issues, such as pricing discrepancies or product exchanges.
- Teamwork- Collaborating effectively with coworkers and department teams to ensure smooth operations.
- Attention to Detail- Ensuring accurate transactions and maintaining records with high attention to detail.
- Time Management- Balancing multiple tasks, such as customer service and restocking, during busy shifts.
- Adaptability- Handling high-pressure situations, such as peak hours or customer complaints, with poise.
Pediatric Medical Assistant
Baylor Scott & White Health
Round Rock
- Assist pediatric providers with exams, vaccinations, medication administration, and growth/development assessments.
- Record vitals, patient history, immunization records, and developmental milestones with a high degree of accuracy.
- Provide compassionate care to children and families while maintaining a calm and supportive environment.
- Prepare pediatric patient rooms, sterilize equipment, and manage clinical supplies.
- Perform phlebotomy and specimen collection for pediatric patients using age-appropriate communication and comfort techniques.
- Support provider schedules, referrals, prior authorizations, and parent education on follow-up instructions.
Education
NAHP (National Association For Health Professionals)
12-2024
Healthcare Career Academy
12.2024
AHA BLS/HCP -
AHA BLS/HCP
Round Rock, TX11-2024
Bachelor of Science - Exercise Science
Angelo State University
San Angelo, TX05.2024
Skills
- Customer service
- Team collaboration
- Time management
- Insurance verification
- Conflict resolution
- Effective communication
- Problem solving
- Pediatric patient care
- Medical records management
- Certified medical assistant (CMA)
- Patient care
Skills
Preparing providers schedule for review, Administering medication orally and through injections, (PDART) five patient rights, Greet and escort patient to exam room., Document medical history., Measuring and recording vital signs., Medical terminology, Dosage calculations, Meaningful use, Performing basic lab tests per requisition protocol, Common order of draw, GTT (glucose tolerance test), Venipuncture and capillary technique, POCT (point of care test), Identify equipment used to collect blood specimens., EKG/ECG administration, Basic knowledge of Holter and other ambulatory monitoring, EKG leads and electrode placement., Identify normal and abnormal heart rhythms., Accuracy and attention to detail, Scheduling, Attention to detail.
Timeline
Patient Service Specialist Float
Baylor Scott & White Health
08.2024 - 06.2025
Insurance Authorization/ Patient Registration Specialist
Shannon Medical Center
05.2023 - 05.2024
Lab Technician
Angelo State University
02.2023 - 06.2024
Service Desk / Cashier
Home Depot
02.2020 - 02.2023
Pediatric Medical Assistant
Baylor Scott & White Health
NAHP (National Association For Health Professionals)
Healthcare Career Academy
AHA BLS/HCP -
AHA BLS/HCP
Bachelor of Science - Exercise Science
Angelo State University